Job Vacancies at ICEA Lion Group

Job Description​

The job holder will be responsible for the Design, Implementation and Administration of ICEA LION Group’s Enterprise Database (DB) Systems. This encompasses performance tuning, capacity planning, continuity management, and second-line support for databases utilized in Enterprise Resource Planning Systems, Core Business Systems, Business Analytics Systems, Customer Relationship Systems, and other supporting application databases within the Group

Roles for the Database Administrator

• Design, administer, and support databases across development, test, and production environments, both on-premises and in cloud environments
• Collaborate with Infrastructure and other Technology teams on hardware requirements and support needs
• Ensure database security, integrity, and compliance with established standards
• Implement backup and recovery strategies for business databases
• Conduct regular reviews to ensure compliance with established standards, policies, configuration guidelines, and procedures
• Develop and maintain documentation for database architecture, security, configuration, and operations for all systems
• Perform capacity planning and optimize database performance.
• Design Business Continuity Planning (BCP) and High Availability solutions for databases.
• Manage database projects in collaboration with Applications, Software, and IT security teams
• Monitor and enhance database system performance in alignment with Service Level Agreements

Database Administrator Requirements

• Bachelor’s degree in IT or a related field.
• Three (3) years of experience managing relational and non-relational databases.
• Proficient in physical database design.
• Experience in Microsoft SQL Server Systems and MySQL Administration.
• Understanding of data reporting and visualization, e.g., dashboards.
• Experience linking disconnected data sets to meet business requirements.
• Strong analytical skills, especially in data consolidation from diverse data sets.
• Proven experience in data warehouse management & ETL (Extract, Transform, Load) processes.
• Relevant database certifications on MS-SQL.
• Familiarity with other databases systems such as PostgreSQL, Cloud SQL, NoSQL, and other common and emerging open-source database technologies.
• Working knowledge of Windows Server and Linux Operating Systems and Database licensing models.
• Good communication skills (oral & written)

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Job Overview

The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION’s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company’s goals. This includes crafting press releases, managing internal communications, coordinating public relations efforts, and fostering positive relationships with media outlets.

Key Responsibilities:

Corporate and Internal Communications

• Craft and disseminate internal communications fostering a collaborative work culture.
• Craft captivating digital and internal content in line with the communications calendar.
• Manage crisis communications, ensuring timely and accurate information in collaboration with the Group Head, Marketing and Communications.
• Implement feedback mechanisms to continuously improve internal communication processes.
• Craft thought leadership, ESG, and engaging content for digital and internal consumption in collaboration with Group Head, Marketing, and Communications
• Lead initiatives to celebrate team achievements, enhancing employee morale in collaboration with the HR department
• Plan and deploy the corporate communications/public relations/media engagement initiatives
• Draft press releases and internal communication material for various initiatives and events in collaboration with the Group Head, Marketing and Communications
• Coordinate media and event invitations and subsequent coverage with key media partners to maintain brand position and reputation
• Foster positive relationships with media outlets
• Coordinate with internal stakeholders on events and initiatives to ensure brand image and presence is properly managed

Planning & Resource Coordination

• Coordinate resources efficiently to meet project timelines and deliverables.
• Conduct regular resource assessments to optimize allocation across communication projects
• Coordinate initiatives and budgets to deliver on ICEA LION Group’s business strategic objectives
• Manage the corporate communications expenditure to ensure the attainment of objectives as per the approved budget
• Implement project management tools to enhance coordination and streamline workflows.
• Collaborate with cross-functional teams to align communication plans with business priorities.

Brand & Reputation Management

• Proactively identify potential risks to the company's reputation and develop mitigation strategies.
• Conduct regular ICEA LION brand audits to assess public perception and adjust communication strategies accordingly.
• Engage in stakeholder management to strengthen relationships and build positive brand associations.
• Monitor industry trends and competitor communications to stay ahead of potential reputation challenges.
• Economically manage and build affinity and desired reputation for the ICEA LION brand across all customer touchpoints
• Coordinate our Corporate Social Investment initiatives as per strategy
• Collaborate with various businesses within the group to identify unique brand, product, and service engagement and visibility opportunities based on the internal and external consumers’ needs
• Partner with the customer experience teams to deliver on key initiatives
• Promote brand consistency internally and externally across East Africa
• Manage events and engagements to corporate standard

Group Business Support

• Collaborate with business units to identify and leverage unique communication opportunities.
• Conduct regular assessments of industry-specific communication trends and apply insights.
• Provide targeted support for thought leadership content creation in each business domain.
• Facilitate cross-business collaboration to share best practices and enhance overall communication effectiveness.

Requirements

• A Bachelor’s Degree in Marketing/Communications or related field and over 4 years of experience in a similar role in corporate communications/Public relations, preferably in a service-oriented industry
• Strong writing, interpersonal, and strategic skills are essential for success in this role
• Digital/Online/Social Media strategy and implementation knowledge.
• Knowledge of public/media relations and corporate communications best practices
• Ability to draft and coordinate the production of corporate literature and presentations, company publications, press releases, and other public communication in electronic and hard copy format
• People skills with the ability to interface with people at all levels from junior staff to executive management, as well as other stakeholders including the media and other business partners
• Ability to interpret and influence design and advertising work to deliver the spirit and feel of the brand
• Adept at using Microsoft Office product suites as well as the Internet and intranet environments
• Problem-solving skills and ability to handle multiple tasks
• Team player
• Self-starter, organized, and with high integrity
• High level of energy and ability to travel on short notice; ability to work under pressure and under challenging circumstances
• Capable of working with minimum supervision, able to manage time and meet tight deadlines.