Jobs at SunCulture Kenya Ltd

About the role:

• The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.

Key Responsibilities:

• Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
• Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
• Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
• Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
• Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
• Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
• Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
• Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.

Qualifications:

• Bachelor's degree in Business Administration, Communication, or a related field (preferred).
• Proven experience in a supervisory or managerial role in a call center/customer service environment.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using call center software and customer relationship management (CRM) tools.
• Knowledge of industry best practices and trends in customer service.

go to method of application »

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

go to method of application »

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

go to method of application »

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills

go to method of application »

About Role 

• Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills