Job Opportunities at Ital Global Limited

Our Client is looking for an aggressive and ambitious Events Marketer to handle various marketing functions.

About the Client:

An established and busy 4 star hotel that offers high quality range of services  such as weddings, accommodation, group parties, an on-site restaurant and conference/ workshop facilities ideal for business travelers, organization and local community.

Qualifications and Requirements

• Diploma or Certificate in Sales and Marketing or related field
• At least 2 years’ experience in sales and marketing
• Knowledge of MS Office and marketing software is an added advantage

Competencies and Skills required:

• Excellent Sales ,Marketing and Negotiation skills
• Reporting and Presentation skills
• Must be flexible and adaptable
• Have ability to be proactive and take initiative
• Have tact and diplomacy and confidential
• Reliable and keen attention to details
• Honesty and integrity
• Ability to multi task and prioritizing skills daily workload
• Outstanding customer service skills and exceptional people skills
• Outstanding oral and written communication skills
• In-depth knowledge of the industry and its current events
• Excellent organization and time management

Key Responsibilities and Duties

• Actively conduct on ground activation within the locality of the hotel through collateral engagement, fliers/ leaflets distribution, advertising in malls, taking tabs of events within the area
• Actively and consistently monitor the various on-line booking engines for the purposes of ensuring visibility, right pricing and secure optimal number of guests to the hotel
• Build strong network with travel and tour companies so as to tap on to the travel circuits for international clientele
• Develop and maintain close relationships at executive level with prominent business corporate and other related organizations within the local markets so as to maximize conference packages available within the hotel
• Develop a road map to broaden options of organizations to engage in the hotel’s conference/ workshops facilities
• Meet and greet clients, both walk-in or by appointment clients who would like to see the various products, tour the hotel, showcasing the available options in terms of products offering
• Respond to client enquiries /complaints received on email, phone call, referrals, on-line marketing campaigns and walk-in clients
• In consultation with the Director,  represent the company at various exhibitions and trade shows and similarly to any professional bodies or organizations at all times portraying the highest possible standards of professionalism and company image
• To produce, forecast monthly and quarterly sales and marketing department business plans identifying key objectives to be achieved
• Any other duty assigned

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We are looking for a confident and self-motivated individual who is looking for a customer service & billing  opportunity.

Job Requirements

• Bachelor's Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
• Knowledge of customer service principles and practices.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital.
• Investigate and respond to all customer enquiries promptly,directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints.
• Welcoming, receiving, guiding and directing the patients around the hospital.
• Filling and processing of application forms.
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing.
• Make customers’ experiences better by ensuring customer satisfaction.
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance.
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires.
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members.
• Any other duties as assigned.

Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Officer-Hospital) as subject to careers@italgloballtd.com to reach us not later than 14th June 2023. Only the shortlisted candidates will be contacted.

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About the Client:

An established and busy 4 star hotel that offers high quality range of services  such as weddings, accommodation, group parties, an on-site restaurant and conference/ workshop facilities ideal for business travelers, organization and local community is looking for an Events Designer.

Qualifications and Requirements

• Diploma or Certificate in hospitality management, public relations, marketing, or a related field.
• At least 2 years’ experience as an events designer.

Competencies and Skills required:

• An eye for creatively using space
• Excellent team management skills
• Positive attitude and problem solving skills
• Reporting and Presentation skills
• Must be flexible and adaptable
• Ability to be proactive and take initiative
• Reliable and keen attention to details
• Honesty and integrity
• Ability to multi task and prioritizing skills
• Outstanding customer service skills and exceptional people skills
• Outstanding oral and written communication skills
• In-depth knowledge of the industry and its current events
• Excellent organization and time management

Key Responsibilities and Duties

• Liaise directly with customers and manage external vendor resources and relationships
• Ensure that all deliverables from creative agencies maintain the integrity of their creative look and feel
• Manage inventory levels and resolve issues among clients and internal departments
• Manage all aspects of an event from pre-planning, determining resource needs, pre-event marketing, and on-site coordination, to post-event follow up
• Make sure designs satisfy the client and corporate requirements, are within budget and are delivered within the deadline
• Order supplies needed for event and ensure items arrive in a timely fashion
• Conduct post-event data and strategic analysis to inform future events
• Plan and execute pre-event marketing
• Suggest ideas to management for improvement of event quality and services to clients
• Carry out market research to discover opportunities for event and/or sponsorship, and working to generate client interest
• Any other duty assigned