ULS & PCS Service Commercial Operations Leader, EAGM at GE Healthcare

Job Description Summary

• This role is responsible for commercial operations activities for the Ultrasound & Patient Care Solutions Service Sales business in EAGM. This role will also be a central point of contact collaborating with product & sales leaders, regional sales managers, and marketing teams to drive growth projects for these modalities.

Job Description
Key responsibilities include (but are not limited to):

• Develop a clear pricing strategy for ULS & PCS parts and contracts across MENEAT, RCIS and SSA
• Ensure prices are reflected and constantly updated in the relevant tools in alignment with different LCTs pricing strategy.
• Drive install base accuracy for ULS and PCS across EAGM in co-ordination with commercial and operation teams.
• Drive and track ULS & PCS service revenue for the region
• Identify current pricing data/tools/processes and create future processes/pricing strategy in coordination with commercial and operations/modality teams for the region to drive continuous sales & profit growth.
• Drive new commercial initiatives and campaigns targeted by segment/modality (with options & upgrade Leader), and drive execution in line with Svc Marketing and Segment leaders to accelerate growth.
• Optimize the use of SFDC not only as an estimate tool but also as an Account/Lead and Opportunity Management tool.
• Communicate effectively with equipment sales, services, and marketing colleagues to maximize all sales potential.
• Develop and maintain commercial analytics for the ULS & PCS service business including but not limited to: install base, capture rate, revenues by product family, and business segment and profitability.
• Lead and drive sales campaigns with LCT CPL/PSS and EAGM segment leaders.
• Responsible for partnering with Equipment Commercial Operations teams to drive cross-functional collaboration.
• Provide operational leadership support to the ULS & PCS Service Sales Director on strategies deployment and sales performance analysis.
• Design processes and tools to improve the predictability of the business and an optimum management of Risks and Opportunities (R&Os).
• Provide project management support to commercial initiatives, working with concerned functions to drive timely execution and drive visibility and measure of success.
• Support New Product Introduction with relevant analytics and project deployment milestones.
• Special projects as assigned.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications

• Minimum 6 years of experience in a similar role.
• Strong business acumen.
• Strong analytical skills and influencing skills.
• Executive level presentation skills.
• Effective at building relationships across the organization.
• Accountable, reliable, responsive, and attentive to details.
• Successfully led cross-functional projects/process improvement.
• Demonstrated ability to understand market dynamics and successfully counsel Sales teams to win and grow volume while optimizing price/margin.
• Excellent verbal and written skills.
• Action and results-oriented.
• Proficient in the use of Microsoft Office with speed and accuracy.
• Fluent English.

Preferred Qualifications

• In-depth knowledge of product offerings and commercial processes.
• Understanding of the GE ULS & PCS product portfolio.
• Leadership and influence skills.
• Good knowledge using Salesforce CRM, Apttus CPQ, EOM and MUST
• Ability to resolve complex issues within the functional area and/or area of expertise