Jobs at I&M Bank

PURPOSE:

Responsible for developing and implementing Shared Services strategies, policies and procedures that promote efficient and effective performance, risk and control environment for the shared support functions. This role is also responsible for managing the HR, Finance and Credit Analysis Shared Service Functions, while ensuring compliance to agreed Service Level Agreements and the respective regulatory guidelines and requirements.
To apply insights and understanding to the financial performance of the Shared Service Centre as distinct function from host country, securing separate budget and controlling performance against set targets.
Monitor SSC project costs and tracking for the group and give insights to the strategic and day to day decision making process while ensuring the Group Financial control and Accounting policies are adhered to.
 
The role holder shall work closely with cross-functional teams to ensure the group Shared Services Policy, Procedures and measures are grounded and implemented across all functions in the center.

PRIMARY RESPONSIBILITIES:

• Managing and overseeing the Shared Services Support Functions, namely Human Resources, Finance, Credit Analysis for the group by providing strategic direction.
• Monitoring and tracking the SSC performance, budgets, risk issues and implementation of other business critical issues/initiatives using MIS and data provided by functional and business support.
• Building and developing strong, sustainable relationships with all relevant stakeholders, influencing key decision made, facilitating and implementing change.
• Individually or through participation in relevant committees, influence relevant internal/ External stakeholders on function/ industry specific issues.
• Improve awareness and the understanding of functions management issued by the Shared Services Support functions
• Initiate and co-ordinate the formulation of the annual operating plans and budget and monitor progress towards their achievement, drawing attention to important trends, and opportunities to reduce cost, enhance controls and minimize risk.
• Prepare financial statements and returns for the SSC in accordance with statutory, regulatory and other requirements, and in accordance with group standards, procedures and schedules.
• Monitor operational and capital expenditure programs to ensure adherence to budgeted limits.
• Support Head SSC in interpreting, communicating and meeting local regulatory requirements
• Manage SSCs relationship with External Auditors on functions management including negotiation of the scope of the Audit, general liaison, the clearance of Audit work and responding to and following up management letters
• Agree on the recharge Methodology with the respective Country CFOs and Group
• Prepare monthly recharge statements for SSC operating costs/projects, forward to respective countries and follow through to ensure recovery.
• Provide insights and advice to respective Country COOs (Chief Operating Officers) on forecasts, risk and opportunities over the evolving shape of Shared Service Centre cost challenges.
• Share knowledge and experience with colleagues to help create and develop a pool of high performers
• Actively drive change as a change champion within the SSC towards changing colleague’s mindset for the better.
• Embed a high-performance culture and ensure a robust approach is taken to deliver high quality output.
• Monitor workloads and managing capacity within the team to achieve optimal deployment of resources.
• Coordinate, drive and direct effective compliance and operational risk management at the Unit level.
• Ensure adherence to controls within the Unit and meet all regulatory and internal requirements.
• To ensure Operational Risk policies and procedures and the Risk Management Framework are effectively embedded and communicated.
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and

PERSON SPECIFICATIONS

Academic Qualifications and Professional Qualifications

• Bachelor’s Degree in a Business-related field from a recognized university.
• Professional Accountant or MBA or HR professional qualifications with relevant experience at Senior levels in areas of Cost management in Finance, HR or Business Performance especially in a financial institution will be an added advantage.

Experience

• At least 15 years’ relevant experience in Senior Management roles.
• Broad understanding of banking practice.
• Superior knowledge and experience in utilization of digitization and agile practices in modern business.
• Good communication, interpersonal and leadership skills.
• Superior level of judgement is required to assess the impact of proposed business activities on performance: to identify trends early, to effect remedial action and to update management in order to take advantage of the changing business environment.
• High process orientation, good analytical skills and drilled into details & form conclusion.

Skills and Attributes

• Familiarity with fundamental ICT concepts, infrastructure & Shared Services technologies
• Thorough knowledge of Banking operations
• Experience in Business Continuity Planning and Disaster recovery
• Project Management Skills
• Risk Management skills
• Proactive and Self-driven
• Team-Player
• Excellent communication and organizational skills.
• Ability to work in an agile environment

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PURPOSE:

Responsible for the effective development, design and governance of the Group Shared Services processes to ensure effective service delivery at the center as well as eliminate non-standard deviations.

The role holder shall work closely with cross-functional teams to ensure the group Shared Services Policy, Procedures and measures are grounded and implemented across all functions in the center.

PRIMARY RESPONSIBILITIES:

• To examine the current systems and processes, propose changes and amendments to continuously ensure that the bank’s processes are efficient and minimize cost
• Supporting the managers in delivering quality customer service through provision of the right processes and tools support.
• Assist in embedding continuous productivity and cost efficiencies
• Drive and support digitization and innovation initiatives within the team
• Facilitate coherent internal communication and knowledge sharing to promote best practice and embed a culture of learning across all teams.
• Actively engage in the design of processes, system formulation to ensure solution design will work and meet policy and procedure standards.
• Review system business rules and ensure that the system output meets corresponding process controls
• Design Framework processes aligned to the process universe
• Identify country deviations from the Group requirements and liaise to obtain Process Owner dispensation/approvals.
• Carry walkthroughs and on the Ground training to socialize the process with all relevant stakeholders
• Obtain and document review feedback and approvals
• Roll out the process and communicate to stakeholders on the effective implementation dates.
• To identify and report process weakness as highlighted by metrics
• Work with heads of units to proactively address thematic risk issues and to prevent significant operational issues whenever they arise.
• Support the Head of Function in reviews and remedial actions where significant issues have been identified.
• Support the implementation of new policies and procedures

PERSON SPECIFICATIONS

Academic Qualifications and Professional Qualifications

• Bachelor’s Degree in a Business-related field or Information Technology from a recognized university.
• Knowledge and certification in Business Processes Management.
• Certification and experience in Monitoring and Evaluation and Project Management
• Lean Six Sigma and/or Human Centered Design Certification would be an added advantage.

Experience

• At least 5 years’ relevant experience.
• Established experience in using Lean six sigma tools
• Project Management skills and familiar with Agile principles.
• Strong collaboration and facilitation skills within cross functional teams.
• Good understanding of Operational Risk Management.
• Adequate experience in general management and stakeholder management.
• Ability to work and deliver on the assigned tasks/scope autonomously

Skills and Attributes

• Familiarity with fundamental IT concepts, infrastructure & data center technologies
• Thorough knowledge of Banking operations
• Experience in Business Continuity Planning and Disaster recovery
• Project Management Skills
• Risk Management skills
• Proactive and Self-driven
• Team-Player
• Excellent communication and organizational skills.
• Ability to work in an agile environment