Career Opportunities at HF Group

Overall Job Purpose

The Sales Manager - Properties will be responsible for providing leadership to Property Sales teams by identifying properties for sale/letting, identify and manage strategic partnerships within and outside the HF Group ecosystem while also selling mortgages and other bank related products to maximize profitability for the organization.

Principle Accountabilities

• Championing sales of the Company’s projects & identify properties for selling and letting to generate non-interest income for the company.
• Identify and manage strategic partnerships that are value adding to the customers and the company.
• Coordinate overall achievement of the teams’ sales targets.
• Conduct performance appraisal, monitoring and coaching as well as feedback to staff.
• Identify potential target groups within the niche market segments.
• Develop methods and approaches of driving the sales efforts within the identified groups.
• Manage and coordinate Property Point customer support from customers sign ups to completion of sales transaction.
• Ensure regular updates of customer information.
• Ensure agreed upon turnaround time (TAT) is adhered to for customer satisfaction.
• Work closely with branch and mortgage teams to ensure referrals are generated and customers are offered appropriate solutions.
• Manage departmental budget for efficient utilization.
• Develop products and policies recommendations, frequently review and implement these policies;
• Generate market intelligence reports with view to improve the company’s offering.

Minimum Qualifications, Knowledge and Experience

• A Bachelor’s degree in Land Economics, business or building and construction from a reputable institution.
• Master’s degree is an added advantage 
• Professional qualifications in relevant field
• A minimum of five (5) years sales experience within the property sales industry, three (3) of which should be at a senior level

Key Competencies and Skills

• Awareness of latest developments within the real estate field.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Commercial Acumen.
• Excellent Negotiation Skills.
• Planning & organization Skills.
• Strategic Orientation and leadership skills.
• Relationship Management and Financial Acumen.
• A good working  knowledge of MS Office packages.​​​​​​​

Application Deadline 15 June 2022

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Overall Job Purpose

The Business Development Manager will be responsible for sale of the assigned projects, identifying and understand the unique needs of various proprietors and future clients. The role holder will also build and nurture relationships within the broader community and with the various teams to create a flow of information across the company’s operations and coordinating processes that help the company achieve its goals.

Principle Accountabilities

• Oversee the negotiations surrounding the sale and purchase of the assigned projects;
• Create, develop and exploit commercial opportunities to increase the company’s income through existing and potential new clients with whom you will target, initiate and develop business relationship;
• Ensure that the management is constantly appraised of the business activity, market opportunities, status, trends and business developments;
• Develop strategies to realize commercial opportunities and minimize risks to the business;
• Produce and deliver a sales action plan which supports the company’s strategic objectives, achieving sales targets and using initiative to take corrective measures as needed;
• Maintain a comprehensive knowledge of the company’s portfolio and working knowledge of competitor products/services;
• Managing rights and obligations under the company’s key commercial agreements and other regulatory bodies;
• Obtain customer feedback on service quality and share with management to continuously improve the business operations;
• Provides ad-hoc and on-going decision support to the management by engaging in data analysis, risk/return analysis, research and market assessment activities for varying business scenarios;
• Identify new market opportunities, taking the lead on constructing a robust and successful business proposal that secure new deals and contracts
• Obtain support from the Director - HFDI to finalise recommendations and negotiations strategy;
• Maintain a high level of confidentiality throughout: on current business activities, short-long term plans, proposals under scrutiny and any other activity related to the project and overall business;
• Monitor industry legislative developments, develop and implement strategic changes in order to maintain compliance and maximize business performance;
• Develop and maintain an excellent rapport with key stakeholders such as clients, community organisations, regulatory bodies etc.;
• Provide commercial and business development support/advice to other areas of the business within the Group according to the need;
• Representing the organization at trade exhibitions, events, demonstrations and other related activities;
• Preparation of credit applications for assessment by the credit committee;
• Follow up on progress on security perfection or pending facility documentation with both our legal department and project finance clients;
• Performance Management for Komarock Sales Team

Minimum Qualifications, Knowledge and Experience

• Bachelor degree in a business-related field.
• Minimum of 5 years’ experience in real estate services with 2 at relating to project/property financing & management.
• Project Finance & Planning will be an added advantage.

