Job Openings at Absa Bank Limited

Job Summary

To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Key Accountabilities (Duties & Responsibilities)

Business Growth: Time split 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks' portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
• Contribute to the development of branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on, on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Ensure excellent customer experience at all times
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split 10%

• Ensure that Absa bank¡¦s policies and procedures are adhered to at all times when handling different products.
• Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split 20%

• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT in account onboarding and loan processing is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is up to date at all times
• Ensure branch NPS scores are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time split 10%

• In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Work Cycle and Impact:

• Submission of daily performance reports to the branch manager.
• Review of unfunded accounts within the portfolio.
• Review and recovery of delinquency accounts.

Ideal Job Competencies

Technical Competencies

• Technology Skills: Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
• Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
• Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
• Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
• Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks' products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral and Cognitive Competencies

• Results and achievements oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
• Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture
• Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact performance.
• Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
• Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead and work with highly motivated teams
• Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity
• Relationship Management: Managing client relationships so as to ensure excellent customer experience leading to value added to the customer and increase in the Banks share of wallet
• Conscious of banks reputation: Protect and enhance the bank's reputation

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Application Deadline – 20 April 2022

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Job Summary

To provide advice and support in the development and implementation of transactional management planning and associated service delivery processes, methods and techniques.

Job Purpose:

• Strategic formulation and execution of Trade and Working Capital Finance products, systems, and services for the CIB department.
• Drive product monitoring and control of all Trade and Working capital finance products in liaison with TB Sales Managers, Relationship Managers and Trade operations team.
• Strategic support in growth of Trade and Working Capital revenues while providing effective client support and relationship development relating to Trade Finance products.
• Innovating Trade Finance products to take care of both current and future needs of the banks’ customers.
• Liaise with third party vendors or regulators as and when necessary, on innovation projects
• Offering responsive and proactive leadership, stakeholder management to facilitate the success of Trade Finance.
• Ensure regulatory compliance on products offered by the team.
• Support the business with local product enhancements and commercialization of new initiatives

This involves keeping abreast of the market dynamics and leading and guiding the team on the entire development process from conceptualization, design, delivery, launch and return on investment management & tracking.

Key Accountabilities:

Product Management and Development – 30%

• Drive monitoring and control of all trade finance and working capital (WC) products in liaison with TB Sales Managers, Relationship Managers and Trade operations team.
• Responsible for understanding customer needs and develop the client value propositions that will address them across all client’s segments
• Responsible for articulating the product strategy and executing product initiatives that would deliver the strategy
• Ensure implementation of all Trade Product and WC procedures in line with the bank requirements and processes.
• Ensure adherence to and application of established policies, processes, procedures, and tools to achieve optimal efficiency, compliance, and cost containment.
• Stakeholder management to ensure alignment on delivery of Trade Finance and WC products.
• Restructuring the products if necessary and managing the restructuring process.
• Review existing products and procedures, and continuously improve them.
• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged proposition.
• Issue resolution in relation to Trade and Working Capital finance related issues
• Contribute to the formulation of the Trade and Working Capital models/pricing process including concessions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Trade finance department, and trade finance product audits
• Work closely with all areas to secure development support, appropriate systems prioritization and to develop testing plans
• Using available product, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
• Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch

Financial - 20%

• Directly responsible for driving investment business cases and the business operating model for the product line.
• Achieve Trade and Working Capital Product revenue mission and growth as determined.
• Give strategic input on Trade and Working Capital revenue growth plans and actions.
• Be responsible for the portfolio’s financial growth through good client retention and services.
• Track and regular review of products and channels from client feedback and market trends to increase utilization of Trade and Working Capital products by current and prospective customers.
• Together with the Head of Trade finance follow up with TB Sales managers and other business segments to ensure appropriate drive of Trade &WC products.
• Determine standard product pricing and monitor collection of fees and NII for the product lines
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
• Drive end-to-end product performance, improving efficiency through digital transformation, straight through processing and ensuring scalability to grow.
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge.

Client Focus – 20%

• Implement a team culture that focuses on customer service and service delivery.
• Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
• Manage and coordinate Trade Finance client engagement efforts across relevant business units.
• Participate in customer surveys (internal and external)
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal stakeholders.

Risk & Compliance – 20%

• Ensure the implementation and regular review of product program guides for all product sets.
• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Trade Finance portfolio.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption (within TB unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures, and processes.
• Identify and mitigate the Operational, Regulatory and Business conduct risks relating to Trade products

Brand & Culture – 10%

• Represent Bank at sales forums and industry events.
• Promote the Bank’s brand.

Application Deadline – 21 April 2022