Technical Support Intern at Ilara Health

About the Role

As a Technical Support intern, you’ll be responsible for diagnosing any hardware or software faults with the medical devices and will solve the issues timely. You will be right at the heart of matters as you need to deal with customers who have technical problems with the devices.

Job Responsibilities

• Carry out Installation, De installations & configuration of devices' hardware operating systems and applications.
• Resolve/take accountability for technical support cases by receiving the case, contacting the client, providing telephonic support (if possible) and coordinating the resolution of the case within the deadline.
• Maintenance and monitoring of device networks and systems.
• Maintain a working log detailing all device challenges to assist in product development.
• Analysis of device logs in order to discover any underlying issues or trends.
• Ensure customer satisfaction by carrying out proactive user training and support.
• Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times
• Performing electrical safety checks on the devices.

Minimum Requirements

• Have a degree/ Diploma in Biomedical Engineering or equivalent.
• At least one year of experience in the medical diagnostics industry.

Behavioral Requirements

• Ability to handle multiple projects and tasks efficiently
• Excellent written, oral, presentation, and interpersonal communication skills
• Self-starter – can work well alone or on a team.
• Fast Learner and Ability to adapt quickly