Job Opportunities at Microsoft

We are looking for an experienced program manager with deep customer empathy, desire to learn and passion for problem solving. As companies embark on their digital transformations, they turn to Microsoft Identity division to give them secure, convenient, manageable, digital relationships with employees, customers and business partners. Tens of thousands of organizations, millions of users are successfully using Microsoft Identity services, such as Azure Active Directory, every month. Hundreds of thousands of developers are building powerful and secure applications that authenticate users with Microsoft identity platform or access high value data in the Microsoft cloud (such as Office 365 or Azure) with cloud APIs such as the Microsoft Graph.

In this role, you will imagine and drive new features that help customers better manage and enable new identity related scenarios for their organizations. Or you will design solutions for application developers to build applications critical to the business and valuable to end users.

There is a lot of cross-team collaboration and customer or partner connection in this role. You’ll need to be willing to create and maintain positive, productive relationships, including with remote teams, customers and partners distributed around the globe. There will be opportunities to experiment, use various sources of data, such as telemetry, to learn and apply a growth mindset. The most important skill for this role is the ability to connect with the target customer (depending on roles, this may include IT administrators, application developers, end users or other customer personas). You will learn a lot about the identity technologies and offerings, and about cloud security. The skills and experience you build in this role will be valuable for years to come as the world digitally transforms

Responsibilities

• Listen to customers to understand their needs - depending on the role, this may include IT administrators, application developers, or other personas
• Drive clarity on required work and partner with your feature team, user research, design, marketing and support to meet customer needs.
• Collaborate with partner teams across Microsoft to build coherent experiences for customers and developers
• Use data and analytics to discover insights into ways to improve or change the product
• Develop documentation, training, and other collateral to complete the customer experience and drive adoption.

Qualifications

• 5+ years of product management experience in the software industry
• BS Degree in a technical or engineering discipline
• Experience with understanding customer needs (IT, developer, end users) and problem solving with customer empathy
• Experience with security and identity is desired
• Experience with programming languages and platforms is important in roles focused on application platform for developers
• Collaboration, communication, partnering skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Digital Transformation Growth - Operates at the intersection of technology and business – creates a culture that accelerates growth & enables business transformation through technology, and digital technology engagements and partnerships with CxO’s/BDMs/Government Leaders. Leadership at Scale - Scales organizational capability, actively drives and operationalizes change to meet the dynamic needs of customers, partners, and ecosystem. Drives intentional talent management strategy. Systems Operator – Drives systemic and deep business insight to drive the ecosystem for both direct and at scale customers. Translates industry ‘know how’ to drive disruptive change. Ethical Leadership - Ensures Microsoft's standards of business conduct are embedded into and aligned to the Microsoft mission in all aspects of engagement with customers, partners, employees, governments, etc. Growth Performance Goals - Repeatedly delivers, sustains, and exceeds growth performance goals through execution of a balanced area growth plan that ensures both quarterly and annual accountability. Area Planning - Builds and executes on an area plan that maximizes the opportunity for both short- and long-term growth and profitability; a plan that balances resources across the area, specifically demonstrating how growth will be achieved (by subsidiary) and where improvements are required. Grow Customers – Drives growth with existing customers and creates strong new customer acquisition motions across all solution areas to ensure strong execution focus across all business levers and segments. Drive Compete and Market Share – Drives and creates a strong compete and market share growth focus that is aligned to desired compete culture of transparency, One Microsoft, speed & agility, readiness/learning and passion to win. Team Climate - Fosters a team climate that lives the Microsoft values of Respect, Integrity & Accountability and enables diverse and inclusive perspectives, establishes high standards of performance and a climate of mutual accountability. Diversity and Inclusion - Builds a plan to ensure that Microsoft leadership and employee base reflects the diversity of the surrounding communities and gives a voice to those with less privilege. Sponsors employee resource groups to advance the inclusion agenda in the Area.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  Model - Live our culture. Embody our values. Practice our leadership principles.
  Coach - Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn.
  Care - Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Growth and Transformational Leadership

Leverages internal resources and uses a data-driven approach to identify key growth levers. Identifies opportunities to accelerate growth, mobilizes the organization and partner ecosystem, and drives strong growth execution leveraging Microsoft's go-to-market (GTM) resources. Creates a culture that accelerates growth, drives customer success, and enables business transformation. Understands market and industry trends and provides insights to customers, partners, and organization to help enable growth drivers. Ensures growth beyond short-term revenue, focusing on fundamentals for future growth such as recruiting developers and applications, new customer acquisition, partner recruiting, country and area plans, education, and skilling or certifications. Engages with government officials and key policy influencers to build a supportive environment for growth and transformation.

