Job Openings at Absa Bank Limited

Job Summary

• Provide business support in process evaluation, documentation, procedure writing and process mapping
• Provide expertise for process improvement and implementation of strategic Business solution at streamlining productivity and increased customer satisfaction
• Carry out reviews across the Business to ensure there is adherence to documented process i.e. there is match between actual and the documented processes

Job Description

Main accountabilities and approximate time split %

Process Mapping, time split; 75%

• Design Process Maps that cover end-to-end customer journeys as per the Procedure Manuals and ensure that they:
  • Have the required information captured and to the right level of details
  • Adhere to Absa Group requirements and standards
  • Are safely kept and guarded against any unauthorized alterations
• Translate all business requirements contained in the BRD i.e. the Business Requirements Document into process flows that will aid the Technical & Project teams to deliver business needs.
• Engage stakeholders at the project level as determined by the Business & provide constant feedback in regard to the Business Optimization project support role.
• Partner with Process Owners to drive Procedure Manuals management requirements e.g. periodic and post-implementation reviews etc.
• Design and document process solutions to satisfy new / amended business requirements in liaison with Process Owner.

Solutions Development/Stakeholder Management, time split; 15%

• Cultivate a process improvement “mindset” and culture aimed at streamlining productivity, and increasing customer satisfaction, in order to drive Process Transformation.
• Work closely with Customer Service Teams to set and monitor performance measures/indicators that will improve value to customers.
• Conduct process reviews with Process Owners to evaluate its efficiency, and effectiveness and give recommendations -Process rationalization.
• Ensure standardization of the implemented process solutions at the Strategic Business Unit (SBU) level.
• Act as a business resource in proactive process solutions, research and analysis, productivity improvement, and process enhancement. Ensure process clarity in regard to Business goals, deliverables and timelines as agreed with the Process Owners
• Perform comprehensive Post Implementation Reviews for processes on new projects to identify and eliminate waste/pain points.
• Constantly seek feedback from Business Owners and key stakeholders on the relevance and value of process deliverables.

Controls, time split; 10%

• Work with Process Owners to embed group controls/ compliance/regulatory requirements
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Absa Policies and Standards.
• Understand and manage risks and risk events (incidents) relevant to procedures and document lessons learned.
• Support Process Owners to document procedures that are aligned to: Absa Internal Audit, Management Control Assurance, and Risk and Control Self-Assessment (RCSA)/Critical Process Assessment (CPA) Testing reports, complaints, and queries MI recommendations

Technical skills / Competencies

• Process mapping, procedure writing, process analysis, and process modeling skills. Ability to use Microsoft Visio, and to implement modeling and “what if” process scenarios within these platforms
• Intermediate skills in the supply of process methodology solutions to businesses within the Customer Process Improvement, Risk Process Improvement, Cost/Revenue Improvement, and Functionality/Productivity Improvement frameworks – including Process Facilitation
• Intermediate systems/process/procedure development methodology skills as well as basic reporting competencies and intermediate systems analysis skills
• Highly developed interpersonal, communication, and organizational management skills.
• Sound time management, organizational development, team building, and performance management skills with innovative thinking and problem-solving abilities
• Generic productivity enhancement and/or productivity management skills

Knowledge, Expertise, and Experience

Knowledge and Expertise

• Advanced knowledge of Absa Bank Kenya Policies, Products, Services, and Procedures
• Basic knowledge of the Bank’s lending criteria in the Business and Personal sectors
• Basic knowledge of Absa Information systems
• Basic knowledge of the Enterprise Risk Management Framework with regard to risk identification and proactive risk solution provision

Added advantage

• Process management certification
• Lean Six Sigma Certification

Experience

• Business process management and solution provision
• Business process re-engineering, analysis, modeling, and procedure writing skills
• Interpersonal Communication and Facilitation Management skills
• Systems analysis, development, and solution implementation
• Risk Management
• Controls Management

go to method of application »

Job Summary

• Assist in articulation, ownership, and execution of the TB strategy for Business Banking in the commercial banking segment
• To lead and manage senior level client interaction and sales.
• Manage and deliver business objectives through the BB sales team in the commercial banking segment.
• Manage and grow TB business each year across the BB clients in the commercial banking segment.
• Manage the returns while employing sound risk management disciplines

Job Description

Main accountabilities and approximate time split %

Sales: Time split 50%

• Accountable for the delivery of TB revenues from Business Banking clients in the commercial banking segment.
• Develop and execute the sales strategy to deliver the revenue ambition through a portfolio of existing and target lists in BB.
• Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross-selling). Replicate TB solutions and successes within the portfolio.
• Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business - account planning and pipeline management to achieve sales/revenue targets.
• Maintain a detailed and up-to-date knowledge of the bank’s comprehensive products capabilities and their application to client's needs and use this knowledge in the structuring of solutions.
• Ensure smooth interaction and communication with the Customer Support team, product development, and customer services teams within the Business Banking team. Drive alignment with key stakeholders; TB teams across multiple geographies, Business Banking and operations to achieve TB priorities.
• Lead client insight events and industry forums to showcase ABSA’s leadership in Transaction Banking and also to build the brand awareness
• Maintain high-performance standards and role model behaviors that demonstrate the bank's values.

Service and Operational Rigor: Time split 30%

•  Working with the BB service team ensures the delivery of world-class customer service practices and ensures adherence to ABSA Service standards.
• Lead the team in assisting the BB coverage teams in the commercial banking segment to develop relationship account plans for their customer portfolios.
• Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure 100% compliance.
• Minimize the potential of fraudulent applications by following each product's criteria.
• Ensuring that pricing is authorized as per mandate by Business Banking Director and Transactional Baking Director, agreed with the customer, and properly set up to ensure 100% collection upon product/customer set up.
• Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
•  Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises.

Team Support and Management: Time split 20%

• Set SMART individual objectives that are in line with and seek to achieve the team's overall objectives. Review and drive the performance of the team against the objectives on a regular basis,
• Identify training needs and recommend training plans to satisfy those needs for the CSAs.

Technical skills / Competencies

• Postgraduate or equivalent academic qualifications
• Over 6 years of banking experience, the majority of which must be in BB or CIB.
• Strong people and sales management skills, and experience in banking.
• Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e. LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
• Skills for analyzing and formatting data provided by Finance and other sources
• Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background
• Proven treasury, credit, and country risk exposure
• Open-minded, good listener, flexible with a ‘think out of the box’ mentality
• Strong negotiation and presentation skills; ability to communicate with all levels in an organization
• Disciplined approach to deal execution/client follow-up
• Strong cross-cultural awareness
• Excellent interpersonal skills
• Team player
• Excellent knowledge of banking policies, standards, local regulations, and legislation of the prevention of money laundering
• Judgment / Managing Complexity

Knowledge, Expertise, and Experience

• Bachelor’s degree or equivalent academic qualifications
• Over 5 years’ experience in BB or CIB
• Strong people and sales management skills experience
• Frontline Transactional sales experience

go to method of application »

Job Summary

• The Sales/BD Manager will primarily be responsible for enhancing mortgages product penetration within the Retail Banking portfolio, setting up mortgage schemes, and organizing sales activities to drive mortgage uptake within the various customer segments
• Create effective partnerships with key internal stakeholders to build ecosystem synergies toward Mortgage uptake
• Create effective partnerships with key players in the real estate sector to increase NTB business
• Maintain effective incentive schemes for Estate Agents to ensure there is traction in each of the strategic partners
• Manage leads generated through partnerships with property website listing companies
• To deliver exceptional retail business performance through Home Loan sales & excellent customer service in respective hubs/branches

Job Description

Key Accountabilities/Deliverables/Outcomes and approximate time split

Sales & Service - time split 70%

• To deliver exceptional retail business performance through Home Loan sales & excellent customer service in respective hubs/branches
• To develop and maintain a high profile for Home Loans within branches
•  Manage and drive the business growth through the execution and implementation of the country mortgage strategy for Absa
• Work with various Absa Business functions to facilitate business growth in clients wanting to do business in the Retail portfolio
• Identify and engage all stakeholders, role players, and industry forums to understand changes to strategy, regulations, and markets.
• To ensure that all aspects of operational rigor are maintained when involved in the home loan process
• Increase the number of active relationships the respective branches have with various players in the property market focusing mainly on Developer's Estate Agents
• Partner with the Marketing Team to ensure successful results in various marketing initiatives e.g., Customer events, Mortgage Expos, Developer Partnerships e.t.c.
• Drive sales from the Mortgage Sales Officers
• Achieve & Exceed Mortgage & Cross Sale Targets
• Manage all queries and complaints from this channel by taking ownership, escalating where necessary, and resolving in a timely manner.
• Deliver world-class customer service practices and ensure adherence to our Service standards.
• Participate in country-level Mortgage marketing campaigns 
• Maintain Mortgage sales performance statistics for management information usage

Operations and Rigor - time split 20%

• Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
• Follow the Retail end to end procedures for Mortgage ensuring new accounts are KYC compliant
• Ensure the Bank’s Mortgage lending criteria are met
• Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises.

Team Management - time split 10%

• Build and motivate a high performing Mortgage Sales & service team committed to achieving consistently high levels of performance
• Develop and agree on individual performance objectives and measures
• Provide regular reviews of individual and team performance against agreed objectives.
• Clearly define service objectives, standards, and strategies for Mortgage sales.
• Provide ongoing coaching and feedback.
• Identify development/training plans to satisfy those needs.

Role/person specification

Preferred Experience

• A high level of drive and determination
• Completion of the certificate on Mortgages product training
• Knowledge of legal processes involved with property purchase
• sound working knowledge of our competitors’ products & services

Knowledge and Skills

Essential

• A good understanding of Retail goals & objectives
• A thorough understanding of the sales process
• In-depth knowledge of the Mortgages product and lending policies
• Good working knowledge of internal and generic Mortgages, purchasing, and related processes.
• Good working knowledge and understanding of relevant Mortgages legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.

Technical Competencies

• Excellent Planning & Organisation skills
•  Very strong Communication & questioning skills
• Good PC skills
• Networking
• Good Selling/influencing skills
• Quality conscious
• Sensitivity
• Team working
• Presentation skills
• Listening skills
• Customer service orientation
•  Relationship Management
•  Negotiation and presentation skills
•  Good numeracy & analytical skills - Financial analysis and advice
• Decision making