Job Opportunities at Bridge Talent Management

Role Statement Purpose:

• Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Key Responsibilities:

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Requires all front office employees to wear proper uniforms always.
• Upholds the hotel's commitment to hospitality.
• Prepares performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily by reviewing online rates and adjusting them accordingly. Analyses rate variance and maintain close observation of daily house count. Monitor selling status of house daily.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting reports.
• Review all arrivals and departures of the day.
• Conduct sale calls and visits to companies, travel agents and taxi drivers
• Formulate departmental policies and procedures.
• Ensure adherence to standard operating procedures by all front office personnel.
• Conduct staff appraisal for all front office personnel.
• Attend all management meetings.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, always, attentive, friendly, helpful and courteous to all guests’, managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with
• documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Go through the rate check report.
• Review and approve the duty rota for the department.
• Approve all PH and leave days for all front office personnel.

Requirements

• Communication. Ability to speak with guests in person and over the phone all day, speak clearly and maintain a positive tone.
• Composure: calm under pressure(Stress Management skills).
• Computer Literacy ;to keep records, process payments, and complete other tasks.
• Friendliness; Must have to be extremely welcoming (greets every guest with a smile and a friendly word)
• Organization: ability to multitask; they must answer phones, greet guests,answer questions, check out customers, and more.
• Problem Solving skills: Analytical, Creativity, Resolving complaints and
• Responding to guest concerns and questions adequately.
• Sales: promote specific hotel services and other offerings. encourage guests to purchase more luxurious and expensive rooms.
• Teamwork :ability and willingness to work with others
• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers
• Thorough knowledge of customer service, office management and basic bookkeeping procedure
• Solid knowledge of MS Office, particularly Excel and Word
• Diploma in Hotel Management.

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Role Purpose Statement:

• To assist the Demi Chef de Partie and Chef De Partie with the preparation of ingredients and perform other jobs as assigned by the supervisor.

Key Responsibilities:

• To maintain a high standard of specified work in accordance with the supervisor’s instructions
• To monitor stock movement and be responsible for ordering in the pastry section
• To aid in achieving food cost, kitchen standards and overall objectives
• To carry out daily and weekly procedures, including temperature checks, food labelling/dating and storage
• To remove any hazards and make safe any defects in the kitchen or its equipment and report any problems to Demi Chef De Partie Chef De Partie and Executive chef
• To keep high standards of personal hygiene, clean uniform and overall camaraderie
• To adhere to company procedures in regards to temperature checks, food labelling and dating, cleaning schedules and hygiene regulations at all times ensuring that all records of such are maintained
• To assist with the acceptance and storage of deliveries and that all relevant company procedures are adhered to in the pastry section
• To have an understanding of menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit
• To be familiar with the opening and closing procedures of the kitchen and pastry in particular
• To keep the station clean at all times
• To be fully aware of all hygiene controls and chemicals used in the workplace
• To have full knowledge of, and be able to act upon, fire safety procedures
• To be responsible, whilst liaising with the Executive Chef, for self-development
• To carry out and assist in the smooth running of the kitchen
• Attend all meetings and training sessions as required
• To comply with any reasonable request from your superiors
• To assist in other sections or help with other duties when the kitchen is short-staffed, in emergencies, or when the number of covers is required.
• Performs any other reasonable duties as required by the department head.

Requirements

• Apprenticeship or job training
• Certificate or Diploma in food production an added advantage
• One Year experience in Food Production in a 3-star hotel
• Expected to be familiar with common culinary terms

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Role Statement:

• To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.

Key Responsibilities :

• Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary
• Communicating accurate wait times
• Managing the seating arrangement by allocating guests to tables and getting them seated in the correct table
• Seating guests and distributing menus
• Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over
• Light cleaning around the restaurant (like wiping down menus and tables)
• Engaging with guests to ensure they’re happy with meals, drinks and the overall service
• Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
• Answering phone calls and taking reservations
• Mastering all Menus to be able to assist with any guest queries
• Listening to and answering guest questions, concerns and enquiries
• Confirming the correct meal plan for guests entering the restaurant
• Taking orders, posting bills and serving guests
• Following up with delayed orders with the Kitchen staff
• Taking care of the kids and young children for safety and orderliness in the restaurant.

Requirements

• Diploma in hotel Management or equivalent
• 1+ years’ experience as a waitress or hostess
• Exceptional listening and communication skills.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.