Internal Change and Culture Campaign Lead at Cigna

Main Responsibilities:

• Develop and implement comprehensive change management and internal communications strategies to support organizational transformation initiatives.
• Design and lead culture campaigns that promote company values, enhance employee experience, and drive engagement.
• Change Management: o Collaborate with senior leadership and cross-functional teams to identify change impacts and develop strategies to manage resistance and foster acceptance.
• Utilize psychological principles to understand employee behaviors and motivations, ensuring change initiatives are effectively communicated and adopted.
• Craft compelling and clear internal communications, including emails, newsletters, intranet content, and presentations, to inform and engage employees.
• Work with HR to develop and deliver training programs and workshops to support change initiatives and cultural development.
• Culture Development: Assess and monitor the organizational culture, using surveys, focus groups, and other feedback mechanisms to gather insights and drive continuous improvement.
• Work with HR and Learning & Development to promote diversity, equity, and inclusion initiatives to ensure a respectful and inclusive workplace culture.
• Analyse the effectiveness of change and culture initiatives, using data-driven insights to refine strategies and report on progress to stakeholders.
• Develop metrics and KPIs to measure employee engagement, communication effectiveness, and cultural alignment.
• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
• Collaborate with regional leaders to understand unique challenges and opportunities, tailoring communications and programs accordingly.

Competencies required:

• Bachelor’s degree in psychology, Communications, Organizational Development, or a related field. A master’s degree is preferred.
• Minimum of 5-7 years of experience in internal communications, change management, or organizational development within a global and diverse company.
• Proven track record of leading successful large-scale change initiatives and culture campaigns.
• Exceptional written and verbal communication skills with the ability to craft compelling narratives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in using communication platforms, project management tools, and data analytics software.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• Experience with psychological assessments and behavior change models.
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, intranet systems such as IGLOO).
• Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.