Latest Jobs at Standard Bank Group

JOB PURPOSE

To manage a client portfolio by building, maintaining and deepening client relationships, providing specialist sector relevant treasury trusted advice, and selling fit for purpose products and services that meet client needs and achieve exceptional client experience. To optimise cross-selling opportunities and portfolio Flow sales revenue in line with the GM Flow Sales strategy and defined risk parameters and regulatory requirements.

JOB FUNCTIONS

• Account management - Manage proposals, pitches, contract negotiations, and deal amendments to grow the overall regional portfolio. Work closely with Client Execution and Trading Desks to dynamically manage margins, provide structured pricing, ensure fair spreads and maximum value to clients, to achieve targets, manage risk and deliver exceptional client experience.
• Client Engagement - Partner Coverage to identify and plan the pipeline of new and existing opportunities, for an assigned portfolio of high and medium touch clients, to meet annual sales targets. Formulate individual client plans, engage in client brainstorming, and provide input to the Client Service Teams (CSTs) to maintain CIB alignment.
• Client engagement - Proactively manage and act as the primary point of contact for the client portfolio. Maintain regular contact with portfolio clients to assess and understand their needs, deepen client relationships and identify and sell appropriate, multi asset class risk management solutions (FI, FX and MM), that address their interests and needs and achieve revenue targets. Engage in proactive client calling (face -to-face meetings and telephonic).
• Client onboarding - Own and coordinate client onboarding for own portfolio, in partnership with Client Experience team, to ensure the acquisition of the required approvals in order to process sales in a timely manner within the approved policies and guidelines.
• Client service - Promptly collaborate with multiple cross-functional partners (internal and external) to resolve portfolio challenges and escalated problems (e.g. trade failure, no confirmation, system challenges, change in settlement instructions) to manage and maintain excellent client relationship management and a consistent client experience.
• Contribute to GM regional Flow Sales strategy and implement regional Flow Sales plans and targets by establishing clear goals and targets to maximise sales and profitability, minimise client attrition and ensure delivery against the plans and strategies.
• Data management - Understand and drive origination through research and market segment analytics. Research existing and prospective clients, analyse key revenue and pipeline data and ensure the timely delivery of all client related MIS reports.
• Digital Innovation - Proactively sell digital migration to clients by driving the digital value proposition and leveraging digital transition and promoting the use of self-service tools to reduce number of client enquiries across the client portfolio.
• Market trends - Stay abreast of changes in market conditions, sector trends, regulations, product developments, and client insights to offer clients industry relevant updates, market developments, currency / commodity movements, and expert advice to support decision making and the identification of appropriate Flow products and services. Establish credibility as a trusted partner to ensure client retention by demonstrating a detailed understanding of the client context and their bespoke needs.
• Participate in the development of regional Flow Sales budget, monitor and control expenditure against approved budget and reconcile budget variances to ensure on-target performance in order to maximise portfolio profitability.
• People development - Provide on-the-job coaching and constructive feedback to wider team as and when required to support their overall development.
• Portfolio management - Conduct regular portfolio reviews to identify and manage client retention, lost clients and year-on-year revenue and turnover variances. Prepare and submit client portfolio reports to drive informed decision-making. Reduce portfolio concentration risk by diversifying revenue, clients and products where applicable.
• Product partnership - Monitor, measure, benchmark and evaluate GM Flow Sales processes, tools and systems. Contribute to the identification of opportunities for continuous improvement of the GM Flow Sales products and services, processes, business control systems, productivity and cost reduction to support achievement of business excellence. Initiate and implement changes and improvements to ensure the continuous optimisation and alignment of GM (work) processes, tools and systems
• Risk management - Own and drive risk and control for area of responsibility, ensuring all activities are managed within the appropriate risk, controls, and regulatory parameters of the bank. Adhere to product risk limits and internal and external rules in order to ensure an optimum contribution to the bank in terms of profitability and risk control.
• Stakeholder management - Build, maintain and expand a network of internal and external stakeholders / partners. Liaise and partner across GM Sales, Trading Desks, Operations and Client Experience to identify opportunities to optimise product and service delivery, drive service excellence and to realise new / cross selling opportunities to maximise revenues.
• Stay abreast of news, developments, research and insights on the client portfolio, market conditions, regulatory environment, competitors and client base (e.g. existing and potential), to ensure relevant amendments to plans and targets.
• Toolbox - Manage the effective implementation of applicable policies, procedures and controls covering relevant procedural and regulatory requirements while delivering exceptional client experience and maintaining high standards of ethics and enhancing the interest of CIB's GM business interests and reputation.

