Latest Recruitment at Poa Internet

Mission Statement for the Role:

Run a highly efficient and super motivated territory sales team to exceed targets in the designated territory and deliver month in month out. 

Overall Responsibility:

Building, hiring, supervising and organising a territory wide Field Sales team, comprising Field Sales Representatives and Trainees. In-charge of developing and deploying profitable acquisition strategies across the territory to meet targets and coordinating with the business on marketing and lead generation activities to exceed set business goals. 

Financial:

Ensure all sales are closed through company M-pesa transactions and feedback on the effectiveness of marketing activation as effectively as possible. Take measures and drive cost efficiencies throughout the customer acquisition process as directed by the company.

People:

Approximately 10 Field Sales Agents (depending on the size of the territory).

Key SMART Results for A-Player Success

Sales Efficiency:

Maintain a month to month sales average of 50 sales per person per month by implementing daily routines focused on channel expansion, people productivity & sales growth activities - Monthly

Performance Management:  

Manage the performance efforts for the territory sales teams through conducting daily shadowing programs, daily field accompaniments & coaching and steering daily performance meetings, weekly one on ones and monthly performance evaluations to ensure the team attains the set monthly goals (minimum 90%) - Daily

Sales Funnel Management:

• Drive customer visit efficiency of 500 leads entered into Freshsales per field sales agent per month and ensure 90% categorization of the contacts into hot, warm, cold.
• Drive at least 10% conversion on qualified leads each day.
• Conduct daily follow up calls of hot leads generated by field teams (20 Hot leads per day) -Daily

Operational Excellence:

• Achieve 100% compliance to channel specific sales processes by ensuring each field sales representative adheres 100% to the customer onboarding process, and drive prompt resolution of sales operation tickets (queries) within 24 hours.
• Ensure proper utilization of point of sales material, parasols, fliers and staff uniform ( for every 12 fliers issued, at least 1 sale), always branded sales team - Monday to Saturday) - Daily

 Hiring:

• Ensure quality hiring, resource planning and proper onboarding of new hires by ensuring each hire (assigned) is trained, inducted into the role and equipped with working tools within the first one week of joining.
• Conduct at least 12 field observations & demonstrations every month for representatives in the field and share documented findings and performance improvement plans for each field sales agent -Monthly

Sales Reporting:

Ensure timely provision of sales reports for assigned territory:

• Daily: Activity plan, market activation plan, daily sales vs actual, failed surveys, market insights.
• Weekly: Month to date performance vs target, lead generation, MTU coverage update.
• Monthly: Monthly activity plan, sales efficiency per team, mitigation plan, monthly insights. 

Level of Management Experience required (Mandatory & Nice to Have)

Supervisory level management with not less than 4 years of sales experience 1 yr of which should have involved leading sales team of not less than 5 people.

Department stage of development where this role sits

Scaling

Key Competencies Criticality (H,M,L)

• Build and Managed High Performing relentlessly driven Territory sales teams making sales across low income and rural communities in Kenya - H
• Managed the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team - H
• Proven track record of exceeding the Sales Number - H
• A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling - H
• CRITICAL FACTOR Hands On, on the ground, in the Field. Not a desk job! - H
• History of recruiting exceptionally high performing field sales teams and demonstrable experience in growing and developing them - H
• Experience in setting up commission only indirect sales agency models at scale to drive sales volumes and referrals - M
• Eagerness to work for Success Based performance and not just a salary - H
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal - H
• Build peer support and strong internal-company relationships with other key departments - M
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless - H

Mandatory criteria with no exceptions to hire

• Must have “owned a team sales number” and demonstrated high performance.
• Must have led and managed at least a team of over five people in a field based role.
• Must have managed a team on the ground in the field, preferably within the communities we serve.
• Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
• Must have good knowledge in using Google spreadsheets, Google Docs and Google Slides.

go to method of application »

Mission Statement for the Role:

Run a highly efficient and super motivated territory sales team to exceed targets in the designated territory and deliver month in, month out. 

Overall Responsibility:

Building, hiring, supervising and organising a territory wide Field Sales team, comprising Field Sales Representatives and Trainees. In-charge of developing and deploying profitable acquisition strategies across the territory to meet targets, and coordinating with the business on marketing and lead generation activities to exceed set business goals. 

Financial:

Ensure all sales are closed through company M-pesa transactions and feedback on the effectiveness of marketing activation as effectively as possible. Take measures and drive cost efficiencies throughout the customer acquisition process as directed by the company.

People:

Approximately 10 Field Sales Agents (depending on the size of the territory).

Location:

Mombasa North: (Kongowea, Nyali, Mshomoroni , Kadzodzo, Bamburi, and its environments)

Key SMART Results for A-Player Success

Sales Efficiency:

Maintain a month to month sales average of 50 sales per person per month by implementing daily routines focused on channel expansion, people productivity & sales growth activities - Monthly

 Performance Management:  

Manage the performance efforts for the territory sales teams through conducting daily shadowing programs, daily field accompaniments & coaching and steering daily performance meetings, weekly one on ones and monthly performance evaluations to ensure the team attains the set monthly goals (minimum 90%) - Daily

Sales Funnel Management:

• Drive customer visit efficiency of 500 leads entered into Freshsales per FSR per month and ensure 90% categorization of the contacts into hot, warm, cold.
• Drive at least 10% conversion on qualified leads each day.
• Conduct daily follow up calls of hot leads generated by FSR teams (20 Hot leads per day) -Daily

Operational Excellence:

