Team Leader - Tour Consultant at ATL Global Business

JOB REF: SOA/KE/HR/NRB/24-25/03

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Its dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. They pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

We are currently in search of a proficient Team Leader for Tours. This individual will oversee and guide a team of tour consultants, ensuring the delivery of high service standards by addressing tour booking concerns, providing support in troubleshooting, and representing the company in relevant markets to facilitate successful operations.

Specific responsibility/day-to-day activities

• Responsible for the Tour Consultants in their market cluster in terms of team management.
• Acknowledge agents’ emails, and prepare accurate and detailed tour proposals on time. 
• Ensure bookings are captured correctly and all services are booked. 
• Preparation of booking documentation as per the set guidelines 
• Ensure costs are captured correctly; files are invoiced, and have correct margins. 

Minimum requirements

• Relevant degree-level education preferably in Tourism and Hospitality Sectors.
• Minimum of 4 years’ experience in a similar role.
• Commercial awareness and strong understanding of customers, market dynamics, and requirements of East Africa Tourism Products
• Problem solving & leadership skills
• Strong communication skills both in verbal and written formats
• Strong Customer Service and Excellent interpersonal skills across all levels
• ICT Proficient
• Proficiency in English and any other Foreign language will be an advantage.