Jobs at Jubilee Insurance

Job Ref. No: JHIL128

Role Purpose

The primary purpose of the Case Manager, Active Case Management is to monitor and manage the utilization of medical services to ensure appropriate and cost-effective care while maintaining quality standards; Conduct clinical reviews of cases, assess treatment efficacy, ensure adherence to best practices, and recommend adjustments when needed.

Key Responsibilities
Strategy

• Execute robust case management strategies aligned with the organization's mission and objectives.
• Identify opportunities for innovative interventions, process enhancements, and costeffective healthcare solutions.
• Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making.
• Monitor, analyse, and report on case management outcomes to drive continuous improvement

Operational

• Advocate on behalf of policyholders to ensure they receive necessary and appropriate healthcare services.
• Address any barriers to care, such as communication issues or insurance-related concerns.
• Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers.
• Monitor the quality of healthcare services provided to policyholders.
• Identify opportunities for improvement and work with healthcare providers to enhance care quality.
• Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage.
• Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.

Regulatory Compliance

• Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Case Management function.
• Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management.
• Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.

Leadership & Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Compliance

• Legal Adherence: Stay well-informed about relevant laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and Insurance law. Ensure compliance with these legal requirements in all operational aspects.
• Policy Alignment: Understand and adhere to internal company policies, processes, and procedures. Report any instances of non-compliance promptly to management and the designated compliance officer.
• Risk Mitigation: Take proactive measures to identify and mitigate compliance risks within your role and department. Participate actively in training programs and awareness sessions to stay updated on compliance requirements and best practices.

Key Skills and Competencies

• Exceptional leadership and team management skills.
• Strong analytical and critical-thinking abilities.
• Effective communication and interpersonal skills.
• Strategic vision and decision-making prowess.
• Thorough understanding of healthcare regulations and insurance practices.
• Clinical knowledge and medical expertise.

 Educational Background

• Bachelor's degree in nursing or clinical medicine, or a related field.
• Relevant certifications in case management, healthcare management, or clinical specialties.

Relevant Experience

•  Two (2) years relevant working experience

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Job Ref. No: JHIL129

Role Purpose

Responsible for assessing and evaluating the medical and clinical risks associated with insurance policies. This role involves analyzing medical records, assessing the health status of individuals or groups, and making underwriting decisions based on medical evidence.

Key Responsibilities
Operational

• Medical Underwriting: Assess and evaluate medical records, diagnostic reports, and other medical information to determine the insurability of individuals or groups.
• Risk Assessment: Analyze the health status, medical history, and pre-existing conditions of applicants to determine the level of risk associated with insuring them.
• Identify high-risk policyholders through underwriting and claims data analysis and translate risks into policy terms, guided by actuarial pricing.
• Provide clinical leadership and support in underwriting.

 Corporate Governance

• Compliance: Ensure compliance with underwriting guidelines, company policies, and regulatory requirements related to medical underwriting, maintaining high standards of ethical and legal conduct.
• Data Privacy and Confidentiality: Handle sensitive medical information in a secure and confidential manner, adhering to data protection and privacy regulations.

 Leadership & Culture

• Collaboration: Collaborate with medical professionals, underwriters, and other stakeholders to gather relevant medical information and make informed underwriting decisions.
• Continuous Learning: Stay updated with advancements in medical treatments, procedures, and emerging health risks to enhance underwriting knowledge and expertise.
• Laws, Regulations, Company Policies: Stay informed about applicable laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, as well as Data Protection laws; Ensure that your actions and activities align with these legal requirements;
• Understand and adhere to internal company policies, processes, and procedures; Promptly report any instances of non-compliance to management and the designated compliance officer; Take proactive measures to mitigate compliance risks within your role and department; Participate in training programs and awareness sessions organized by the company to enhance your understanding of compliance requirements.

