Jobs at Old Mutual Kenya

Job Description

This role is accountable to manage all preventative and arrears management functions within the Branch Network for a period of between 6-12 months

• Joint responsibility with the Regional Collections Manager and Area Manager for the Collection and Book performance of the area and region Implementation and Management of Collection strategy with RCM and AM. Coaching (Behavioural) and Training (Technical) Collections Coach, BM's and AM's. Specific focus and Hands on approach All ICU, Relegation, Nursery and BSP branch focus areas. Branch, Area and Employer visits. Diary Management of the Collection Coach aligned to area and region. Focus on poor performing branches and FCs Roll rate specific Active to Legal.
• Quality assessments on work done by Collection Coach. Reports and trend analysis. Specific focus areas: FPDs, FIMs, Arrears vs Payment Recency, specific trend per area/region (DR).

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Job Description

Working closely with the Head –Business Growth, Formulate and Implement the Overall Business Strategy for the region, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Banc assurance, through client acquisition and retention; and ensuring quality of the portfolio. Manage the branch and offer leadership to staff in formulation and implementation of business growth and development strategies at branch.

The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers

• Develop business strategic plans that provide clear direction on the business objectives for the region assigned
•  Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch
• Manage and lead the branch team in achieving/ surpassing the set business targets
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
• Development of a high performing team at branch level through training , mentorship, and special assignments
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
• Lead in optimal utilization of people, financial and technical resources within the branch
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
• Budget planning and cost management ; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Communicating and reinforcing the AML-CTF compliance culture established by the board
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and  Branch
• Any other role allocated by the supervisor