• Achieve 100% compliance to channel specific sales processes by ensuring each field sales representative adheres 100% to the customer onboarding process, and drive prompt resolution of sales operation tickets (queries) within 24 hours.
• Ensure proper utilization of point of sales material, parasols, fliers and staff uniform ( for every 12 fliers issued, at least 1 sale), always branded sales team - Monday to Saturday) - Daily

Hiring:

• Ensure quality hiring, resource planning and proper onboarding of new hires by ensuring each hire (assigned) is trained, inducted into the role and equipped with working tools within the first one week of joining.
• Conduct at least 12 field observations & demonstrations every month for representatives in the field and share documented findings and performance improvement plans for each FSR -Monthly

Sales Reporting:

Ensure timely provision of sales reports for assigned territory:

• Daily: Activity plan, market activation plan, daily sales vs actual, failed surveys, market insights.
• Weekly: Month to date performance vs target, lead generation, MTU coverage update.
• Monthly: Monthly activity plan, sales efficiency per team, Mitigation plan, monthly insights. 

Level of Management Experience required (Mandatory & Nice to Have)

Supervisory level management with not less than 4 years of sales experience 1 yr of which should have involved leading sales team of not less than 5 people.

Department stage of development where this role sits

Scaling

Key Competencies Criticality (H, M, L)

• Build and Managed High Performing relentlessly driven Territory sales teams making sales across low income and rural communities in Kenya - H
• Managed the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team - H
• Proven track record of exceeding the Sales Number - H
• A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling - H
• CRITICAL FACTOR Hands On, on the ground, in the Field. Not a desk job! - H
• History of recruiting exceptionally high performing field sales teams and demonstrable experience in growing and developing them - H
• Experience in setting up commission only indirect sales agency models at scale to drive sales volumes and referrals - M
• Eagerness to work for Success Based performance and not just a salary - H
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross-functional role, plus excellent communication skills both written and verbal - H
• Build peer support and strong internal-company relationships with other key departments - M
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless - H

Mandatory Criteria if any with no exceptions to hire

• Must have “owned a team sales number” and demonstrated high performance.
• Must have led and managed at least a team of over five people in a field based role.
• Must have managed a team on the ground in the field, preferably within the communities we serve.
• Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
• Must have good knowledge in using Google spreadsheets, Google Docs and Google Slides.

go to method of application »

Mission Statement for the Role:

• Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.

Overall Responsibility:

• Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.

Key SMART Results for A-Player Success

• Drive attainment of monthly sales targets as per the vintage:
  • Month 1: 10 sales
  • Month 2: 15 sales
  • Month 3: 20 sales 
• Source at least 20 prospective customer visits daily and develop a sales funnel of customers categorized into the system as below:
  • Hot Leads: 20%
  • Warm Leads: 30%
  • Cold leads: 40%
  • Paid customers: 10% 
• Marketing Material Utilization:
  • Drive 12 fliers per sale. Must adhere to brand guidelines prescribed by the company which are periodically auditable - Within the First 3 months from joining
• Operational Excellence:
  • Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
  • 100% compliance on system usage for lead generation, categorization & sales made
  • Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
  • Ensure 100% adherence to the company's guidelines on financial transactions from customers. No cash transactions - Within the First 3 months from joining

Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

• Rapid Scale and Growth

Core energy required for this position:

• Doer / Positive/ Aggressive

Key Competencies Criticality (H, M, L)

• Excellent sales person with a good understanding of the buying and selling process - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Accuracy of forecasting and credible pipeline of sales funnels - H
• Ideally, experience selling consumer durables/FMCG/home internet services/in low-income and informal communities - H
• Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H
• Work with marketing team to deliver improvements in brand engagement scores in assigned territory - M
• Ability to work and adhere to rules prescribed by the company. Adhere to CRM tools for inputs and must maintain healthy conversion ratios to exceed expectations - M

Mandatory Criteria if any with no exceptions to hire:

• Must have direct selling experience to end customers, 1–2 years of successful track record of earning incentives.
• Must have successfully achieved monthly, quarterly and yearly sales targets.
• Must have strong sales acumen and high integrity.

go to method of application »

Mission Statement for the Role:

Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.

Overall Responsibility:

Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.

Location:

Mombasa West (Changamwe, Magongo,Chaani, Migadini,Mikindani, Jomvu, Aldina, Miritini)

Key SMART Results for A-Player Success

• Drive attainment of monthly sales targets: Month 1 : 10 sales, Month 2: 15 sales, Month 3: 20 sales.
• Source at least 20 prospective customer visits on a daily basis and develop a sales funnel of customers categorized into Freshsales system as follows: Hot Leads : 20%, Warm Leads: 30%, Cold Leads: 40% and Paid Customers: 10%.
• Marketing Material Utilization: Drive 12 fliers per sale and must adhere to brand guidelines prescribed by the company which are periodically auditable - Within first 3 months from Joining
• Operational Excellence:
  • Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
  • 100% compliance on Freshsales system usage for lead generation, categorization & sales made
  • Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
  • Ensure 100% adherence to company's guidelines on financial transaction from customers, no cash transactions - First 3 months from Joining

Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

Rapid Scale and Growth

Core energy required for this position (e.g. Sirdar Profile Type)

Doer / Positive/ Aggressive

Key Competencies Criticality (H,M,L)

• Excellent sales person with good understanding of buying and selling process - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Accuracy of forecasting and credible pipeline of sales funnels - H
• Ideally, experience selling consumer durables/FMCG/home internet services/in low income and informal communities - H

Mandatory Criteria if any with no exceptions to hire

• Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
• Must have successfully achieved monthly, quarterly and yearly sales targets.
• Must have a strong sales acumen and high on integrity.