Jobs at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:
Operational Duties

• Logs on the Logis system to register for attendance as per set standard operating procedures.
• Checks tasks for delivery and collections that needs to be done on daily basis as per set standard operating procedures.
• Pre-set and arrange reports received from the transport controller and printer set up in their department according to routes to avoid time wasting and maximize efficient service delivery.

Courier Delivery

• Conducts delivery/ collection of specimens from/to outlaying laboratories, doctors and clients allocated areas as per set standard operating procedures and makes a maximum of three stops to each client in a day.
• Delivers envelopes, samples and money to the relevant departments and laboratories to ensure satisfactory customer service.
• Completes and signs proof of delivery for every specimen or reports collected or delivered to the relevant hospital, depot and doctor.
• Collects sharp containers as and when required to.
• Collects urgent specimens from the doctors on request as per set standard operating procedures.

Customer Services

• Is responsible for obtaining new customers/clients along a delivery route.
• Submits written reports to the transport controller daily and any other information vital to the organization and relates to business.

Equipment

• Computer
• Printer
• Photocopier
• Telephones
• Scanner
• Motorbike
• Cooler box with ice packs

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma in the Medical field.
• Valid driver’s license
• At least 5 years’ experience in medical knowledge, preferably Lab environment/Phlebotomy.
• Computer literate
• Laboratory information systems
• Standard working process and procedures
• Knowledge of geographical areas and driving skills are essential
• Motor vehicle maintenance skills

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DUTIES & RESPONSIBILITIES:
Operational Duties

• Logs on the logis system to register for attendance as per set standard operating procedures.
• Checks tasks for delivery and collections that needs to be done on daily basis as per set standard operating procedures.
• Performs Ad-hoc duties as and when required as per standard operating procedures.
• Collects sharp containers as and when required to.
• Submits written reports to the transport controller daily and any other information vital to the organization and relates to business.

Transport and Fleet Duties.

• Map out driving routes ahead of time to determine the most expedient trip.
• Pick up clients from the place and at the time they’ve requested.
• Assist clients with loading and unloading their luggage.
• Listen to traffic and weather reports to stay up-to-date on road conditions.
• Adjust the route to avoid heavy traffic or road constructions, as needed.

Customer Services and Maintenance Duties.

• Ensure the car seats are clean and comfortable for all riders.
• Schedule regular car service appointments and report any issues.
• Book car wash and detailing services to maintain interior and exterior cleanliness and Customer Service.
• Answer clients’ questions about the area and local places of interest.

Equipment.

• Computer
• Printer
• Photocopier
• Telephones
• Scanner
• Motorbike
• Cooler box with ice packs

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma in any medical field.
• Valid driver’s license
• At least 5 years of working experience in Laboratory environment/Phlebotomy.
• Computer literate
• Laboratory information systems
• Standard working process and procedures
• Knowledge of geographical areas and driving skills are essential
• Motor vehicle maintenance skills.

go to method of application »

DUTIES & RESPONSIBILITIES:

• Ensuring timely dispatch of monthly statements and invoices to clients.
• Enhance cash flows by ensuring customers comply with the payment plans.
• Ensuring client’s records are organized and well maintained; these include invoices, demand letters, credit appraisal and any other relevant document both routine and confidential in nature.
• Providing departments and branches with information requested for purposes of collection of debt.
• Resolve customer complaints within the stipulated time lines.
• Forwarding all the proposed adjustments for any debtors’ accounts to your supervisor for decision making.
• Reporting any information that will assist in identifying risks that are inherent in advancing credit services.
• Preparing schedules as required including weekly/monthly credit review reports; doubtful/bad debts report; reports on billing, collections and resolutions.
• Ensuring adherence to credit policy.
• Plan and execute customer visits.
• Performing any other duties as may be assigned from time to time.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Proven work experience of two (2) years in Relationship management or customer experience fields.
• Added advantage is experience in insurance, lab or medical industry. 
• Bachelors’ degree in any business-related field.
• Demonstrated a high degree of professional competence in debt management.
• Credit Management skills.
• Relationship Management skills.
• Business analysis and reporting skills.
• Excellent leadership and negotiation skills.
• Good presentation and communication skills.
• Must demonstrate proficiency in Microsoft Office.