Job Vacancies at Accor

Job Description

• Daily checking of roster to ensure that sufficient manpower is available to operate the various types of pressing equipment.
• Coordinate the various pressing activities to meet the production requirements.
• Prepares pressing machine for operation by checking that potable units of ion are in proper work condition and steam supply is adequate for all pressing machine and safety device is in work condition.
• Assess material types and press different categories of garments using the pressing equipment best suit to the garment categories.
• Examine material quality of shirts and operate the Shirt Unit for ironing collar, cuff and body of shirt.
• Examine material and operate the Trousers Unit for finishing of trousers.
• Operate the Steam Tunnel Unit for finishing of T-shirts and uniform.
• Operate the Form Finisher for jacket, blouse, dress for which the material is suitable for steaming.
• Operate the Hot Press and Steam Press according to suitability of the materials and textures.
• Inspect finishing quality and sort out garments with missing accessories, torn areas or unremovable stains and submit to the appropriate section for necessary rectification.
• Operate all pressing equipment according to the set procedures and strictly adhere to safety procedures applicable to each type of pressing machine. Alertness and full concentration is expected when operating pressing machine.
• Daily housekeeping of workstation and pressing equipment to ensure cleanliness.
• Maintain adequate stock of supplies and accessories necessary for the pressing section such as wax, starch, ironing padding, hangers, etc.
• Assist in attaching identification tags to garments or assembling of garments when necessary.

Qualifications

• Experience in a similar role is a bonus
• Able to communicate in basic English
• Interpersonal skills; good rapport with colleagues.
• Able to withstand prolong standing
• Attention to detail especially cleanliness, packing and folding presentation
• Able to work independently, reliable, self-motivated

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Job Description

• Conduct initial consultations with clients to determine their individual needs and recommend suitable Ayurvedic treatments.
• Assess clients' dosha (body type) and discuss any health concerns or preferences.
• Provide a range of Ayurvedic treatments, including Abhyanga (massage), Shirodhara, Swedana (herbal steam therapy), and other specialized therapies.
• Ensure treatments are performed to the highest standards, with attention to detail and client comfort.
• Offer additional spa services such as facials, body scrubs, and wraps, incorporating Ayurvedic principles and products where applicable.
• Maintain knowledge of all spa services, products, and current promotions.
• Ensure clients are comfortable and satisfied throughout their experience, addressing any concerns or special requests.
• Provide clients with post-treatment advice, including lifestyle and dietary recommendations according to Ayurvedic principles.
• Maintain a clean, sanitary, and organized workspace, following all hygiene and safety protocols.
• Ensure proper storage and handling of Ayurvedic oils, herbs, and other materials.
• Work collaboratively with other spa therapists and team members to provide a seamless client experience.
• Participate in team meetings, training sessions, and continuous education to stay updated on new treatments and techniques.
• Recommend and promote Ayurvedic products and other spa retail items to clients.
• Achieve sales targets and contribute to the overall revenue of the spa.
• Maintain accurate records of treatments provided, client preferences, and feedback.
• Report any equipment issues or supply shortages to the Spa Manager.

Qualifications

• Diploma or certification in Ayurvedic therapy or a related field.
• Additional certifications in spa therapies (massage, facials, etc.) are a plus.
• Minimum of 2-3 years of experience as a Spa Therapist, with a focus on Ayurvedic treatments.
• Experience working in a luxury spa or hotel environment is preferred.
• In-depth knowledge of Ayurvedic principles, treatments, and products.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Ability to perform a variety of spa treatments with precision and care.
• Sales and customer service skills to promote spa products and services.
• A passion for holistic wellness and a commitment to delivering high-quality service.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; knowledge of other languages is an advantage.

