Jobs at Britam

Job Purpose:

• Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
• Assists in ensuring database integrity, stability, and system availability
• Assists in maintaining database backup and recovery infrastructure
• Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key responsibilities

• Assists in maintaining database backup and recovery infrastructure
• Making requested changes, updates and modifications to database structures and data
• Addressing data quality issues with users and management
• Developing database objects and structures for data storage, retrieval and reporting according to specifications
• Implementing and testing database design and functionality and tuning for performance
• Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
• Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.
• Define service level agreements (SLAs) both internally and with our customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
• Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
• Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
• Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Provide recommendations based on analysis of trending information.
• Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Degree in science/Engineering/Computer Science
• Oracle Certified Database Administrator
• Microsoft Certified Database Administrator
• ITIL intermediate
• In-depth understanding of Microsoft Azure  cloud
• Knowledge of kubernetes
• Knowledge in NoSql database 
• Minimum of 2 - 4 years’ experience in a 24x7 service provider environment

Leadership category responsibility framework (Core Competencies)

Individual Contributors in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost, and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high-performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

• Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting, and internet technologies
• Knowledge of software, hardware, systems administration, and network technology
• Thorough understanding of relational database theory and practice
• Effective staff management and leadership skills.
• Detail-oriented and process-focused
• Self-motivated, self-starter who works well in a fast pace, growth-orientated entrepreneurial environment.

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Job purpose

• Assists in the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission-critical enterprise systems
• Assists in the redesign and configuration of operating systems and system applications as well as investigates and analyses the feasibility of system requirements and develop systems specifications.

Key responsibilities

• Assists and ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist with support activities.
• Assists in developing new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.
• Assists in performing troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes maintains, and manages users' UNIX accounts. Installs modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
• Ensures high availability and acceptable levels of performance of mission-critical host computer resources.
• Follows procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
• Follows procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
• Assists in developing and coordinating project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Assists in developing tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with work.

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Degree in science/Engineering/Computer Science
• Extensive programming background in any applicable language
• ITIL intermediate
• Minimum of 2 – 4 years’ experience in a 24x7 service provider environment

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

• Familiarity with networked/distributed computing environment concepts; for example, ability to use the route command, administer routing and remote access service, and modify deployed group policies
• Ability to write scripts in some administrative language (e.g., Perl, Python, VBScript, Windows PowerShell)
• Programming experience in any applicable language
• Ability to deal tactfully with employees and contractors who provide a broad spectrum of services.
• Detail oriented and process focused
• Self-motivated, self-starter who works well in a fast pace, growth orientated entrepreneurial environment
• Strong organisation, time management and prioritisation skills