Jobs at Rainforest Alliance

Position summary:

At Rainforest Alliance, we utilize data to make informed decisions. Through our Data Analytics Platform (DAP), we provide access to crucial data. The data engineering team is a team with a primary focus on development of data pipelines, and technical components of the DAP. This role focuses on ETL data pipeline development. But as a successful data team we also need data and business analysis skills. 

This means there is also space for people who are more focused on data analysis and design or testing, but we expect some technical background as well.

The candidate should possess most of the technical skills to

• Analyse and clarify requirements with data owners and users
• Understand relational and conceptual information modelling techniques, especially Data Vault and dimensional modelling. 
• Build data pipelines using SQL and scripting languages
• Deliver and test data sets and reports to agreed levels of accuracy and completeness
• Design and build data warehouse components and quality monitoring solutions
• Maintain code bases and tools that make up the data analytics environment
• Understand processes that ensure structured and quality delivery

Responsibilities: 

• Understand the business requirements and data models from the source systems that feed the DAP
• Develop, maintain and improve the pipelines into the data analytics platform using procedural SQL, ETL, data virtualization, and databases
• Develop, maintain and improve the data connections between data sources and the data analytics platform, using Terraform and Azure tools, together with the data platform engineer
• Follow processes and maintain version control over the code assets within the data analytics platform
• Be an active participant in the sprint planning and goal definition activities within the Data Excellence team
• Review process, architectural, information and data models in collaboration with the Data Architect, Data Engineers, and the rest of the Data Excellence team

Qualifications: 

• 5 years of relevant data engineering work experience.
• Ability to program in procedural SQL, and automation using scripting languages
• Working experience with business intelligence platforms, data models, and test case design
• Working experience with Azure server infrastructure and Microsoft databases
• Working experience with Data Vault and dimensional modelling
• Experience with Scrum/Agile methodologies and working independently as a member of a virtual team
• Good communication skills with the ability to work with both technical and business minded colleagues.
• Pro-active attitude and an ability to remain organized under deadlines and see projects to completion.
• Experience of environments where improvements led to increased data flow and a reduction of lead times and errors
• English fluency

NICE TO HAVE:

• Familiarity with topics relevant to the work of Rainforest Alliance and certification is a strong plus
• Experience with Data Virtuality software and ANSI SQL
• Experience with Azure SQL Data Warehouse (Synapse)
• Experience with Azure Data Factory
• Ability to build reports and datasets using Power BI, Power Query and DAX
• Experience with designing and consuming Rest API's for loading data changes from source systems
• Ability to program in .net or Java and work with JSON and REST api's
• Working experience of source code repositories such as GIT

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Position summary:

Rainforest Alliance seeks to engage a committed individual as an Internal Compliance Manager, Africa.  The Internal Compliance Manager is responsible for contractual and corporate compliance within their respective organizational portfolio. The role holder is responsible for cradle-to-grave management of the grant agreements and associated subrecipients. The position facilitates monitoring and capacity building to Rainforest Alliance partners and works with all offices within their portfolio to complete internal compliance review and monitor counties’ achievements on their improvement plans.

Responsibilities: 

• The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate:
• Provide compliance guidance to and train project teams on donor requirements and regulations and organize kick-off calls for all new projects in the region;
• Monitor and actively complete mandated donor requirements and regulations. (i.e. approvals, due diligence requirements, etc.);
• Negotiate, draft, and review grants, subgrants, NDAs, MOUs, and consultant agreements and associated modifications;
• Complete risk assessments, monitor, and help ensure capacity building to Rainforest Alliance Partners;
• Monitor Rainforest Alliance offices within their portfolio to ensure they comply with organizational and national compliance requirements through Internal Compliance Reviews;
• Develop and monitor internal capacity building plans for Rainforest Alliance country offices in the region;
• Write national and regional policies as necessary;
• Maintain expertise on current donor, institutional, and national compliance requirements;
• Facilitate, communicate, and monitor compliance requirements within project teams;
• Advise Global Internal Compliance Director and Regional Directors on issues related to non-compliance with Rainforest Alliance Policies & Procedures by country office personnel, as well as anticipate issues that may affect the delivery of Global Internal Compliance services;
• Explain the process, guidelines, and requirements for donor, institutional, and national compliance requirements to staff and managers to strengthen general compliance across the country offices in the region;
• Coordinate with Regional Directors, Country Directors, and F&A managers on Internal Compliance Reviews and work with local teams on internal capacity building plans;
• Maintain up-to-date agreement records within SalesForce;
• Drafts, reviews, and approves agreements for portfolio;
• Maintains and monitors Rainforest Alliance’s compliance to donor requirements within portfolio;
• Maintains and monitors Rainforest Alliance’s compliance to organizational policies within portfolio;
• Serves as a key institutional resource for staff and management on donor and organizational compliance; and
• Trains staff and partners on grants management within portfolio or organizationally as assigned.