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Job Description

• Attention to guest details
• Constantly follow the service essentials
• provide effective information to guests on site and on phone
• Exceed guests satisfaction at all time
• Seamless check-in and check out
• Enrollment of guests in our Accor ALL program
• Upsell activities

Qualifications

• College degree/diploma from hospitality Industry
• Verbal/written communication
• Proficiency in Opera and computer packages
• Ability to work under minimum supervision
• Excellent interpersonal skills, efficient time management and organizational skills

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Job Description

• Patrol on the club grounds
• Ensure the properties of guests and colleagues are safe
• provide effective communication through radio calls and phones
• Escorting guests to their various destinations
• Provide warm and sincere welcome to our guests

Qualifications

• One year in a similar position and in hospitality industry
• O level or college qualificcation

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Job Description

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
• Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
• Coordinate and deliver training programs from internal and external providers.
• Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
• Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
• Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
• Measure and assess feedback on learning experiences and their impact on sustainable change.
• Ensure all employees are proficient in using INES.
• Create and present quarterly reports using INES.
• Forge relationships with industry associations and external training providers.
• Ensure compliance with local statutory learning and development requirements (NITA).
• Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
• Support and develop departmental trainers as needed.
• Design and implement effective processes and tools for learning evaluation and reporting.
• Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
• Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
• Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery. 
• Ensure effective engagement with educational institutions for internship programs.
• Partner with departments to identify and address internship needs.
• Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
• Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
• Prepare presentation decks for town halls and employee notice boards.

Qualifications

• Degree or Diploma in Human Resources Management required.
• Proven experience in training and facilitation, deveopment of training material, and experience in digital learning
• Relevant experience in the hospitality industry.
• Demonstrated ability to use digital communication tools and learning methodologies effectively.
• Proactive, accountable, and self-motivated with a strong drive for employee engagement.

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Job Description

• Ensure the implementation and monitoring of quality, sustainability and hygiene policies and standards within Novotel Nairobi Westlands, ensuring that standards and processes are applied effectively and in compliance with current regulations. Champion various certifications e.g Green Key

Quality:

• Being a member of the quality committee involves actively contributing to improving the service
• Define and implement quality procedures and standards to ensure compliance with the required Accor standards
• Monitor compliance with the quality rules put in place by the hotel
• Write a control schedule and monitor the implementation of these procedures
• Oversee quality assurance processes, including internal and external audits
• Establish training programs for department heads on Accor standards
• Coordinate corrective and preventive actions to guarantee the application of standards
• Ensure the processing of guest complaints
• Participate in the drafting of quality documents
• Write, update and disseminate the various quality procedures
• Organize meetings following mystery shopper visits, disseminate the results and take the necessary actions to improve the result

Sustainability:

• Lead the Sustainability committee by supervising the implementation of actions and ensuring their monitoring
• Develop and implement an ESG strategy (Environment, Social & Governance) through a roadmap and an associated calendar
• Implement and develop the necessary actions according to the Green Key Label criteria
• In collaboration with the departments concerned, implement and develop actions according to the strategy developed by the Accor Group.
• Support the hotel in reducing its environmental impact (air, water, soil, human health) and promote its societal impact
• Monitor the analysis of energy consumption and make recommendations to improve energy performance.
• Raise awareness, train and mobilize employees on sustainable development issues and provide them with the tools and knowledge necessary to act in favor of it at work and outside (reduction of the carbon footprint, awareness of eco-friendly actions, etc.)
• Conduct regulatory monitoring in order to follow the country regulatory developments in terms of sustainable development and ensure that the company is in compliance with the laws and standards in force
• Monitor and evaluate the company's progress in its ESG approach, using appropriate performance indicators (environment, ethics, responsible purchasing, social, etc.)
• Manage environmental, social and governance risks linked to the company's activities (pollution, waste, exclusion of people, etc.)
• Collaborate with business stakeholders such as guests, suppliers, investors and local authorities, to strengthen the company's social and environmental responsibility
• Create ESG reports on the company's sustainability performance in order to be able to communicate internally and externally in a transparent and reliable manner
• Manage reporting according to Accor group instructions

Hygiene:

• Lead the Hygiene committee by supervising the implementation of actions and ensuring their follow-up
• Develop, implement and maintain strict health and safety policies and procedures in accordance with Accor standards and local regulations
• Coordinate and manage preventive and corrective actions, following internal Hygiene Audits, local authorities and those organized by the brand
• Train and educate staff on hygiene and safety practices, by organizing regular training sessions and providing necessary guidelines and resources.
• Carry out regular inspections of all areas of the hotel to ensure hygiene standards are met, identifying areas for improvement and taking immediate corrective action where appropriate
• Manage the pest prevention plan in cooperation with an external company for the hotel
• Collaborate closely with other hotel departments, mainly kitchen and stewarding but also laundry and maintenance, to guarantee a global approach to hygiene and safety.
• Respond quickly to potential hygiene-related emergencies, such as food contamination incidents or infectious disease outbreaks, by implementing appropriate emergency measures.
• Ensure constant regulatory and technological monitoring to stay informed of the latest trends, Kenyan regulations and best practices in health and safety.
• Maintain accurate records of hygiene activities, inspections, incidents and training, and prepare periodic reports for hotel management.

