Travel Agent at Workforce Africa

• The Reservation Agent is the first point of contact for many potential guests, playing a vital role in creating a positive first impression and driving sales. You will be responsible for assisting customers with booking reservations, answering their questions about our offerings, and providing excellent customer service.

Responsibilities

• Respond to inquiries from customers via phone, email, or in person (depending on the company)
• Secure reservations for rooms, tables, appointments, or other services based on customer needs and preferences
• Access and utilize reservation systems to check availability, pricing, and promotions
• Process payments and send confirmation details to customers
• Modify or cancel reservations as requested by the customer
• Upsell or recommend additional services or upgrades that may enhance the customer's experience
• Answer questions about amenities, rates, policies, and procedures
• Maintain a clean and accurate database of customer information
• Troubleshoot any issues that may arise with reservations
• Contribute to a positive and professional work environment

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation with a focus on exceeding expectations
• Ability to work independently and as part of a team
• Proficient in computer skills, including reservation systems and customer relationship management (CRM) software
• A positive and professional attitude
• Excellent attention to detail and accuracy
• Ability to learn quickly and adapt to new procedures
• Working knowledge of the hospitality industry (preferred, but not always required)