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Finance and Accounting

Experience Required

Flow Sales

• Global Markets Client Management
• 10 years working as a seasoned experience in treasury sales and / or client relationship management. Good understanding of the buy-side industry, exposure to global markets products and practical application of the products including structured solutions (FX, Interest Rates & Investments). This includes an understanding of the risk and regulatory environment. Experience planning for self and team in line with defined objectives and operational plans to achieve sales targets.
• Demonstrated track record applying judgement, best practice and knowledge of internal or external business environment to solve escalated problems which may have some degree of complexity as well as to improve processes.
• Demonstration of advanced communication skills and the ability to adapt communication style based on the target audience.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Conveying Self-Confidence
• Developing Expertise
• Generating Ideas
• Impressing People
• Interacting with People
• Providing Insights
• Seizing Opportunities
• Showing Composure
• Taking Action
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Insights
• Client Business Case
• Local Market Knowledge
• Market Analysis
• Product and Services Knowledge
• Risk/ Reward Thinking

go to method of application »

Job purpose 

• Responsible for actual accurate settlements of all securities (Equities, Fixed Income & Money Market trades) while ensuring that all trade settlements are settled in convention with the market rules and directives and procedures
• Responsible for identifying and processing corporate actions and proxies on behalf of custody clients.
• Responsible for the overall functions of Reconciliation, Portfolio Valuations and Reporting in convention with the market rules, client directives and procedures.
• Responsible for the functions of facility agency management
• Responsible for securities CSD account opening and maintenance

Key Responsibilities

Efficient and Effective Delivery in business unit

• Understanding the overall Bank Strategy and how Investor Services Operations fits into the Bank’s strategy.
• Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
• Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
• Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
• Getting the basics right always.
• Providing timely response to all the queries received in order to help meet client expectations.

 Optimise the risk profile in the business units

• Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
• Reconciling all suspense and operational accounts under the assigned units at required frequencies and that reconciling items are dealt timely and correctly;
• Recovery of revenues in a timely manner for the services rendered.
• Provide relevant, accurate and timely reporting to the management, governance committees and the regulator as and when required.
• Participate in the   periodic review of the Service Level Agreement between business units, Stanbic Bank Custody, Client and related Service providers to ensure that it portrays desired service realities.
• Highlight and discuss errors with Team Leader / Manager and identify problems i.e. lack controls and/or controls not performed.
• Ensure compliance with implemented controls and procedures.
• Eradicate operational losses/claims by complying with procedures to avoid / reduce penalties/ losses or claims to the bank
• Process the transactions as per the approved procedures to avoid   audit findings or operational risks relating the assigned area.

Change Management and Continuous Improvement

• Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. 

 Compliance Management

• Ensure that service standards provided for in the Banking Sector Charter are adhered to.
• Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Personal Development

•  Meet Overall performance in line with individual and departmental KRA’s
• Identify and drive self-development needs, plans and arrange to attend training. Apply and share knowledge
• Attend and participate in appraisal discussions. Initiate performance discussions on a regular basis and provide continuous feedback to the Team Leader.
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.
• Cross-skill within Custody operations to enhance ability to handle multiple tasks / back up roles
• Strive to reach full potential, this will ensure job satisfaction. 
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.

Stakeholder Engagement

• Builds and maintain credible and value adding relationships with both internal and external stakeholders.

Minimum Qualifications

• Type of qualification: First Degree
• Field of Study:  Business Related Degree
• Understanding of Custodial and investor services.
• Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Transfer Secretaries, etc
• Banking operations experience.

Experience

• Experience Description: At least one-year experience in a banking operations environment