Career Opportunities at International Organization for Migration (IOM)

Context:

Under the direct supervision of the Senior Staff Welfare Officer at Headquarters (HQ), and the direct administrative supervision of the Senior Regional Resources Management Officer in the Regional Office, the Regional Staff Counsellor will be responsible and accountable for implementing staff welfare activities aimed at assessing and addressing the psychological needs of IOM’s staff in the Regional Office and in Country Offices in the Region.

Core Functions / Responsibilities:

• Provide effective psychosocial support to Managers and individual staff in the Regional Office and Country Offices of the Region by prioritizing emergency operations locations with the aim of mitigating stress and increasing protective factors.
• Provide a safe and confidential environment where staff can address professional and personal problems, either individually or in groups (modality: assessment, short-term intervention, referral).
• Provide support and advice to the senior leadership in the Regional Office and Country Offices of the Region on healthy work practices and approaches on how to effectively support staff and encourage resilience. Recommend suitable staff support strategies to Managers in RO and Country Offices of the Region during and following emergencies and other crises.
• Deliver preventative psychoeducational programmes/training to address systemic issues and recurrent problems within teams and units/offices; develop and deliver tailored workshops and webinars for staff; raise awareness on common mental health themes and act as an advocate for anti-stigma programming, as it relates to mental health.
• Develop a creative system to build a network of external mental health providers in the  Region available to provide services to staff.
• Provide Critical Incident Stress Management support to groups and/or individual staff affected directly or indirectly in the Region following critical incidents. Ensure a holistic approach to Critical Incident Management is used, including (as applicable) services such as practical support, psychoeducation, psychological first aid, strategic advice to the leadership, family support and individual or group interventions, as well as referral where needed.
• Recommend and arrange for individual and/or group follow-up support to staff and their dependents in the Regional Office and the Country Offices of the Region following critical incidents or emergencies; facilitate appropriate traumatic stress interventions.
• Coordinate with UNDSS Counsellors, UN agency Counsellors to ensure the provision of adequate psychosocial support during emergencies.
• Develop tools for data collection, analysis, monitoring and reporting mechanisms at Regional and Country Office levels while maintaining records and producing regular reports. Provide, on a regular basis, statistics and trends on issues related to staff well-being, whilst maintaining confidentiality.
• Alert the Senior Staff Welfare Officer, and/or the Senior Regional Resources Management Officer and/or the Chiefs of Mission on trends that may be of concern in the Regional Office or Country Offices of the Region requiring targeted support or Managerial intervention.
• Undertake regular duty travels to the Country Offices in the Region as per the Regional Wellbeing Workplan and needs of the Country Offices.
• Capture lessons learnt and best practices for dissemination as appropriate; identify and recommend prevention measures for systemic issues and trends.
• Facilitate interface with the various services and resources of the organization.
• Participate in relevant Staff Counselling Team meetings, clinical supervision, training, capacity building and learning activities.
• Proactively engage in the implementation of the UN Mental Health and Workplace Health Strategy and participate to the UN Regional Staff Counselling network.
• Adhere to the professional standards of the United Nations Stress and Staff Counsellors Group (UNSSCG) as well as the Code of Ethics for UN Staff Counsellors.
• Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

•  Master’s degree in Clinical Psychology, Counselling, Psychiatry or a related field from an accredited academic institution with five years of relevant professional experience; or,
•  University degree in the above fields with seven years of relevant professional experience.
•  Must possess an active license or certification, or demonstrate registered membership in a legitimate professional organization in the field most relevant to their degree, including psychiatry (medicine), psychology, psychotherapy, counseling, marriage and family therapy or social work.

Experience

•  Minimum of five years of relevant counseling experience post licensure/certification/registration;
•  Experience with counselling and psychosocial interventions;
•  Experience of working with UN Agencies, International Humanitarian Organizations or Employee Assistant Programmes is essential;
•  Demonstrated familiarity and experience with the impact of working conditions of humanitarian workers on their well-being; and,
•  Familiarity or previous working experience in the Region is desirable.

Skills

•  Excellent communication and writing skills;
•  Familiarity with diversity and its implementation;
•  Knowledge of Microsoft Office suite; and,
•  Readiness to travel and work in emergency contexts.

Languages

• IOM’s official languages are English, French, and Spanish.
• For this position, fluency in English is required (oral and written). Working knowledge of French,
• Spanish and another UN language is an advantage.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

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Context:

Under the overall supervision of the Regional Director (RD) of the IOM Regional Office (RO) for East and Norn of Africa in Nairobi, Kenya, the direct supervision of the Senior Regional Resources Management Officer (SRRMO), and under technical guidance of the Department of Human Resources (DHR), HQ, and in coordination with relevant Units in HQ and Administrative Centres, the Senior Regional Human Resources Business Partner will be accountable and responsible for supporting, advising, guiding, and monitoring HR related functions of the Country Offices (COs) within the Region. In addition, the incumbent will also be responsible for the implementation of key HR processes in the Region and strengthening the HR Team's ability in the Region.