Qualifications

• Bachelors degree 
• Minimum 2 years experience in a similar role
• HACCP qualification and experience in quality systems.
• Strong project management skills.
• List any licenses or certifications required by the position:

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Key Responsibilities:

Human Resources Administrative Responsibilities

• Ensure all Colleagues files are up to date and current with required information as per HR standards. Conduct regular file audits and file checks to ensure files are updated
• Colleagues Requests: Ensure all Colleagues letter requests are attended to in a timely manner ensuring that requests are handled within 1-2 days of the request.
• Prepare and maintain HR department records.
• Assist the HR department in the day-to-day operation as required;
• Prioritize all phone calls and in-person external and internal visitors. Handle locker requests, name badges, Colleague letters, purchase requisitions and expense reports as necessary.
• Timely raise all purchase requisitions and follow up on delivery of items. Ensure to keep a tracker of the same to take note of timelines.
• Handle all office administration duties such as faxes, mail, phones, copying, office supplies.
• Assist and support Colleague events as appropriate, such as leadership meetings, Colleague receptions and annual events.
• Maintain a confidential filing system for Colleagues files, correspondence, policies and standards
• Maintaining updated termination records for all terminated colleagues & ensuring historical date at all time
• Maintain and communicate the HR monthly establishment report
• In charge of muster roll maintenance in liaison with other departments. 
• Keep a current contact list for all Colleagues
• Work closely with the Colleagues accommodation,  restaurant team  and transportation team to ensure smooth running of the section
• Provide monthly update of the accommodation list for Colleagues accommodation

Colleagues Communication

• Compose correspondence for the department, such as letters, etc. Support internal projects, tracking necessary actions and updating reports as progress is made.
• Ensure bulletin boards and electronic communication devices contain fresh, interesting, timely and accurate information
• Ensure communication to all Colleagues is done in a timely manner
• Prepare all documentation for disciplinary meetings and procedures, ensure all action items are recorded signed off and filed in Colleagues file

Colleagues Recruitment and On and Off Boarding

• Assist in the recruiting function through the Talent Acquisition System and other recruiting tasks as required
• Maintain the administration of the Talent Acquisition process
• Shortlist for future Leaders and Emerging Leader positions, share these with head of sections for further selection
• Schedule all interviews for every level, Ensure interview pack is ready prior to interview, ensure attendees plus panel are aware, block off calendars for interviews,
• Provide candidate feedback post interviews within four days of interviewing 
• Prepare engagement letters for review and approval by Talent and Culture Manager
• Ensure swift on-boarding plan for new hires and interns and schedules for all new hires, ensure all files and documentation is collected
• Collaborate with L&D manager and Clinician to ensure that all areas on boarding for new hires are catered to.
• Ensure swift off boarding process of Colleagues

HR Compliance and Reporting

• Ensure the department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all Colleagues.
• Manage the HRIS with accurate information and backup materials.
• Time and Attendance: ensure to provide monitor time and attendance reports highlighting outliers
• Ensure to collate and enter the write data of hotel reports on a monthly basis for submission and approval to Talent and Culture Manager

Colleagues Engagement

• Engage in all Colleagues Engagement (EES) activities, work closely with the committees related to Colleagues initiatives including monthly recognition, Committee Meetings and Team Gatherings
• Ensure different modes of communication are used to convey messaging to Colleagues
• Foster and promote positive colleague relations through an environment that encourages open communication, trust and mutual respect

Qualifications

• Bachelor's Degree or Diploma in Human Resource Management required.
• Prior experience in administration or human resources essential.
• Advanced proficiency in Microsoft Office Suite.
• Exceptional communication and organizational skills.
• Creative thinker with experience utilizing digital communication tools.
• Demonstrated expertise in using various Applicant Tracking Systems (ATS).
• Strong interpersonal skills and proven problem-solving abilities.
• Highly responsible, dependable, and reliable.
• Ability to collaborate effectively as part of a team.
• Capable of maintaining focus on colleagues needs in a calm and courteous manner