Key Skills and Competencies

• Attention to Detail: Thoroughly review and assess medical records, diagnostic reports, and other medical information to accurately evaluate risks and make underwriting decisions.
• Communication: Excellent communication skills to effectively convey underwriting decisions, policy terms, and conditions to stakeholders, including medical professionals and clients.
• Critical Thinking: Apply critical thinking skills to assess medical risks, evaluate options, and determine appropriate underwriting actions for insurance policies.
• Ethical Conduct: Adhere to ethical standards in handling sensitive medical information, ensuring privacy, confidentiality, and compliance with regulatory requirements.

Academic Qualifications

• Bachelor’s Degree or Diploma in a Health Care related field.
• Insurance Professional qualification

Relevant Experience

• Three (3) years relevant working experience

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Job Ref. No. JLIL 249

Role Purpose

The Senior Manager RPA is responsible for leading the company efforts in Robotic Process Automation. He/She will define, implement and manage strategies for a successful RPA delivery, working closely with the business units to develop and understand their business processes and deliver business automated solutions.

Main Responsibilities
Strategy:

• Define and implement the RPA strategy aligned with the organization's digital transformation goals.
• Create a long-term automation roadmap to prioritize key areas for process automation, focusing on high-impact business functions and efficiency gains.
• Collaborate with stakeholders across departments to identify opportunities for automation and ensure buy-in for RPA solutions
• Lead efforts to explore and integrate emerging technologies (e.g., artificial intelligence, machine learning) with RPA to enhance the organization's digital capabilities.
• Provide strategic insights on the role of automation in business process reengineering and operational efficiency.
• Design conceptual architecture and technical solutions and lead efforts to develop and implement client-approved solution.

Operational:

• Develops and configures automation processes as per the technical design document (TDD) to meet the defined requirements.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification
• Lead and review your team’s work across all phases (plan, analyze, design, build and test)
• Direct efforts to define technical, operational and user requirements.

Corporate Governance (Regulatory & Compliance):

• Establish governance frameworks to ensure the effective and ethical use of RPA across the organization.
• Ensure compliance with regulatory requirements and maintain high standards of data privacy and security within RPA implementations.
• Develop risk management strategies related to automation, ensuring that RPA initiatives comply with legal, regulatory, and security requirements

Leadership & Culture:

• Provide leadership and mentorship to the RPA development team, guiding them across all phases of RPA implementation, including planning, analysis, design, development, and testing.
• Encourage continuous learning and professional development within the team, including completion of relevant RPA certifications.
• Lead efforts to integrate automation with existing business systems to drive overall efficiency and competitiveness.
• Act as a cultural leader, driving the adoption of RPA practices across the organization.

Key Competencies

• Robotics Process Automation (RPA) experience (strategy, deployment, maintenance production support).
• Possess Change Management leadership skills.
• Customer service and cross-functional interpersonal skills.
• Ability to collaborate, influence and gain commitment from multiple stakeholders.
• Strong facilitation and executive communication (written & verbal).
• Background in Project Management and Process optimization (LEAN, Six Sigma)

Qualifications

• Bachelor’s in Computer Science, Business or other relevant field.
• Relevant RPA certifications are highly desirable (e.g., UiPath, Blue Prism, Automation Anywhere).

Relevant Experience

• Must have 4-6 years’ supervisory\Lead experience with a minimum of 1-2 years in RPA.
• Strong working knowledge in the usage and functionality of the RPA software preferably Blue Prism (Minimum 2- 3 years)
   

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Job Ref. No. JLIL 248

Role Purpose

The role holder will work cross-functionally with business operations, business analysts and other stakeholders to create and optimize workflow processes. He/She will also lead initiatives related to designing and managing workflow automation projects, testing and bug fixing. The ideal candidate should demonstrate knowledge of modern RPA technologies such robotics and intelligent workflows.

Main Responsibilities
Strategy:

• Support the strategy, design, development, and deployment of RPA technology-enabled solutions to meet customer and company practice needs.
• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, Project Managers to support the RPA architecture planning, development, and implementation effort through the delivery of quality and timely projects.
• Lead efforts to explore and integrate emerging technologies (e.g., artificial intelligence, machine learning) with RPA to enhance the organization's digital capabilities.
• Develop change management strategies to support the adoption of RPA across the business, ensuring smooth integration and minimal disruption to existing operations.