Customer Value Creation

Provides advice and industry expertise to help the team connect Microsoft solutions, priorities, and strategies to customer business impact and priorities. Leverages their network and industry experience to connect customers with ideas, people, and resources to support new customer opportunities. Leverages existing customer relationships in other accounts to bridge knowledge gaps and promotes experience and value with Microsoft solutions with other customers. Uses digital tools and technology to conduct research and engage customers. Generates and promotes constructive engagement with customer executives to challenge thinking and develop deeper customer engagemen. Creates a strategy to take insights from relationships to influence decision-makers. Coaches team on business and market knowledge and on ways to collaborate internally to position Microsoft products, solutions, and services against competitors..

Delivering Business Results

Drives resource optimization of key investments with rigor in partnership with CFO to deliver right resources at the right time with right ROI. Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales). Manages and cultivates relationships with senior internal leaders (e.g., Directors, General Manager level, and higher). Acts as an advisor to senior leadership as a domain expert within the team and greater Microsoft, leveraging experience, organizational context, and market awareness to inform strategic business decisions. Drives and maintains a strong culture of compliance that exemplifies commitment to doing business with integrity and transparency in a way that develops trust with our customers, partners, and suppliers. Remains accountable for successful cross-organization execution for plans. Drives the actual plan, lands overall strategy, drives alignment to that strategy, and helps execute the plan. Holds team and self-accountable to deliver core business measurements including pipeline, forecast, revenue, scorecard, profit and loss, and blueprint. Executes balanced area growth plans across segments and channels, ensuring quarterly and annual accountability for growth and business results.
Business and Sale Operations Leadership

Cultivates Business and Sales Operations capability to credibly lead governance for the Area/Subsidiary to drive a balance in short term results with longer term market momentum, including driving focus on winning new customers to compete effectively. Communicates and socializes business and sales growth opportunities throughout the planning process, and provides detailed recommendations for improvement to key senior stakeholders across the area/subsidiary. Leads a team to identify opportunities to drive new digitalization solutions based on customer strategies, and discusses customer needs and solutions based on customer insights. Develops effective leadership to teams to deliver sales insight and revenue. Utilizes Microsoft organizational knowledge to interpret internal/external business challenges and recommends best practices to improve products and services. Drives an agenda of innovation, thought leadership, and execution to realize results. Maximizes the efficiency and productivity of internal operations including business rhythms, creating clear roles and responsibilities, readiness, application of internal tools and Microsoft Power BI usage, alignment with blueprint, account planning, and all Fast Start activities.

Culture and Leadership at Scale

Drives initiatives and capabilities needed to drive success within scope of accountability and work to develop/mentor/coach talent internally or develop plans to attract needed talent to Microsoft. Champions diversity and inclusion (D&I) plan, inclusion throughout talent process, and diversity recruiting strategy. Drives change and cultural transformation within the area of accountability as a coach, mentor, or program leader. Serves as Microsoft advocate to connect with government, customer, and partner. Acts as systems thinker with deep business insight and know-how of levers to use across the business to drive the ecosystem for both direct and at scale customers. Inspires managers and individuals in the organization and fosters a culture of customer-centricity, accountability, collaboration, and achieving big bold goals. Leads and drives as a role model the external agenda of all Specialist sellers to build and influence the market. Defines expectations and sets strategies with other teams and organizations to determine the health of the co-selling process within the region and address partner capacity and capability needs. Represents the company externally with local partners, influencers, and national leaders in supporting the company’s strategy. Ensures co-located employees develop a sense of belonging through internal events and communications. Supports local business performance by removing blockers related to local ecosystem and sharing market intelligence.