 Qualifications: 

• Bachelor’s degree in business administration, or equivalent. Master's Degree, or equivalent experience preferred;
• 8 years’ contracts and grants administration experience specifically with grants to non-profits from public agencies (Government or multilateral, i.e., UN, GEF, IKI, BMU, USAID, among others);
• 5 years’ agreements review and writing experience;
• 5 years’ general experience in administration of database management;
• 4 years’ experience in Financial system support (such as Concur);
• Practical experience of using Finance &Administration systems;
• Excellent computer, communication, planning and organizational skills;
• Ability to multitask and cope with changing priorities;
• Ability to work independently and in a team;
• Willingness and ability to work to meet tight deadlines;
• Verbal and written fluency in English is a must.

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POSITION SUMMARY:

The Senior Training Officer in the Customer Operational Service (COS) Team is responsible for supporting primarily the Customer Care team (within Data & Tech), acting as a trainer and training expert. The goal is to provide guidance, support and to facilitate training to all the customer facing units. The Senior Training Officer is also responsible for structuring and utilizing the company’s knowledge to improve the overall Customer Experience. Relationship management and customer satisfaction are guiding principles in this work.

The COS unit is part of the Data & Tech department which provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally handle their supply chains and responsible sourcing relationships.

RESPONSIBILITIES:

• Monitors the established Training approach (Learning Cycle) that supports our consistent and timely response to inquiries, contributing to the overall Customer Experience:
  • Measure the performance of customer facing teams
  • Gather feedback & review for improvement
• Ensure RA Trainers and staff have the knowledge they need to provide the best service to our customers:
  • Create training materials (eg: bite size trainings and video creation) with the Subject Matter Expert as applicable
  • Plan & host or facilitate training, workshops or case study sessions and followup in line with the training curriculum and learning approach
  • Deliver and facilitate training internally & externally as needed
• Owner of the Rainforest Alliance Certification Platform (RACP) training curriculum
• Support the standardization, version control & publication of all training materials in the relevant portals (such as our Learning Platform (LMS- called the Rainforest Alliance Learning Network) and the Knowledge Base) in collaboration with the Senior Training Officer/ Senior Customer Procedure Officer and other training teams as relevant
• Support the onboarding structure for Customer Care

QUALIFICATIONS:

• Education: Bachelor’s degree or higher
• Work Experience: Minimum 2-3 years of relevant experience
• Experience with technologies and best practices for instructional manuals, teaching platforms, materials designs and video editing
• Able to multitask, prioritize, and manage time efficiently
• Communication Skills: Excellent writing, editing and verbal communication skills in English, facilitation skills
• Mission: Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred
• Travel Requirements: Ability to travel, including internationally

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Position summary:

The Technology department is responsible for the Development, Realization and Implementation of the  strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs. “Information Office’’is one of the four teams under Technology Department.

It’s responsible for planning and leading implementation of leading technology ecosystem that will enable achievement of the 2030 strategy. Ensure alignment of technology investment and initiatives with the business goals, requirements and expectations and ensure optimal utilization of investments in technology and delivery of services by the technology vendors across the organization.

Within the Information Office is ‘’Business Architecture’’ team. This team is responsible for ensuring business strategies, goals and objective are translated into optimal business process for automation. The team is also responsible for ensuring user requirements are clearly communicated through leading practices such as user of personnas to describe end users of the applications, user stories and customer journeys. The ‘UX Engineer’ will be part of this Business Architecture team and will be charged with ensuring RA solutions are designed to present best experience for internal and external users. He/she will work with the rest of Data and Technology team to over see design, implementation and adoption of leading UX design tools, frameworks and processes.

Responsibilities: 

• Ensure adoption of leading UX practices and UX processes defined by RA
• Develop Graphical User Interface (GUI) for various applications based customer journeys and business processes
• Execution various UX tasks as assigned by the Manager UX and others in the development teams
• Develop customer journeys to inform UX strategies for various solutions
• Develop and validate various artefacts related to UX such: wire frames, screen flows, etc.
• Perform user research through qualitative enquiry, quantitative data analysis and user testing to capture user goals, needs and expectations
• Collaborate with key internal stakeholders, Concept Owners, Product Owners and Customer Success on the identification of UX opportunities and UX gaps in existing solutions
• Collaborate with Dev Ops, Architects Product Owners and Developers to implement design solutions.
• Hands-on support for ongoing projects by working with solution architects in RA or at development organizations delivering solutions for RA.
• Participate in building out a coherent experience across user journeys, and to develop and expand our design system
• Champion a customer-centric approach to design and development, advocating for user/customer engagement and empathy

Qualifications:

• Demonstrated ability (3 years’) in UX design in a lively software development organization/team
• Experience with UX for mobile (Android & Apple) applications and web platforms
• Strong visual, interaction, UX design and prototyping background
• Relevant experience in User Flows, Journey Mapping and conducting collaborative workshops
• Experience with at least one UX design and prototyping tool (Sketch, Figma, Adobe XD...)
• Experience with user stories, personas, customer journey mapping or service blueprints
• A clear understanding of the existing and future capabilities as well as limitations of HTML, CSS, JavaScript etc.
• Experience working with Agile Frameworks e.g. Scrum or SAFE. A certification is a plus.
• Fluency in English, both written and oral. Fluency in other languages is a plus. Languages spoken by RA Platforms users include English, Spanish, Portuguese, French and Indonesian.
• Experience in use of project management t tools such as jira.

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Position summary:

The Technology department is responsible for the Development, Realization and Implementation of the strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs. “Information Office’ ‘is one of the four teams under Technology Department.

It’s responsible for planning and leading implementation of leading technology ecosystem that will enable achievement of the RA’s 2030 strategy. Ensure alignment of technology investment and initiatives with the business goals, requirements and expectations and ensure optimal utilization of investments in technology and delivery of services by the technology vendors across the organization.

Within the Information Office is the 'Digital Strategy & Technology Architecture' team. This team is tasked with ensuring that digital strategy and technology architecture harmonize with organizational objectives, fostering innovation, and optimizing the efficiency of digital solutions. As a vital member of this team, the Solution Architect assumes a central role in crafting seamless solution strategies, leveraging advanced technologies, and collaborating with cross-functional teams to align solutions with the broader digital and technological vision. The Solution Architect significantly contributes to the overall success of the team by providing expertise in upgrading technologies, managing solution landscapes, and ensuring the integrity and efficiency of information flows across various systems."

The Solution Architect is a professional with extensive expertise in cutting-edge technologies and a mastery of various programming languages. This role encompasses a broad spectrum of responsibilities, requiring a deep understanding of software solutions, system strategies, and the overall technological landscape. As a Solution Architect, you will play a crucial role in shaping comprehensive solutions that align with organizational objectives and leverage emerging technologies. This dynamic career provides continuous learning opportunities, making it one of the most demanding and intellectually stimulating roles in the industry.

To excel in this position, you must have a profound understanding of diverse computer applications and stay updated with the constant changes and advancements in technology. Collaborating with cross-functional teams, including database and system administration, you will be instrumental in developing and implementing system plans. Your responsibilities will span solution development, problem resolution, and ensuring the efficiency of deliverables.

Key skills for success in this role include exceptional analytical and research abilities, keeping abreast of current technologies, and possessing a robust knowledge base. As a Solution Architect, you will drive innovation, ensuring that solutions not only meet current needs but also have the flexibility to adapt to evolving technological landscapes.

Responsibilities: 

