Latest Jobs at United Nations Office at Nairobi (UNON)

Responsibilities

• As Client Relationship Management (CRM) Focal Point, regularly review client satisfaction and be fully appraised of matters arising from services provided by DAS and resolve any questions related to common services (CS), client relations, and administrative issues; coordinate the smooth transition of new clients; regularly hold bilateral meetings with existing clients; coordinate the preparation and finalization of Service Level Agreements (SLAs) and Memorandum of Understanding (MOUs).
• Within the CRM portfolio, ensure adequate and timely communication on service provision through regular client meetings, reviews with Division Services, and a variety of media including website, surveys etc.
• Support recruitment of CRM staff in ODA. Develop communication tree and escalation mechanism and convey to clients/stakeholders.
• Responsible for CRM related trainings and focal point in ODA for the new CRM tool, Service Now, once rolled out.
• Coordinate the implementation of multi-disciplinary initiatives and projects, as relates to CRM and development reforms, locally and in conjunction with the Department of Operational Support (DOS) and Development Coordination Office (DCO). Identify and coordinate activities to strengthen CRM in DAS.
• Represent DAS on the monthly Common Services Management Team (CSMT) meetings, support the Kenya Resident Coordinator, Common Services Board (CSB) and the UN Country Team (UNCT) on progress and annual updates of the UNON Common Services portfolio.
• As Common Services Focal Point, ensure the timely development of UNON CS annual workplans and budgets; prepare progress reports on UNON CS provision; maintain an accurate and organized repository of related documents; and identify areas that could benefit from CS interventions. Coordinate UNON reporting against established KPIs.
• Manage the smooth operation and provide administrative guidance to the CRM and Common Service portfolio team members, within the Office of the Director.
• Participate, as required, in working groups and other committees related to common services, Local Shared Service Centre (LSSC) as requested by the supervisor.
• Identify quality issues, and consequently, opportunities for quality improvement regarding the UNON/DAS service provision to other entities globally.
• Oversee the Data / Management support staff in the unit responsible for checking and preparing overview of data for DAS service provision, Key Performance Indicators (KPI), in coordination with UNON services.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Perform other related duties as designated by the Senior Coordination Officer and Director of Administration, UNON.

Competencies

• Professionalism: Knowledge of administrative, budgetary, financial and human resources policies and procedures. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

• Advanced University degree (Master's degree or equivalent) in business, public administration or a related field required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

• A minimum of seven years of progressively responsible experience in administration, finance, accounting, human resources management or related field is required.
• Experience in the delivery of a range of administrative services, within tight deadlines in accordance with established UN requirements, and/or knowledge and experience in the fields of operational service provision is required.
• Experience managing high level client relationships with strong communication and analytical skills is required
• At least 3 years of relevant work experience with Client Relationship Management (CRM), and Quality Assurance Management (QA) is desirable.
• Experience in project management, providing leadership and team coordination in a multi-cultural, working environment is desirable.
• 2 years or more of experience in data analytics or related area is desirable.

Closing: 1, Dec 2022

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This position is located in the office of the Budget and Financial Management Services (BFMS) within the Division of Administrative Services (DAS). Within delegated authority, the incumbent will be responsible for the following duties:

Responsibilities

BUDGETING:

• Preparation of cost estimates and budget proposals in terms of staff and non-staff requirements for regular budget and extra-budgetary resources under UNON Administration.
• Monitor budget implementation and performance and recommend reallocation of funds as necessary.
• Ensure that requisitions for goods and services are in line with authorized budgets, the priorities of the organization and the UN financial rules and regulations.
• Review requests for creation and extension of positions as well as requests for recruitment.
• Assist in the execution of cost recovery in line with established agreements and policies and support on the collection of associated receivables.
• Perform certifying functions of financial transactions as per delegation.

ACCOUNTING:

• Responsible for the processing of financial documents in line with the financial rules and regulations.
• Review and analysis of various accounting data, financial statements input and preparation of reports.
• Scrutinize supporting documents for completeness, accuracy and validity of requests in line with applicable policies, procedures, rules and regulations.
• Verify accuracy of postings and process corrections as appropriate.
• Analyse and monitor open item managed accounts (OIM) in the ERP system (Umoja) and initiate corrective action;
• Perform approval functions of financial transactions as per delegation.

GENERAL:

• Prepare and analyze reports with a view to identify anomalies and unusual trends and recommend corrective action as appropriate.
• Perform data extraction and prepare various reports for management review.
• Respond to queries and draft correspondence in relation to budgetary and financial matters from management, clients (internal and external), auditors and other stakeholders.
• Ensure that accurate and complete accounting; reporting and internal control systems are functioning.
• Ensure that all relevant records and audit trails are maintained.
• Act as team leader and provide day to day management and supervision, training and guidance to other general services staff.
• Assist in the planning of unit and team staff work plans, monitor and report performance against the plans; 8. Knowledge retention and quality assurance focal point for the team.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.
• Ensures that requirements and background information used for data analysis are documented.
• Performs other related duties as required by Section or Unit Chief.

Competencies

• PROFESSIONALISM: Knowledge of and ability to apply financial rules, regulations and procedures in the UN environment; Knowledge, skills and ability to extract, interpret, analyze and format data across the full range of finance and budget functions, including programme development and database management, claims and treasury operations; Ability to identify and resolve data discrepancies and operational; problems; The ability to perform analysis, modeling and interpretation of data in support of decision making. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Committed to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

• High school diploma or completion of secondary school is required. Supplemental courses/ training in finance, administration, project management or related field is required.

Job - Specific Qualification

• A recognized accountancy qualification (e.g. Certified Public Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Chartered Institute of Public Finance Accountants (CIPFA) is desirable.

Work Experience

• A minimum of Ten (10) years of experience in finance, budget or related area is required.
• Experience with the Enterprise Resource Planning (ERP) and finance system such as Oracle or SAP and experience with International Public Sector Accounting Standards (IPSAS) is desirable.
• Knowledge and experience with processes of payroll management is desirable.
• Experience with integrated business processes, analytics and reporting is desirable.
• Work experience of one (1) year or more in data analytics or related area is desirable.

Closing: 24, Oct 2022

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The incumbent will work under the direct supervision of the Project Manager reporting to the Chief, Facilities Management Section and overall supervision of the Chief, Central Support Services.

The incumbent will be responsible for successful delivery of the first phase of this project. He/ she will provide leadership, technical expertise and oversight of the architectural/ engineering aspects of the project. Within delegated authority, the Architect/ Engineer will apply professional architectural/ engineering knowledge and expertise in performance of the following duties:

Responsibilities

• Examines, reviews and advises on project planning, site, design, logistics, services integration, construction, environmental aspects, maintenance and operations;
• Analyzes project proposals to ensure technical feasibility and to ensure that project objectives are attainable within prescribed resources;
• Coordinates contracting activities, drafts documents to engage consultants, conducts technical assessment of received bids;
• Manages the day to day work of contracted consultants, ensures compliance with contract and project obligations of timelines and budget;
• Reviews, evaluates and revises received reports, documents and other deliverables for quality, completeness, accuracy, feasibility and cost;
• Oversees financial aspects of the project, including validating estimates and payments;
• Applies commonly used engineering calculations, practices and precedents in relation to the design, construction, or renovation of buildings, roads, parking, water treatment facilities, electrical power generation and distribution systems, environmental control systems, information technology and other related structures and activities;
• Provides expert technical advice on policies, procedures and best practice appropriate to the project;
• Coordinates preliminary site investigations to obtain field data such as soil characteristics, drainage and other data required for building site selection;
• Prepares preliminary design layouts for portions of buildings and facilities;
• Develops preliminary technical data regarding materials, sizes, dimensions, and quantities and costs to be incorporated into formal specifications;
• Conducts investigations to develop improved designs and construction techniques;
• Conducts research on development of new technical systems, and follows development to identify improved methods and equipment;
• Produces cost data and estimates on engineering requirements to determine feasibility of planned materials, systems and equipment;
• Liaises with contracted consultants to arrive at mutually satisfactory approaches to engineering problems by exchanging and comparing data;
• Drafts reports for management and stakeholders on technical matters, provides substantive inputs and supports drafting of periodic reports to decision making bodies;
• Coordinates and ensures full integration with all stakeholders of the project including facilities, IT and security to ensure all design, equipment and fitting selection as well as maintenance considerations are agreed in consultation with the key stakeholders.
• Maintains project documents/ records.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Perform any other relevant tasks as required.