Core Functions / Responsibilities:
Policy Advice

•  Advise staff and managers on HR policies, guidelines and practices;
•  Provide quality advice to develop innovative HR approaches and solutions to complex problems;
•  Propose business cases and provide justifications for revising or drafting policies, as well as contribute to institutional policy reviews; and,
•  Ensure the implementation of HR policies and practices by managers, HR Focal Points and other non-HR staff involved in the implementation of HR policies and processes at the CO and RO level providing timely advice, guidance and ensuring follow-up as appropriate.

Performance Management and Staff Development

•  Manage the implementation of all corporate talent management programmes, while ensuring local relevance (performance appraisal system (PAS) succession planning, global mobility, staff development, etc.) and initiatives in the Region working closely with other actors in the DHR, HQ and Administrative Centres;
•  In collaboration with relevant managers, support leadership in strengthening the links between individual performance and delivery of strategic priorities, and effective management of underperformance;
•  Advise staff on career development, and support managers in continuous capacity building and developing staff management capabilities;
•  In collaboration with DHR/Occupational Health Unit/Staff Welfare, provide support on identifying and managing complex cases (e.g. performance, health, medevac and separations);
•  Work directly with staff members in Regions and Country Offices on skill/learning needs assessments, and contribute to design and implementation of customized learning interventions;
•  Advise and support in the design and implementation of interventions to support organizational effectiveness and high performing teams;
•  Participate as a team member in HR projects, working groups, task forces, etc. within and outside the Region; and,
•  Under the guidance of the SRRMO, act as an integral member of the Regional Office Leadership Team, providing input on workforce planning, staffing trends and needs, implementation of HR initiatives/programs and current people issues/solutions.

Planning and Analytics, and Workforce Management

•  Use HR analytics proactively to understand the staffing trends in the Region;
•  Advise and assist managers in analyzing staffing needs, taking into account existing and anticipated work requirements and institutional goals/objectives; and,  Contribute to the development and implementation of the Annual Regional Plan (e.g. workforce analysis, recruitment, staff performance, staff development, career development and succession) in consultation with key stakeholders to support the delivery of IOM’s People Strategy.

Organizational Design and Structures

•  Advise and guide the Region’s managers to set up organizational structures to address the operational needs of and account for the complexity involved in accomplishing business objectives;
•  Ensure and promote the use of Generic Positions Descriptions to maintain consistency within and outside the region; and,
•  Reviews classification requests before submission to HQ for evaluation and liaise with the
• Classification Team to assess the need for desk audit and to facilitate the process.

Recruitment and Staffing

•  Guide all recruitment activities of national and international staff, including high level national posts at Country and Regional level, and provide advisory services as required;
•  Provide guidance to Country Offices, as need, on staffing matters;
•  Advise on recruitment and administration of national and international Individual Consultants;
•  Work with regional bodies, academic institutions, and Non-Governmental Organizations to identify sources of talents;
•  Provide guidance and facilitate the induction, orientation, and integration of new staff members in the Region as needed; ensure staff exit interviews are conducted;
•  Facilitate knowledge building and knowledge sharing in the Region through active participation in the HR community of practice;
•  Contribute to building awareness and understanding of HR policies through knowledge sharing across the Region; and,
•  Provide oversight and guidance to staff/team members on HR matters.

 Undertake Travel on Duty as necessary;

Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

•  Master’s degree in Business Administration, Human Resources, Law, Organizational Design, or a related field from an accredited academic institution with seven years of relevant professional experience; or,
•  University degree in the above fields with nine years of relevant professional experience.

Experience

•  Experience at International level managing complex human resources (HR) issues, in a multicultural setting; operational or field experience in HR in the multi-lateral or international NGO context.
•  Experience working in transformational HR projects with specialization in one or more HR disciplines, including recruitment, performance management, career development, administrative law, succession planning, training and staff development, or workforce analytics.
•  Experience in the Region with international organizations is advantageous.

Skills

•  Knowledge of HR management concepts and practices in the various HR disciplines.
•  Knowledge of UN HR rules, regulations and policies is an asset.
•  Ability to position HR as a strategic business partner with multiple stakeholders.
•  Ability to interpret and apply HR policy in a consistent and transparent manner.

Languages

• IOM’s official languages are English, French, and Spanish, all staff members are required to be flued in one of the three languages.
• For this position, fluency in English is required (oral and written). Working knowledge of French and other official UN Languages (Arabic, Chinese, Russian, and Spanish) is an advantage.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.