Jobs at Umba

Job Summary

• The Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communication, negotiation skills, adherence to company policies and legal requirements, and proactive debt prevention.

Responsibilities

• Achieve 100% Collection Targets: Ensure the collection of outstanding debts from respective branches meets or exceeds the established targets.
• Adherence to Debt Recovery Procedures: Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
• Debt Prevention: Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
• Vendor and Service Provider Management: Manage relationships and communication with collection agencies, investigators, auctioneers, yards, valuers, and other service providers involved in the recovery process.
• Risk Management: Maintain a standard portfolio at risk (PAR) below a specified percentage for respective branches to mitigate financial risk.
• Asset Liquidation: Ensure the completion of the recovery process, including asset liquidation, is carried out in accordance with established procedures.
• Progress Reporting: Generate daily reports on collection progress, highlighting areas of concern, and provide regular updates to management regarding the status of the portfolio.
• Car track Monitoring: Daily monitoring of all the car track systems installed in the vehicles. Give daily reports on offline trackers, engaging auctioneers in time of repossession by giving coordinates.
• Debt Collection Tracking: Keep track of debt collection reports for various officers, maintaining accurate and up-to-date records. Monitoring the PAR % to align with the company objectives.
• Internal Control Systems: Ensure that internal control systems are in place and rigorously followed to minimize risks associated with all products and documentations.
• Risk Mitigation Recommendations: Identify areas with potential loopholes or risks and make recommendations to mitigate immediate and future risks to the company.
• Active Listening: Engage in active listening when communicating with debtors to understand the reasons for their debt, facilitating the development of suitable solutions.
• Negotiation Skills: Utilize negotiation skills to work with debtors on establishing payment plans or repayment of debts.
• Repossession Management: Keep track of all repossessed vehicles and manage their disposition effectively.
• Asset Sales Promotion: Market and advise on cars ready for sale after the auction process to recover company funds.
• Coordination with Third Parties: Collaborate and liaise with auctioneers and private investigators during the recovery process, ensuring timely execution of instructions.
• Debt Status Maintenance: Maintain accurate and up-to-date records of debt statuses, including car tracking, statements and CRB data submission.
• Data Security and Confidentiality: Uphold the security and confidentiality of both company and customer information.
• Ad Hoc Duties: Perform any other duties as directed by management to support the efficient operation of the collections department.

Education and Qualifications:

•  A Bachelor’s degree in finance, business administration, accounting, economics, or a related field is preferred.
• Prior experience in debt collection, credit management, risk management, or a related field is highly desirable. Banking Experience is a plus.
• Familiarity with the financial services industry, particularly in areas related to collections and asset recovery.
• Ability to analyze financial data, identify trends, and make informed decisions regarding debt collection strategies.
• Strong verbal and written communication skills for effectively interacting with clients, third-party vendors, and internal stakeholders.
• Attention to detail to ensure accuracy in reports, records, and compliance with procedures.
• Effective problem-solving skills to address issues that arise during the debt recovery process.
• Competence in using debt collection software, car tracking systems, and proficiency in Microsoft Office Suite (Excel, Word, Outlook)

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Job Summary

• As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services.

Responsibilities:

Client Account Management:

• Maintain, review and update customer records, including account balances, transactions, and relevant customer details.
• Monitor account activities to detect discrepancies, fraudulent actions, and unusual occurrences.
• Address client inquiries concerning their accounts promptly and professionally.
• Compile regular account statements and reports for both clients and internal stakeholders.

Operations Oversight:

• Supervise day-to-day operational tasks associated with bank operations and financial transactions.
• Collaborate with various departments to ensure smooth operations, encompassing compliance and customer service.
• Develop and uphold operational protocols to streamline efficiency and precision.
• Identify areas for operational enhancement and execute appropriate adjustments.

Risk Mitigation:

• Evaluate and address potential risks linked to operations management and operational functions.
• Monitor compliance with industry regulations and internal protocols.
• Participate in crafting and executing risk management strategies.

Reporting and Analysis:

• Produce reports on account performance, transaction patterns, and operational benchmarks.
• Analyze data to pinpoint opportunities for cost reduction, operational efficiency, and improved customer service.
• Offer insights and suggestions derived from data analysis.
• Report to FRC and other pertinent entities.

Customer Service/ Relationship Building:

• Cultivate and sustain robust relationships with clients while promptly attending to their concerns.
• Provide guidance and assistance to clients in effectively managing their accounts.
• Ensure high levels of customer satisfaction.

Customer Onboarding:

• Collaborate with the Business Development team to ensure a seamless transition from sales to onboarding.
• Lead clients through the implementation phase, ensuring prompt and successful setup of our fintech solutions.
• Conduct training sessions to acquaint clients with product features, functionality, and optimal practices.
• Work closely with the technical team to resolve integration or technical hurdles.

Additional Responsibilities:

• Fulfill any other duties assigned in alignment with organizational objectives and priorities.

Education and Qualifications:

•  A Bachelor’s degree in finance, business administration, accounting, economics, or a related field is preferred.
• Relevant Certifications such as Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), Certified Management Accountant (CMA), or Certified Credit Professional (CCP)
• Banking Experience is a plus.
• Familiarity with the financial services industry, particularly in areas related to operations and Customer Service
• Strong verbal and written communication skills for effectively interacting with clients, third-party vendors, and internal stakeholders.
• Attention to detail to ensure accuracy in reports, records, and compliance with procedures.
• Effective problem-solving skills to address issues that arise during operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).