Current Opportunities at TMD Kenya (Thika Motor Dealers)

Role Description

• This is a full-time on-site role for a Service Advisor at TMD Kenya's Thika branch. The Service Advisor will be responsible for providing customer-focused service by ensuring customer satisfaction, handling customer inquiries, and managing the aftersales process. Strong communication skills and a customer service mindset are essential for this role.

Responsibilities

• Scheduling service appointments for customers.
• Act as the Interface between customers and service technicians to coordinate preparation of repair estimate, create vehicle repair orders and maintenance for authorization through the application of the ERP.
• Perform joint inspection of vehicles with customers both exterior and interior then accurately capture all customer’s issues and vehicle information in the ERP system and as per Aftersales policy & SOP.
• Coordinate on the need for repairs and maintenance by relying on information relayed by technicians, by questioning customers thoughtfully, and by researching vehicle history and relevant vehicle database information; then provide a job order to workshop controller.
• Co-ordinate preparation of repair estimates, send to customers and follow-up for work approval. The approval shall be by a signed pro-forma invoice or written email by the customer or an authorized representative of the customer.
• Ensure customer vehicle maintenance is satisfactorily completed on time and details for customer services rendered and costs for those services invoiced appropriately, ensuring satisfaction at every step of interaction.
• Ensure that a minimum of of 5 job cards per day are opened, closed and invoiced within the timelines as agreed with the customer.
• Ensure that a target minimum of 20 customers per day (S3 and S4) are contacted and feedback documented in the shared reporting template.
• Respond to and resolve Isuzu Contact Centre CRM trouble tickets (customer escalations) within the expected timelines.
• Provide daily reports of customers contacted, job cards pending invoicing, WIP updates and any other reports as required by the supervisor.

Qualifications

• Diploma in Automotive Engineering (Module 1,2,3)
• KCSE, minimum of C- plain.
• Ability to work extended hours and weekends when required.
• Isuzu certification as required.
• Customer Service, Customer-focused Service, and Customer Satisfaction skills
• Excellent communication skills
• Experience in aftersales services
• Strong problem-solving abilities
• Ability to work well in a team
• Knowledge of the automotive industry is a plus
• Degree or diploma in a relevant field

go to method of application »

Role Description

• This is a full-time role for a Warehouse Assistant at TMD Kenya's Thika location. The Warehouse Assistant will be responsible for packing, inventory control, forklift operation, inventory management, and providing excellent customer service.

Responsibilities

• In liaison with the Warehouse Controller, you will generate weekly stock holding report for analysis and effective coordination of stock level control.
• Provide service to customers who visit the service shop to purchase parts and perform picking of parts correctly identifying the part number of the part required by the customer.
• Preparation of regular reports of the following nature; stock levels, parts sales, parts movements.
• Preparation of parts purchases requirements and seeking approvals before forwarding to procurement officer in line with the Company demands.
• Receiving of parts from suppliers in the warehouse and confirming that the supplied is as per the initial company request.
• Participate in stoke take and address all stock variations within the shortest time possible.
• Ensure compliance to stock control process SOP, After-sales Policy @ 5s guidelines
• Ensure binning of received parts into their correct bin location.

Qualifications

• Accounting & Finance diploma is required.
• Professional course is an added advantage (e.g., CPA)
• Two years experience in Warehouse management Packing, Inventory Control, and Inventory Management skills
• Experience in forklift operation
• Customer service skills
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Physical stamina and ability to lift heavy objects
• Experience in warehouse or logistics operations is a plus
• High school diploma or equivalent

go to method of application »

Role Description

• This is a full-time on-site role for a Warehouse Administrator at TMD Kenya, located in Thika. The Warehouse Administrator will be responsible for stock control, inventory control, communication, customer service, and inventory management.

Responsibilities

• Maintain accurate stock records at all times ensuring real time match of physical stock vs ERP records
• To provide weekly report on Stock holding & stock movement in the warehouse for analysis and effective implementation of stock level controls so as to support minimal cases of stock variances and stock outs.
• Liaise with Service Advisors, procurement officer, Parts Assistants and Parts sales for timely issuance of requested parts
• Ensure proper arrangement of parts into their respective bins
• Oversee storage of parts particularly fragile items
• Provide a monthly report on the Stores requirements and operational expenditure so as to ensure the warehousing is operating optimally.
• Ensure compliance to stock control processes, SOP, After-sales policy and 5S guidelines.
• Planning and execution of regular stock take/stock audit (spot check) to ascertain stock accuracy that no variances occur, highlight any anomalies
• Effectively put in requests for purchase of items in view of lead time.
• Drive customer service excellence to every aspect of the store in terms of availability of requested parts and issuance turn around.
• In charge of closure of any nonconformity raised to warehouse.
• Monitor dead/dormant inventory and handle them as per the Disposal Management policy at all times.

Qualifications

• Accounting & Finance Bachelor’s Degree.
• A diploma in an automotive related course is an added advantage
• Proven experience of three years’ experience in warehouse management, preferably within an automotive environment.
• Stock Control and Inventory Control skills
• Strong communication and customer service skills
• Inventory management experience
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Proficiency in inventory management software
• Knowledge of automotive industry and spare parts is a plus
• High school diploma or equivalent