Job Vacancies at Jubilee Insurance

Job Ref. No. JLIL130

Role Purpose

The IT Risk and Compliance Manager, will serve as an expert advisor to all stakeholders in defining, recommending, and implementing necessary policies, controls, and procedures to cost-effectively assess and manage security-related risk, educate workforce, and support/participate in regulatory IT compliance activities, especially with regards to, data privacy, cybersecurity, IT disaster recovery management, IT risk management and related legislation.

Main Responsibilities

• Support the company strategy for access controls, compliance, audit, and penetration test remedial actions tracking that supports the business and support units and enables risk management and regulatory compliance. The challenges include identifying where and how we use data; determining what tools and technologies we should deploy; ensuring that preventive/detective/corrective controls are in place and functioning effectively; staying current with government regulations and commercial agreements governing the use of data.
• Organize and lead IT Risk/Compliance training programs across departments, to educate and inform employees about our practices and standards, raise the level of cooperation, and help people understand the rationale for the rules.
• Manage internal and external audit and testing programs, reporting risks and compliance areas that need correction to the senior management team and prioritizing the said work.
• Reviewing and responding to security questionnaires and contract questions from customers on Jubilee’s information security policies and practices.
• Assessing potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.
• Participates in the development and maintenance of a global risk framework (a single view of the company’s risk profiles and tolerance.)
• Oversee information security governance & compliance consultancy to the Jubilee Holding companies.
• Manage the group ITDR program aligned to best practice as captured in the ISO 22301:2019 and ISO27001:2013.
• Support & oversee the implementation of ISO 20000 compliant IT Service Management Systems (ITSMS)
• Support the scoping & remedial tracking of security assurance audits, including technical infrastructure security assessments, Application Penetration Testing, Mobile Application Testing, Web application testing and governance audits.
• Support the design of robust security and privacy technical controls architectures to support the inhouse data privacy program.
• Deliver Cyber Risk, IT Risk and Enterprise risk management training.
• Provide reports to leaders regarding the effectiveness of IT controls adopted for governance, information security and data privacy.
• Work with integrity, passion, and commitment through:
• Full compliance of Jubilee Insurance’s non solicitation policy
• Protection of company’s data base, IP, strategy and secrets, sensitive, personal, and confidential client data
• Any other duties that may be assigned by management.

Key Competencies

• Strong knowledge and experience of applicable frameworks and regulatory requirements, e.g., ISO 2700x, ISO20000 series, NIST
• In-depth knowledge of security, risk, compliance issues, techniques, and implications across all existing computer platforms.

Qualifications

• Bachelor’s degree in computer science, Information Systems or another related field.
• CISSP/CISA/CISM/CRISC certification.
• ISO27001/ ISO2000 Lead Implementer certification.

Relevant Experience

• 4+ years’ experience of working in an information security role, IT Audit, or IT Risk with a good understanding of information security risk assessments

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Job Ref. No: JHIL074

Role Purpose

The job holder will be responsible for attending to intermediary, customer, and providers queries by determining their requirements, answering these inquiries, resolving problems, and fulfilling customer’s requests. The holder will be required to ensure excellence in all customer interaction and offer memorable experiences.

Main Responsibilities

• Delivery exceptional customer experience in all interactions on call and email by maintaining highest level of professionalism.
• Support customers, providers, and intermediaries (agents and brokers) on all queries raised on call and email.
• Issuing preauthorization approvals for both out and in patient cases.
• Keep a clear complaint tracker and ensure timely resolution of all complaints and escalations.
• Respond to potential/existing customer and intermediaries’ inquiries by providing and/or clarifying with the desired information.
• Inform clients and intermediaries by explaining procedures and answering questions through inbound calls.
• Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
• Complaints management by proper escalation of all queries through the CRM system
• Ensure strict process compliance in line with the business lines objective.
• Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
• Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
• Generate reports on the various engagements and feedback collected.
• Support other Voice of the Customer campaigns when needed.

Key Competencies

• Phone Skills, Empathy, Listening Skills, and Good Interpersonal relationships.
• Verbal communication, Adaptability, attention to detail and ability to multitask.

Qualifications

• A bachelor’s degree in a Business-related course.
• Medical professionals have an added advantage.

Relevant Experience

• Minimum of 1 year experience in a Call Centre environment