Jobs at Accor

Job Description

• To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and  code of practice/ethics.
• To liaise with the police, service providers and internal concerned departments to ensure that appropriate use of the system.
• To include all evidential records and witness statements to a standard acceptable to the rules of evidence
• To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
• To report equipment failure to the security supervisor to maximize operation of the system.
• To maintain a secure system for providing data in accordance with the regulations and to ensure the security of the control room and equipment is maintained at all times.
• To maintain the provision of information required by the Manager and to assist the monitoring of the CCTV system in accordance with local regulations and the continuity and admissibility of evidential material.
• To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
• Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively
• Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the hotel
• Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult situations.
• Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
• Attend meetings and in-service training conducted by the Department.
• The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.

Qualifications

• Bachelors degree in Criminology or related field.
• Minimum 2 years’ experience in a similar capacity in a 5 star hotel.
• Knowledge of operation of the CCTV system.
• Alert and detail oriented.

go to method of application »

Job Description

• Ensure to manage daily operations related to IT
• Installing and configuring computer systems
• Diagnosing hardware and software faults
• Troubleshooting connectivity problems
• Assigning rights and access to systems
• To provide a high level of operational stability for property based technology.
• Resolves complex problems in consultation with other senior IT resources
• Provides training/guidance to less experienced staff.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of ALL recovery system (tape backup and virus protection)
• Provide escalated support to Technology Services staff.

Qualifications

• Bachelors degree in Information Technology or related field
• Proven experience as an IT Coordinator or in a similar role
• Knowledge of Windows Operating System
• Competency using a variety of computer software
• Strong interpersonal and problem solving abilities

go to method of application »

Job Description

As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
• Maintain strong working relationships and communicate with all departments.
• As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
• Maintain strong working relationships and communicate with all departments.

Qualifications

• Diploma in Front Office Operations or related field.
• Minimum 1 year experience in a similar position in a 4/5* star
• Service focused personality is essential
• Prior experience working with Opera 
• Strong interpersonal and problem-solving abilities and the ability to lead by example

go to method of application »

Job Description

The Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining the brand standards;

Duties will include but are not limited to;

• Responsibility and accountability for the efficient operation of the Hotel overnight.
• Cross check and balance work completed during the day for all outlets on shift.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Effectively handle guest complaints.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
• Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
• Maintain responsibility for the overall auditing and administration function of the night team.
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
• Ensure the hotel is operating efficiently and according to hotel policy.

Qualifications

• Diploma in Front Office operations or related field.
• Minimum 2 years previous experience within similar role.
• Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
• Good knowledge of Front Office operation, including Opera system.
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Exceptional attention to detail

go to method of application »

Job Description

• Supervises, coordinates and participates in the activities in dishwashing, ports and pans washing, silver polishing, kitchen cleaning, garbage and bottle disposal and equipment storage.
• Prepare operating equipment provision budget for glass, silver and chinaware.
• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes
• Maintain contracts with vendors and supplier such as Garbage Disposal, Chemical Suppliers, Exterminator, Night Cleaning Contracts if applicable, and arranges special cleaning schedule when applicable
• Trains employees in proper handling of machinery and equipment, tableware kitchen utensils, chemicals, etc.
• Coordinates with other Food & Beverage sections regarding needed supplies, preparation and service.
• Inspects performance of the team, condition of machinery and equipment and cleanliness and orderliness of work areas.
• Plans and schedules work of the section taking into consideration such things as work loads and events orders.
• Schedules preventive maintenance work and coordinates with engineering.
• Initiates requisitions, work and maintenance orders, maintenance and sanitation reports.
• Conducts inventory of tableware, kitchenware; and utensils and in coordination with cost control; prepares report.
• Performs duties as may be assigned.
• Submit a Monthly Report to the Executive Chef pertaining to the status of the Stewarding Department

Qualifications

• Diploma in Hotel Management
• Minimum 3 years experience in a similar capacity
• Passionate about maintaining a clean and safe working environment
• Great attention to details, administration and knowledge of HACCP, hygiene and safety procedures
• Organized and a great team player