Other

Represent the Microsoft Culture

Qualifications

Required/Minimum Qualifications

• Bachelor's OR Master's Degree in Economics, Science, Engineering, Accounting, Finance, Business, or related field
• 12+ years related experience, including senior sales leadership roles, managing high performance sales and technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizationsOR equivalent experience.
• 6+ years experience leading large sales and technical specialist organizations, selling and delivering complex solutions to enterprise customers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Microsoft's digital assets and capabilities to serve the young continent's transformation needs. With that in mind was the establishment of new team; the Africa Transformation Office (ATO), which will be established and chartered with the following:   

• Build strategic, unconventional partnerships with key governments, institutions, and enterprises to enable and accelerate digital economy across the African continent.
• Develop digital marketing engines to enable and accelerate Startups and SMBs. 
• Plan and land infrastructure enablers and game changers in the continent. 
• Enable Africa as a Foreign Direct Investment destination supported by expanding our technologies for MNCs across key industries. 
• Manage the 4Afrika initiative and further integrate it to key company programs and engines to amplify its impact. 
• Foster digital skilling and job creation to maximize the economic opportunity for the African youth and workforce. 

Role Summary 

This role will report into the ATO SME and Startup Lead and can be based out of Egypt, Kenya, Morocco, Nigeria or South Africa.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated team that will help Microsoft customers successfully realize their business outcomes. 

Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. 

We are looking for a highly motivated and passionate Technical Program Manager to join the ATO. This position is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove technical obstacles and adoption challenges. 

As part of this role, you will be responsible for technical engagements, working with the most challenging and exciting projects within Africa Startups and independent software vendors (ISVs) base. You will also be responsible for engagements with Small Medium Enterprises (SMEs) – a key focus segment for the ATO team lead. You will work with select entities to lead deep technical architecture discussions with senior executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within African Startups and ISVs. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms.

Responsibilities

• Capture share of the African market in the Startups and ISVs ecosystem, by Articulating the value position of partnership with Microsoft in Africa both on Technical and business areas, and Establish relationship with key stakeholders of the Startups ecosystem (Government, VCs, Incubation Centers). This scope will also cover SMEs being targeted through the ATO SME strategy.
• Understand Startups and ISVs' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application development.
• Run Architectural Design Sessions to build plans for implementing solution –governing design in line with Startups and ISVs business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
• Develop deep relationships with key Startups’ decision makers, driving long-term technology strategy adoption within their companies to enable them to be advocates for Azure cloud. Create & articulate compelling value propositions around Azure services to increase adoption.
• Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
• Trouble shoot technical issues to prove value of implementation of Azure technologies
• Assess the Startups' and ISVs’ knowledge of Azure platform and overall cloud readiness to support them through a structured learning plan and ensure its delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the SME, Startups and ISVs technical community
• Build and grow Startups and ISVs developer communities by driving activities including Developer Events, Open-Hacks and Workshops.
• Envision the important interdependencies of 3rd party solutions, services and equipment, as well as Partner-to-Partner (P2P) motions for better together strategies among different startups and partner types.
• Advise on Go to Market plans for SME & startups to scale their business across Africa, whilst helping in Developing case studies.
• Acts as the "virtual Chief Technology Officer (CTO)/Chief Digital Officer (CDO)" or "go-to" person in established, long-term relationships with technical decision makers (TDMs) and/or business decision makers (BDM) at the C-level (to the extent that the startup/select SMEs will call for consultation without being prompted) and advises on solutions and positions Microsoft offerings.

Qualifications

• Professional Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications 
• 5+ years as a credible Technical Advisor to Partners, Startups C-Suite technical and practice management executives sharing a compelling technical vision leading to Partners committing to building new practices based on Microsoft’s technologies.
• Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solution/projects.  
• Problem Solving. Ability to solve Startups and ISVs technical problems through cloud technologies  
• Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.
• Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of startups and ISVs projects.
• Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Administrators and Developers)  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.