Jobs at Church World Service (CWS)

Primary Purpose:

This is a traveling position. The Cultural Orientation Program Assistant provides classroom-based support for CO Trainers in the field including periodic co-teaching of adult, child, and youth refugees who will depart to the United States. The position provides CO teams with administrative and logistical support including payment of interpreters and childminders in field locations, updating case statuses in the STARTand assisting in CO trip preparations. The position is also responsible for identification, production, auditing and replacement of materials and CO specific supplies needed for training.

Essential Duties:

1. Co-teaches in field locations across Africa on cultural orientation curriculums devised for refugees
2. who will depart to the United States.
3. Produces/audits/replaces training materials under the direction of the Curriculum Development
4. Supervisor and Supervisors.
5. Ensures contractors in the field arrive on time for CO activities and are paid for services.
6. Conducts bi-annual audits of trainer material sets to ensure materials in use comply with
7. approved curriculum guidelines. Acquires or develops missing materials as needed for trainers.
8. Liaises with the Curriculum Development Supervisor/GSO for the purchase or repair of needed
9. CO materials and supplies including printing of materials.
10. Responsible for scheduling and updating of eligible refugees inSTART.
11. Issues Trainers with materials that have been approved by the Curriculum Development
12. Supervisor and Supervisor as needs arise.
13. Ensures external training visual, audio and other training aids comply with copyright conditions.
14. Liaises with translators to ensure quality translation of training materials and other documents.
15. Any other duties assigned by RSC Africa management.

Qualifications:

Experience:

1. Five (5) years of paid work experience is required
2. One (1) year experience in training others or developing and presenting PowerPoint presentations is preferred.

Skills:
Excellent computer skills in Microsoft Word, Excel, Access, SQL, MS Publisher, CS Adobe and
Power Point are required.
Strong organizational skills and attention to detail.

Abilities:

1. Manage large and diverse workload under pressure with competing priorities.
2. Maintain the integrity of official records;
3. Analyse and solve complex problems and make sound decisions;
4. Work with minimal supervision
5. Maintain a high performance standard with attention to detail;
6. Work independently and contribute to overall operations of RSC Africa;
7. Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
8. Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
9. Strong English communication skills, both written and oral.
10. Ability to work in a multi-cultural environment required.
11. Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on
12. Racial Justice as a CWS employee required.

Education & Certifications:

1. High school diploma; or equivalent with five (5) years of paid work experience is required.
2. Bachelor’s degree preferred.

Special Requirements:

1. COVID Vaccination is strongly recommended for all successful candidates
2. The candidate should be of good health, willing and able to travel extensively in often difficult
3. conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
4. This position is based in (Nairobi, Kenya)
5. This position requires use of laptops at all time, competence in Microsoft office packages is required.
6. This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
7. Background check which includes references and an educational and criminal check is required before the start of employment for International applicants.
8. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
9. Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
10. Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Full Time

1. All employees should be prepared to work from the CWS office within their location of hire.
2. Remote work arrangements may vary depending on location and the governing rulings regarding
3. the COVID-19 pandemic

Close Date: 03/9/2022

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Primary Purpose: 

This is a full time position that is responsible for the supervision of all ARDU staff assigned to them and for the planning and implementation of deployments in their purview. This includes coordination with CWS RSC Africa Programs and Administration divisions and UNHCR.

Supervision: 

This position primarily supervises the Resettlement Assistant, Resettlement Expert(Level I and II) and Best Interests Determination (BID) Specialist positions. This position reports primarily to the ARDU Managers who are based in Nairobi, Kenya or Kampala, Uganda or the Program
Coordinator based in Pretoria, South Africa.

Essential Duties:

Compliance:

The Supervisor will:

1. Ensure all functions within ARDU strictly adhere to the DOS/BPRM, CWS RSC Africa and
2. UNHCR policies, guidelines and procedures.
3. Ensure the development, implementation, dissemination and monitoring of ARDU standard
4. operating procedures (SOPs).
5. Conduct job function observations of ARDU staff to ensure compliance is met and identify any
6. areas of improvement or training needs. This will include travel to UNHCR field offices, often
7. on short notice, as needed.
8. Travel to deployment locations to monitor deployments, conduct performance evaluations and
9. meet with partners.
10. Maintain a thorough working knowledge of the USRAP and refugee situations throughout SubSaharan Africa.
11. Complete RRF review for UNHCR country and regional offices as needed and ensure
12. compliance and adherence to UNHCR policies and guidelines are met.

Data Management and Analysis

The Supervisor will:

1. Oversee the negotiation and finalization of Terms of Reference (TORs) for deployees with
2. UNHCR in coordination with the ARDU Manager or Program Coordinator.
3. Ensure staff are prepared for deployments while ensuring all deployment security and logistical
4. aspects have been addressed and arranged.
5. Act as the point person for staff inquiries relating to deployment TORs and logistics.
6. Prepare reports for ARDU Management and/or the Program Coordinator, both quantitative and
7. qualitative, on deployees’ output and if applicable in the location, keep the Program Coordinator
8. informed.
9. Develop reports and quality control checks that ensure accuracy and efficiency as well as their
10. use.
11. Establish effective communication systems regarding data and ensures reports are accurate
12. and efficient.
13. Assist with annual plan and strategic planning goals as communicated by the ARDU
14. Coordinator and/or Program Coordinator.

Representation:

The Supervisor will:

1. Develop and maintain effective relationships with UNHCR.
2. Ensure partner communication from the department is professional, timely and proactive.
3. Represent organizational policies and culture to staff.
4. Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners,
5. the funder and colleagues.

Performance Management:

The Supervisor will:

1. Provide direct supervision and leadership to ARDU staff, including yearly performance
2. evaluations, developing job descriptions, participating in hiring and coordinating leave.
3. Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the
4. field. This may include deployments to UNHCR offices to train new deployees.
5. Organize quarterly trainings for ARDU staff.
6. Develop in-house training materials to enhance compliance and ensure existing training
7. materials are kept up to date.
8. Ensure coaching, mentoring, feedback and corrective action plans are being carried out where
9. needed.
10. Establish performance expectations with staff under their supervision.
11. Monitor staff time and attendance.

Staff Care:

The Supervisor will:

1. Monitor and ensure a safe, healthy and professional work environment.
2. Ensure direct reports access and use their benefits appropriately, including leave.
3. Actively support staff by promoting safe space, open-door and the escalation policy.
4. Establish and communicate clear expectations to staff to foster a predictable and consistent
5. work environment.
6. Ensure staff are safe in the field by coordinating with the RSC Logistics and Staff Security
7. teams and disseminating information related to safety to staff in the field.

Program Administration:
The Supervisor will:

1. Monitor and ensure the implementation of the Memorandum of Understanding (MOU) between
2. UNHCR and CWS RSC Africa.
3. 3Handle any other duties as assigned by the ARDU Manager, the Program Coordinator and/or
4. CWS management at large.

Qualifications:

Education:

1. Bachelor’s degree in a related field of study, or four (4) years of related work experience in lieuof a Bachelor’s degree is required.
2. Master’s degree in a related field of study (including international affairs, refugee law, humanrights or social work) is preferred.

Experience:

1. One year of supervisory experience preferred.
2. Familiarity with the UN Convention and Protocols relating to the status of refugees required.
3. Previous experience working with international organizations such as UNHCR required.
4. Previous experience in training and capacity building of staff required.
5. Previous experience with a resettlement deployment scheme preferred.
6. Previous reporting and monitoring and evaluation experience preferred.

Skills:

1. Demonstrated thorough knowledge of the UNHCR/U.S. Refugee Admissions Program.

Close Date: 03/11/2022