Key Competencies and Skills

• Handling multiple projects, assignments and duties
• Strong written and verbal communication skills.
• Excellent business acumen.
• Good computer skills in Excel, Word, PowerPoint and e-mail.
• Strong analytical skills.
• Demonstrated business development and financial skills
• Ability to work independently and as part of overall team structure
• Excellent communicator that motivates and empowers others to stretch themselves and reach high goals.
• Leadership qualities
• Organized, meticulous, and confident;
• Strategic thinker

Application Deadline 15 June 2022

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Overall Job Purpose

The Collections Officer will be responsible for ensuring focused attention on and closely monitoring the performance of an assigned portfolio of accounts in early arrears by identifying, reviewing, monitoring and implementing collections’ action plans to ensure good portfolio performance. 

Principle Accountabilities

• Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution.
• Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met
• Keeping requisite data on assigned portfolio that is to be used in production of reports
• Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants
• Conducting customer call visits to access business performance for property sales clients.
• Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed.
• Reduction of monthly provisioning from current average and accounts migration.
• Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF).

Minimum Qualifications, Knowledge and Experience

• Bachelors degree in Credit management or Business related field
• 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.

Key Competencies and Skills

• Analytical
• Communication skills
• Interpersonal skills
• IT Skills
• Basic principles of banking and lending
• Team player

Application Deadline 15 June 2022

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Overall Job Purpose

The Level 2 Support Officer will be responsible for delivering  ICT support to all Banking systems by providing technical assistance, analysis and solutions to issues reported, generation of reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained – so as to support and contribute to the bank’s strategic objectives now and in the future.

Principle Accountabilities

• Execute and monitor tasks and programs as outlined in the appropriate task schedules.
• Troubleshoot and analyze problems and either solve them or correctly escalate to the appropriate analyst or vendor without undue delay and coordinate the resolution.
• Speedy closure of the issues and problems assigned to the analyst with pro-active prioritization and feedback.
• Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption - educate users to resolve simple recurring problems themselves.
• Install and perform minor repairs to software following the genuine installation or repair instructions.
• Assist in Inventory Management, Software Licensing and receipt of software, hardware, stationary and other IT supplies.
• Help enhance relationship with vendors in conjunction with the corporate leadership.
• Prepare status reports and monitor, analyze and evaluate the performance of various systems.
• Identify performance degradation trends and problem areas and actively participate in resolution.
• Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
• Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.
• Work closely with other IT teams to ensure systems are integrated correctly to provide the required services
• Man the Service desk and assign tickets to respective technicians as applicable.

Minimum Qualifications, Knowledge and Experience

• Degree holder in Information Technology from a recognized University 
• A minimum of 1 year working experience in a busy IT environment as a systems analyst with hands on role in application administration.
• IT certifications in ITIL, COBIT, Oracle, Ms SQL

Key Competencies and Skills

• Results oriented
• Excellent interpersonal skills
• Analytical thinker
• Problem solving skills
• Good communicator
• Self-driven
• Team player.

Application Deadline 17 June 2022

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Overall Job Purpose

The Banking Systems Specialist works closely with Business, Operations, IT and other relevant teams within the bank, in order to ensure performance of the assigned Banking Systems and Business Support Applications best support to contribute to the bank’s strategic objectives.The role holder is also charged with Banking Systems administration, configuration, Support and Automation of processes in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained.

Principle Accountabilities

• Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Banking systems and other Core Applications in line with the Change Management policy.
• Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met
• Analyse, troubleshoot and resolve issues encountered by users across the bank and customers, within agreed Service Levels.
• Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity
• Provide 24 hour on call support and supervise day-to-day support of the core system and all assigned business application systems.
• Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
• Coordinate with users and service providers’ issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
• Ensure EOD is successfully done by offering technical support and troubleshooting reported challenges in the end of day processes
• Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets
• Documentation of banking system operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated.
• Any other responsibilities assigned by immediate supervisor.

Minimum Qualifications, Knowledge and Experience

• An IT related degree from a reputable institution
• Certification in ITIL
• A minimum of 3 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures. Should have minimum of 2 years’ experience in Banking Systems and Support
• Knowledge of Operating Environments – Windows OS Servers, Linux OS
• Basic SQL query writing skills, design and analysis of system workflows and system administration.
• Working knowledge of the role databases have in managing business processes and Information – RDBMS knowledge
• Working knowledge of Banking Systems and Business Support Applications

Key Competencies and Skills

• Results oriented
• Excellent interpersonal skills
• Analytical thinker
• Problem solving skills
• Good communicator
• Self-drive
• Team player.

Application Deadline 17 June 2022