Competencies

• PROFESSIONALISM: Demonstrated project management skills, knowledge of latest technology and material used for buildings complemented by the knowledge of applicable codes and international best practice. Ability to apply engineering, architectural, project management skills and to participate in engineering projects, including preparation of cost estimates, research of data and preparing graphs. Ability to identify and analyze engineering data of significant depth and complexity. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

• Advanced university degree (Master’s degree or equivalent) in architecture and or engineering is required. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree. Professional certification and registration with institutes such as the Project Management Institute and relevant Professional Architectural or Engineering Institutes is desirable. PRINCE II certification for project management is desirable. Practical experience with Microsoft Project for construction projects is desirable.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

• A minimum of five (5) years of progressively responsible experience in the management of architectural/ engineering projects is required.
• Experience at the international level in construction, major renovation and related projects/systems is desirable.
• Experience with the United Nations Common System or other similar international organizations is desirable.
• 2 years or more of experience in data analytics or related area is desirable.

Closing: 16 November 2022

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This post is located in the Office of the Director, Division of Administrative Services, UNON, under the direct supervision of the Administrative Officer.

Responsibilities

• Dashboards: Develop dashboards and other business intelligence and analytical products for management and clients including Key Performance Indicators, other metrics and visuals as appropriate.
• Reporting: Coordinate development of template for reporting on performance management (KPIs) by DAS Services. Monitor quality and consistency of reporting and make recommendations for improvement. Prepare other reports related to client services and response rates as required.
• Document Repository: Take lead in developing a common repository for client related information and documentation.
• Training and support: Respond to technical queries; Provide guidance and training to staff on SharePoint, Teams and other platforms. Prepare, maintain and update files and internal databases.
• Escalation/Service Coordination: Receive and log service requests; Create and assign work orders in accordance with the established procedures; Liaise with others as appropriate to facilitate completion of service requests; Address escalated problems and monitor resolution.
• Implementation of Client Relationship Management (CRM) tools: Use of Customer Relationship Management System such as Service Now/iNEED, to address all client requests; Assist in training staff in usage and utility of the CRM tool. Update and maintain a knowledge base with tested, proven and practiced IT solutions and best practices that can be used for problems logged. Make recommendations and prepare FAQs and regular reports with the applicable CRM tools
• CRM initiatives information and outreach (intranet and Website):
• Assists with visualizations and regular updates on CRM related information on web pages or brochures; Liaise with other Intranet focal points as appropriate.
• Problem Management: Coordinate weekly meetings. Escalate problems based on established criteria and Standard Operating Procedures. Ensure problems are addressed within the KPIs/benchmarks. Identify and develop quick solutions. Follow-up on issues and record solutions in the knowledge base data base for future reference and usage. Act as a focal person for all problems past benchmark and generate weekly reports on actions being taken or solutions identified.
• Data Management for service provision per request: Collect and monitor all data related to the UNON/DAS service provision, in cooperation with the DAS service focal points. Ensure the data is regularly consolidated at the technical level and keep ready to share upon request by different service provision stakeholders. Manage the KPI provision per functional service line.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.
• Perform other related duties as may be assigned.

Competencies

• PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks; Good technical skills, ability to conduct network maintenance, provide server services and user support; The ability to perform analysis, modeling and interpretation of data in support of decision-making; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.
• COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Demonstrates openness in sharing information and keeping people informed.
• TECHNOLOGICAL AWARENESS: Using new technology, hardware, and software packages to complete key tasks. Investigating and evaluating new technology, hardware, and software packages to be used to support key work activities. Well conversant with use of data and modern reporting tools. Providing support to others in how to use and apply new technology, hardware and software. Developing or managing new office systems or procedures which use technology.

Education

• High school diploma or equivalent is required. Supplemental training in Computer Science, modern reporting tools, System Administration, Business Intelligence, Database Administration, Service Operations, System Analysis, Software Development, or another related IT field is required.
• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application.

Work Experience

• A minimum of seven (7) years of relevant and progressively responsible experience in the Information Technology (IT) field, Statistics and data management, Business Intelligence reporting, or related field is required.
• Working experience in performance management (KPIs) and reporting against KPIs or Business Intelligence environment is required.
• Experience with data and modern reporting tools (such as Power BI and Tableau) is required.
• Working experience in the administration, management and operation of a large Information Technology environment is desirable.
• Experience in a client relationship management environment is desirable.
• 1 year or more of experience in data analytics or related area is desirable.

Closing: 16 November 2022