Job Openings at SBM Bank

Job Purpose:

The overall responsibility of this role is to develop and grow sustainable economic benefit from a Portfolio of vanilla, structured trade and commodity finance customers, through effective business development strategies that will ensure SBM Bank Kenya Limited becomes the leading Trade and commodity financing partner.

Key Responsibilities 

Business and Financial: - 40%

• Originate and structure business deals by capturing end to end sequence of events and mitigating any possible risks.
• To steer the development and documentation of strategic and business plans for trade finance and ensuring timely implementation, monitoring and evaluation of these plans.
• To proactively manage new and existing names within the SME, Corporate, Consumer banking portfolio and ensure growth of the bank’s wallet share.
• Conduct joint calling with Relationship Managers / Relationship Officers to provide technical product expertise.
• To plan, coordinate and manage trade sales pipelines.
• Develop, onboard and maintain working relationships with various Trade partners with a view of optimizing value to the Bank.
• Support other departments in the Bank by structuring innovative financial transactions to meet the customer’s requirements for Structured Trade
• Tailor make, and structure various transactions to meet each customer’s unique models.

Customer And Markets: - 20%

•  Identify business opportunities and threats then utilize them to position Trade finance Business for the overall competitive advantage of the Bank, within the stipulated service level agreements.
•  Develop wide product knowledge and offerings of the various competitors in the industry to enable development of a competitive product.
•  Liaise with other departmental teams in structuring commodity financing transactions, to ensure that customer needs are attended to in an efficient and timely manner while safeguarding against potential operational risks.
•  Work towards achieving targets in line with the Bank’s products and services.
•  Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.
•  Monitoring of market and competitor activities to collate new information on trade finance trends to facilitate competitive pricing of trade finance products and early tapping of potential businesses

Operational and Sustainability: - 20%

• Maintain product profiles and audit for products and transactions in order to have readily available database for Bank’s future use.
• Ensuring all trade income is recognized in the relevant General Ledgers without leakages through active participation of auditing various trade finance processes.
• Ensure all customer instructions on Trade instruments are well executed by customers.
• Ensure all exceptions approved by credit/operations on customer instructions are ratified within agreed timelines
• Ensure all formats of instruments issued to clients are approved by legal
• Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.
• Work closely with credit, operations, risk, legal and compliance units to ensure effective controls to mitigate against business risks associated with trade finance

Knowledge Transfer: - 20%

• Ensure branch and business teams are trained on trade finance solutions
• Ensuring the operations staffs who handle the trade finance documents and transactions are well trained by offering technical support as needed.

Customers of this Position

: External :

•  All the relevant banks customers majorly Corporates, larger SMEs.
• Financial institutions both Local and international, and various underwriters.
• Various Stakeholders in the trade industry including the Collateral Managers
•  Various other trade counterparties, including the regulators like International Chamber of Commerce (ICC), in cases where arbitration is called for.

Internal customers: - 20%

• Relationship and Business development Teams
• Trade finance operations department.
• Credit department 

Knowledge; Skills and Experience required for this Role

Job Knowledge

•  Deep understanding of the international Trade and various governing rules.(Uniform Customs & Practice Rules, International Standards Banking Practice, International Standby Practices) and other relevant provisions of ICC
• Working Knowledge on structured trade and commodity Financing and Collateral Management.
• A good knowledge of the CBK’s prudential guidelines as pertains to lending
• A good understanding of the Capital Markets; Nairobi Stock Exchange (NSE); Central Bank rules and regulations with respect to the various instruments issued or traded through them. Strong marketing, negotiating and decision making skills.
• Ability to perform financial analytics.
• Should be thorough, keen to detail and be quality conscious.
•  Good communication and interpersonal skills.
•  Intermediate credit skills as well as a good understanding of Corporate/SME Banking

Job Experience:

• At least 4 years’ experience in a trade related environment

Professional Qualifications:

• Certified Documentary Credit Specialist (CDCS)
• CPA/CPS/AKIB

Competencies required for this Role

• Bachelor’s degree in a business related field.
• 4 years’ experience in a Trade Finance role.
• Working Knowledge on International Trade Finance tools ACIB/CPA/CPS /AKIB qualifications or a course in Trade Finance will be an added advantage.
• A good understanding of the Capital Markets; NSE; Central Bank rules and regulations with respect to the various instruments issued or traded through them.
• Ability to work well under pressure.
• Good communication and interpersonal skills.
• A good knowledge of the CBK’s prudential guidelines as pertains to lending.
• Intermediate credit skills as well as a good understanding of Corporate Banking
• Strong marketing, negotiating and decision making skills.
• Ability to perform financial analytics.

Expiry Date: Feb 01 2023

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JOB SUMMARY:

Efficient system uptime real time monitoring on all alternate channels customer self- service platforms, review & timely intervention of any failing customer transactions and fast track escalation to relevant department of any customer complains on suspicious transaction activity and timely first level resolution escalation of all requests/issues beyond first level. Consistent excellent & proactive service to our customers on our channel applications to maintain excellent user experience.

KEY RESPONSIBILITIES:

Transaction Monitoring(Alternate channels) & IT Operations - 100%

• Timely intervention on failed transactions by contacting the clients and error resolution after proper due diligence as per the framework process.
• Efficient system uptime monitoring of alternate channels application as per set parameters.
• Timely and efficient first level resolution and escalation of all customer complains on suspicious transactions to all relevant stakeholders and follow up for resolution.
• Timely and accurate execution of instructions received from department team leaders.
• Resolve on end to end basis transaction monitoring related queries received from management, customers, branches, contact center, cards, etc.
• Accurate & timely Preparation of daily alternate channels performance reports and circulation to stakeholders for purposes of analysis.
• Proactive first level root cause analysis on any system downtimes, transactionfailures and tracking for stakeholder engagement on long-term solutions.
• Daily escalation of operational, user and system generated exceptions as per the channels performance report.
• Provide 1 st level channels support and issue resolution for Internet, Mobile, ATMs, Cards (Credit, Debit, Prepaid), Simple payments system, Agency banking.
• Pick out on real time basis user, operational and system failures for first level customer support and work with stakeholders for resolution on escalated items.
• Exceptional temporary card limit enhancement as per the process.
• Run Core Banking end of day processes as required.
• Manage the helpdesk and ensure timely tracking and resolution of all cases raised.
• Incident management.
• Change management.
• Contact Centre calling system technical support.
• Contact Centre Omnichannel system technical support.Real time monitoring and management /action of transaction alerts received through the NGscreener Fraud monitoring system.

KEY RELATIONSHIPS:

Direct Reports to this position

• None

Customers of this Position

• IT, Customer Experience, Card & Central Operations, Remittances, Digital banking Business, & Branches.

Knowledge; Skills and Experience required for this Role

Job Knowledge

•  Knowledge of digital channels within the banking industry.
• Demonstrated ability to engage people effectively.
• Effective written and verbal communication.
• Ability to work in a team.
• Strong analytical skills with competence in excel required to analyze and organize multiple complex data sets.
• Computer literacy essential.
• Customer service experience essential

Job Experience

• 1 year experience in banking

Education

• Bachelor’s Degree
• Computer literacy (Microsoft excel Competency compulsory)

Competencies required for this Role

• Adhering to principles and values
• Applying expertise and technology
• Analyzing
• Writing and reporting
• Planning and organizing
• Presenting and communicating information
• Achieving personal work goals and objectives

Expiry Date: Feb 07 2023