Customer Service Operations Associate at Senga Technologies

Your key role in operations

• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Address general customer requests and operations issues
• Manage customer transactions including trips and after-sale service
• Communicate effectively and efficiently with customers and team members
• Maintaining exemplary operational records

Your qualifications

• University degree level education with up to 2 years post-university work experience (start-up experience a plus but not required). We don’t focus on your field of study - just your dedication, integrity, dynamic nature, and ambition. High degree of professionalism and extreme attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills. Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

• Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.