Operational:

• Implement, design, develop and maintain automation using RPA solutions, Reflections, and scripting languages such as VBA, Python, and PowerShell.
• Working with a dynamic team to refine and expand the automation based upon user’s feedback.
• Create reusable workflows and library components to reduce the development time and increase maintainability using UiPath.
• Proactively identify issues and bugs and provide solutions to mitigate and resolve these issues.
• Maintain code quality and document all required artifacts.
• Perform audits at the end of each RPA project lifecycle.
• Support deployments or troubleshoot production issues outside of work hours and participate in an on-call rotation asneeded.

Corporate Governance (Regulatory & Compliance):

• Establish governance frameworks and compliance standards to ensure the ethical use of RPA within the organization.
• Develop risk management strategies related to automation, ensuring that RPA initiatives comply with legal, regulatory, and security requirements.

Leadership & Culture:

• Lead cultural transformation efforts to embed automation into the organization’s DNA, promoting an environment of innovation and continuous improvement.
• Develop change management strategies to support the adoption of RPA across the business, ensuring smooth integration and minimal disruption to existing operations.

Key Competencies

• Hands on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred.
• Basic programming knowledge on HTML, JavaScript (or any scripting language).
• Ability to design technical specification documents for RPA Projects.
• Experience developing and consuming APIs.
• Experience with Agile development methodology.

Qualifications

• Bachelor’s Degree in Computer Science, Telecommunications or any other relevant field.
• UiPath RPA Developer certifications preferred.

Relevant Experience

• 4 years of experience in a software development role
• Experience architecting and developing workflow-based solutions or functionality
• Experience with web development technologies and UiPath RPA Software.
• 2+ years’ experience in any of the programming languages like C/C++, Python, VB Script, PHP, Ruby, Java, JS, .Net.
   

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Job Ref. No. JLIL 247

Role Purpose

• The Assistant Manager - Robotics will play a crucial role in supporting the development and implementation of robotics initiatives within the organization. The primary purpose of this role is to assist in overseeing the strategic and operational aspects of robotics projects, ensuring compliance with regulatory requirements, fostering a culture of innovation, and driving the adoption of robotics technology.

Main Responsibilities

Strategy:

• Contribute to the development and execution of the robotics strategy, aligned with the organization's overall goals and objectives.
• Assist in identifying opportunities for robotics implementation and automation to enhance operational efficiency and effectiveness.
• Conduct research and analysis on emerging robotics technologies and trends to recommend strategic directions for the organization.

Operational:

• Collaborate with cross-functional teams to identify process automation opportunities and develop robotics solutions to streamline workflows and improve productivity.
• Assist in the evaluation and selection of robotics vendors, technologies, and platforms to meet business requirements.
• Coordinate and manage robotics projects, including planning, budgeting, resource allocation, and monitoring project progress.
• Ensure the successful implementation and integration of robotics solutions, adhering to project timelines and quality standards.

Corporate Governance (Regulatory & Compliance):

• Stay updated with relevant regulatory and compliance guidelines related to robotics technology and ensure adherence to such requirements.
• Collaborate with legal and compliance teams to develop policies and procedures governing the use of robotics, data privacy, and security.
• Conduct regular audits and assessments to identify and mitigate potential risks associated with robotics initiatives.

Leadership and Culture:

• Foster a culture of innovation and continuous improvement by promoting robotics awareness and knowledge sharing across the organization.
• Provide guidance and mentorship to team members involved in robotics projects.
• Collaborate with HR to identify and address skill gaps, training needs, and talent acquisition requirements related to robotics.

Key Competencies

• Proven experience in DevOps practices and methodologies.
• Strong understanding of software development lifecycle and agile methodologies.
• Knowledge of cloud computing platforms, such as AWS, Azure, or Google Cloud.
• Familiarity with configuration management tools, such as Ansible, Chef, or Puppet.
• Proficiency in scripting languages, such as Python, Ruby, or Bash.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Relevant certifications in DevOps, cloud computing, or agile methodologies are desirable.

Relevant Experience

• Minimum of 5 years of experience in DevOps, software engineering, or related roles.