Job Opportunities at Majorel Kenya

Responsibilities

• Supporting with the management, coaching and personal development of new employees Supporting with effective networking and liaison across the organization
• Positively influencing the people agenda. Assisting with Internal Job Postings
• People Are Everything (PAE) Administration
• Carrying out first day induction for employees
• Supporting employee relation forums that provide an opportunity for employees to connect and bond with management and peers
• Assisting the HRBP in developing initiatives to encourage good attendance at work, employee well being and the employee recognition scheme
• Supporting the driving and maintenance of various processes to facilitate employee engagement, motivation, and communication
• Ensuring unbiased and complete investigation procedures, and compliance with the policy and process, and closure of issues reported
• Supporting the HRBP systems supporting with research into emerging employment legislation and best practice to support employee strategy delivery.
• Assist with the development and maintenance of the Wellness communication and company-wide updates
• Maintain all documentation received by employees related to the docket
• Assisting with Wellness Committee meetings and creating presentation materials as needed to support the initiatives of the Wellness and the Feel Good Program
• Attending, encouraging and planning events with guidance through the Feel Good Program Fulfilling the tasks deriving directly from his position without being directly ordered so. Supervising product design and other forms of internal/external marketing to maintain consistency in branding
• Creating media, from press releases to social media messages, that shape public opinion of the company and increase awareness of its brand

Requirements

• Degree in HR or any related field
• Ability to deliver training/awareness sessions
• Excellent communication and interpersonal skills
• 2-3 years’ work experience as a HR Assistant is desirable
• He/she must be highly motivated, well organized, detail-oriented, creative and innovative, and possess good time management and multitasking skills
• Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the employer
• Strong presentation & articulation skills
• Ability to influence and think creatively
• Robust business understanding
• Proactive, confident and motivated with a strong bias for action, a keen sense of urgency and ability to drive results
• Team player, high on execution and strategy 
• High on Integrity and ability to walk the talk
• Commitment to further training / continuous learning and development
• Live the company values being fair, forward-thinking, accountable, customer focused, open, transparent, proud and passionate, so that the highest standards of employee care and support can be achieved.

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Responsibilities

• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems

Requirements

• Minimum of 1 year experience in Customer Service
• Degree/Diploma in any related field
• C1 English and excellent grammar skills
• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
• Great people skills
• A sales-oriented approach
• Proactive personality and self-motivator
• Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Should be flexible to work in shifts both day and night

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Key Responsibilities:

Payroll Management/Processing

• Ensure the accuracy of employee payroll
• Working closely with internal and external partners to ensure employees’ salaries are paid on time
• Working closely with finance & payroll partners on payroll and redressal of payroll grievances
• In charge of pays lips and interpretation of monthly paycheck
• Oversee marking of employee attendance on real time
• Propose new developments on employee’s attendance from time to time
• Authorize and effect new changes in payroll e.g., corrections, HELB deductions, bank account changes request etc.
• Administer salary calculation and approval before changes are affected in payroll

Anniversary Appraisal

• Performing anniversary appraisal for agents and non-agents

In charge of addressing employee anniversary appraisal grievances from time to time

• Oversee the initiation of probation and assessment, P&C database maintenance and communication to confirmed staff

Employee Benefits

• Working closely with HRSS Assistant and stakeholders to ensure employees are enrolled to benefits such as medical, life, pension and WIBA on time
• In-charge of reviewing and addressing medical cover grievances as they come or reported to HR
• Oversee the validation and timely payment of premiums
• Oversee addition and deletion of members from employee benefits (medical, life, pension and WIBA)
• Work closely with Wellness team to manage/recommend employee health and safety programs

Policies and Guidelines within the HRSS Vertical

• Continue to develop and maintain high value processes and policies
• Continue to recommend and propose new changes and maintenance of HR Manual/employee handbook
• Timely re-evaluation of policies for efficiency and effectiveness
• Plan and set objectives for the HRSS team and track progress
• Offer professional advice to employees’ and managers queries regarding HR policies and resolve in a timely and professional manner
• Custodian of all Majorel Kenya HR policies

HR Projects

• Ensure consistent update and management of HR Management System
• End user and admin training to all new joiners on HR Management System and refresher on new changes
• Managing HRSS project plus other HR projects as assigned from time to time
• Ensure the relevant HR database is up to date and accurate
• Policy review, training, and interpretation and contract management
• Oversee the administration of HR-related documentation, such as contracts of employment, personal files, and monthly file audit
• Oversee the maintenance of employee files and run monthly audit to confirm consistency and accuracy from time to time
• Support the implementation of process wise movement and issuance of employee transfer/promotion letters

Leave Management and Reporting

• Oversee management of employee leave records, updating and reporting
• Monitor adherence to and compliance to Majorel Leave Policies and procedure

Personal Administration

• Ensuring the integrity and confidentiality of HR data
• Ensure and accuracy and stability of Staff Master Database
• Working closely with HRSS Assistants to collect new joiners’ data or new changes and update records from time to time
• Oversee the management and review of employee exit interview process
• Oversee BGV process and conduct final adjudication on suspicions

Other duties

• Offer coaching and career development to HRSS Assistants
• Plan and monitor HRSS assistance tasks from time to time

Job Requirements:

• A proven track record in General HR and managing a diverse human resources team
• Bachelor’s degree in human resources management, or a related field
• A minimum of 3-4 years of experience in a leadership role
• Overall experience of 8 years + in general HR

Experience using HR management software, data analytics, and creating and managing HR