Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
We’re a team of software developers, engineers and technologists in Nairobi, where we build the tools for connectivity that we need ourselves. We’ve long asked ourselves why we use devices designed in Europe and the US, when we live in Africa, where they don’t fit our infrastructure needs - where electricity and internet connections are pro...
Key Responsibilities:
Project Management
Work collaboratively across BRCK to oversee all project delivery, from project kickoff through roll-out and wrap-up across all of BRCK’s product offerings.
Take ownership of projects being delivered efficiently, effectively, and on-time, supporting all teams involved in project delivery to achieve targets.
Advocate internally for clients, ensuring that client needs are being met.
Relationship management
Liaise with the clients and coordinate with internal teams to ensure that clients are kept up-to-date on project status.
Collaborate internally across 11 leadership teams to facilitate project rollouts and keep various teams informed of each other’s progress.
Escalate issues and risks to relevant team members in a timely manner to ensure prompt resolution and pro.ject continuity.
Communication
Create and maintain weekly project progress reporting that raise red flags/issues that may affect timelines and help all team members understand where projects stand.
Set and manage expectations through regular updates to clients and leadership teams.
Aide in the marketing and cross-sell the full range of BRCK products to expand brand reach.
Does this sound like you?
Critical thinker with a very high attention to detail
Excellent client-facing verbal and written communication skills
Collaborative, energetic, and enthusiastic
Solution-oriented
Project management experience & proficiency in Gantt charts
Key Responsibilities:
Building and maintaining relationships with Agents and key personnel within Partner companies.
Developing an Agent Relationship Management framework to grow a network of Moja Free Wifi Agents, and the personnel needed to manage those relationships as the company grows.
Helping Moja Free Wifi agents know about other Moja Related Opportunities.
Develop a plan with Agent Network managers to build relationships with and grow existing Agents.
Working closely with Deployment Managers, Account Managers and Sales Consultants to ensure Moja Free Wifi growth targets are met.
Conducting reviews to ensure Moja Free Wifi Agents are successful in the provision of Moja Free Wifi at their location.
Escalating and resolving areas of concern raised by Agents.
Carrying out Agent satisfaction surveys and reviews.
Monitoring Agent performance against service level agreements and flagging potential issues.
Liaising with internal departments to ensure Agent needs are responded to effectively.
Take an evidence-based approach to support solutions and decision-making process
A day in the Life
A chance to engage with Moja Agents providing real time proactive field and back-end support
Work closely with interdepartmental teams within BRCK (Operations, Product, Growth and Commercialization) and learn from leaders in their field
Collaborate within a hardworking and familial work environment
Creative work space
Does this sound like you?
Critical thinker
Problem solver
Experience in customer care or account management
Excellent verbal and written communication skills
Pro-actively take ownership of tasks/projects
Collaborative working style
Energetic and enthusiastic
Ready to roll up your sleeves and work hard in a fast-paced environment
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers