Job Opportunities at Sun King (Formerly Greenlight Planet)

What you would be expected to do

• Deliver classroom and field-based training to staff and agents in the assigned region.
• Keep track of set KPIs and achieve training targets as required
• Design and deliver training assessments with the guidance of the Training Manager
• Support the Training Manager in identifying staff training needs.
• Ensure 100% adoption and usage of technology-based work tools by all field staff
• Drive consistent & accelerated learning performance through data tools
• Share timely communication of policies, training updates & changes to assigned region
• Collect and share feedback on the implementation new tools, products, and processes
• Run the administration of knowledge-based platforms
• Drive  agent engagement & lesson completion via the learning management system
• Facilitate and ensure effective delivery of  90-day induction and mentorship for field-based staff in the assigned region
• Support the development and improvement of training materials and concepts

You might be a strong candidate if you

• Have a Bachelors degree in Business Administration or any related field with at least 2 years of experience in training and coaching; preferably in the areas of sales, customer services or marketing.
• Are knowledgeable about Learning Management Systems
• Can conceptualize and develop a conducive learning environment
• Potray diligence, accuracy, reliability and high level of commitment
• Are profiiciently skilled  in Microsoft office and other visualization tools
• Possess excellent interpersonal ,communication, analytical and problem-solving skills
• Have good planning and organising ability, are self driven and able to work under minimal supervision with the flexibility to travel frequently to remote areas
•  Are passionate about working with rural, off-grid consumers and resolving their issues

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About the role

• We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Regional Collections Manager. The Employee will be responsible for leading the efforts and processes related to the collection of our PAYG products in the field. They will also be responsible for giving advice and suggestions on improving customer payments and satisfaction while ensuring that the company's offer matches end-users expectations.

What you would be expected to do

• Analyzing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, or any other business-related fields.
• Have at least 2 years of work experience in a similar position with field experience and collaborating with rural customers' settlements.
• Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
• Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
• Have good analytical, communication & people skills.
• Possess excellent people skills.
• Have clear and straight-to-the-point communication skills with fluency in English.
• Possess apparent thinking/problem-solving ability.
• Are enthusiastic about collaborating with rural customers & resolve customers' issues.
• Are excellent and diligent.
• Have excellent issue-tracking and resolution skills.
• Ability to manage multiple tasks at the same time diligently and accurately.
• Can work with multiple sales teams and cross-functional teams seamlessly.