Job Vacancies at Co-operative Bank of Kenya

Head of Operations (Ref: HO/11/23)

Reporting to the CEO the Head of Operations will Step into the shoes of the CEO as their deputy, spearheading the operations across diverse departments including FOSA, Marketing & Business Development, Loan Processing, Human Resource & Administration. This role is a blend of strategy and action, demanding the effective implementation of operational policies and controls.

Engagement Terms: Three-year contract, with renewal possibilities shining bright based on your stellar performance.

Key Adventures and Responsibilities:

• Leadership and Policy Alchemy:
• Act as the CEO’s right hand, particularly when they are away, handling delegated societal operations with finesse.
• Commandeer Marketing, Customer Service, Loan Processing, and HR & Administration units.
• Partner with the CEO in crafting and deploying SACCO strategies.
• Champion the efficient execution of policies, procedures, and guidelines.
• Innovate effective marketing strategies to elevate Society’s products and services.
• Ensure the smooth sailing of credit policies and procedures.
• Business Development and Customer Odyssey:
• Elevate corporate image and brand visibility.
• Lead the charge in product development and service enhancement.
• Identify and seize lucrative market opportunities.
• Human Resources, Administration, and People Mastery:
• Orchestrate human resource strategies, from planning to discipline.
• Cultivate a thriving work environment through training and development.
• Risk Management and Compliance Vigilance:
• Uphold strict adherence to legal, regulatory, and institutional frameworks.

Knowledge, Skills, and Experience:

• Academic: Bachelor’s Degree in Business Administration or a kindred field.
• Professional: CPA-K/ACCA/ACA/CFA, ideally a luminous member of a relevant professional body.

Experience: At least 8 years, with a minimum of 5 years in a commanding management role.

Skills & Competencies:

• Market knowledge, leadership, ERP expertise, and an abundance of technical and behavioral skills.

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Head of ICT (Ref: HICT/11/23)

Reporting to the CEO, the Head of ICT will lead the ICT realm with strategic and operational mastery, ensuring the Society’s technological needs are met with cost-effective, reliable, and customer-focused solutions.

Engagement Terms: Three-year contract, renewable based on your trailblazing performance.

Key Adventures and Responsibilities:

• Develop an ICT vision and strategy.
• Manage SACCO’s ICT infrastructure.
• Ensure efficient and reliable operation of technology, systems, and telecommunication services.

Knowledge, Skills, and Experience:

• Academic: Bachelor’s degree in Computer Science or related ICT fields.
• Professional: ICT certifications (CISM, CISA, or similar) and active membership in a professional body.

Experience: Minimum 8 years, with 5 in a leadership role.

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FOSA Manager (Ref: FOM/11/23)

Reporting to the CEO, the FOSA manager will oversee all FOSA business management and operations, ensuring customer delight and regulatory compliance.

Engagement Terms: Three-year contract, with renewal possibilities based on your outstanding performance.

Key Adventures and Responsibilities:

• Manage the FOSA department efficiently and effectively.
• Lead the development and implementation of FOSA management and marketing strategies.
• Ensure compliance with statutory and regulatory requirements.

Knowledge, Skills, and Experience:

• Academic: Bachelor’s degree in a business-centric field.
• Professional: CPA-K/ACCA/ACA/CFA, in good standing with a relevant professional body.

Experience: At least 5 years in a similar role.