• Contribute to the development and implementation of a Solution Strategy aligned with our overall IT strategy and business objectives
• Participate/lead in the design, development, and implementation of solutions/applications ensuring compliance with industry standards, security protocols, and regulatory requirements.
• Contribute to the management of the solution lifecycle, including requirements analysis, design, testing, deployment, and ongoing maintenance.
• Assist in developing and maintaining the Rainforest Alliance Enterprise Solution Architecture, based on organisational strategies, priorities, and value propositions.
• Apply a structured architecture approach and methodology to align, design, and develop digital solutions within the Rainforest Alliance.
• Collaborate with cross-functional teams, including business process, solution, Product Owner, Business Analyst, and DevOps teams, to ensure the effective adoption and use of applications based on the defined solution model.
• Contribute to defining and maintaining the Solution Domains within the Rainforest Alliance Enterprise Solution Architecture.
• Assist in defining and governing the vertical and horizontal inter-Domain interfaces (APIs/microservices) to ensure ongoing modularity and flexibility.
• Contribute to defining and governing the Information Domain Logical Data Models and related information flows, in collaboration with the Rainforest Alliance Data Analytics, Data Warehousing, and Data Management teams.
• Assist in scoping, specifying, and validating solution migration strategies for enhancements.
• Support business where necessary to document and clarify requirements.
• Identify and ensure non-functional requirements for the solutions/applications are adequately covered.
• Ensure solutions are adequately tested and quality-reviewed before handover to business as per leading practices.

Qualifications:

• Bachelor’s degree in computer engineering or related field (Master’s degree preferred); 
• 3+ years' work experience, including 1-2 years in a similar role; 
• Strong information modelling experience, conceptual, logical as well as physical; 
• In-depth and proven knowledge of architectural principles, frameworks, and patterns.
• Understanding and qualification of Lean/Agile development frameworks (SAFe Agelist, PMI-ACP, CSM, CAP)
• Expertise in translating complex business requirements into technical specifications.
• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to articulate technical concepts to non-technical stakeholders and vice versa.
• Detail oriented, with the ability to also grasp high level concept. 
• Ability to adapt to evolving business needs and technological advancements.
• Proficiency in the following technologies: .NET, cloud platforms (AWS, Azure, GCP), microservices architecture, containerization (Docker, Kubernetes), databases (SQL, NoSQL), API design and integration.
• Relevant certifications in solution architecture or related areas would be a strong advantage such as: “Microsoft Certified: Azure Solutions Architect Expert, CISSP, MCSE, MCSA.

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POSITION SUMMARY:  

The Customer Operations Service unit is part of the Data & Tech department which provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally handle their supply chains and responsible sourcing relationships.  

The Senior Customer Procedure Officer sits within the Customer Operations Service Unit and is responsible for managing the development of standard operating procedures across our customer facing teams. Supporting the current needs of Customer Care, the Senior Customer Procedure Officer will manage the identification, maintenance and creation of knowledge assets, promoting structure, consistency and trust, thereby driving stakeholder satisfaction. Relationship management and customer satisfaction are guiding principles in this work.

As the Senior Customer Procedure Officer, you will also work with internal stakeholders to ensure that our publishing process for our Knowledge Base is streamlined and that the content we publish brings added value. It will be your job to decide on the appropriate channel for the incoming publication requests. You will also identify trends, (e.g., from frequent queries) and initiate an appropriate response to close the gap on missing knowledge, process or procedure. This could involve requesting additional training for customers, or building/revising current knowledge assets such as our Frequently Asked Questions lists or Standard Operating Procedures.

RESPONSIBILITIES:

• Lead and streamline the (internal) Customer Operations Management Service Desk
• Lead on the management and governance of Standard Operating Procedures for customer facing staff
• Lead on Content Management & Publication Processes, fostering greater alignment between departments.
• Identify trends and initiate an appropriate response to close the gap on missing knowledge or a missing process across customer facing teams.
• Decide on the appropriate channel incoming publication requests for our Knowledge Base
• Work with internal stakeholders to ensure that publications have a consistent ‘tone of voice’ and are empathetic to end-user needs.
• Lead the versioning and ownership of email templates.
• Create a culture of structure, consistency and trust with your internal stakeholders.

QUALIFICATIONS:

• Education: Bachelor’s degree or higher
• Work Experience: Minimum 5 years of relevant experience
• Organizational Skills: Our ideal candidate is highly organized, structured, has an eye for detail and handles multiple priorities in a time sensitive manner.
• Interpersonal skills: Strong stakeholder and change management skills are crucial. Should be able to communicate effectively with all levels of management within the organization.
• Communication Skills: Excellent writing, editing and verbal communication skills in English are required.
• Computer Skills: Proficient in Microsoft Office, Jira, knowledgebase systems would be an advantage
• General Work Approach: Our ideal candidate is customer orientated, and identifies and then acts on opportunities for standardization.
• Mission: Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred
• Travel Requirements: Ability to travel up to 20% per year, including internationally