Jobs at KCB Bank Kenya

KEY RESPONSIBILITIES

• Drive product monitoring and control of all trade finance products in liaison with Trade finance BDMs, Relationship Managers and Trade operations team.
• Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
• Tracking and regular review of products and channels from client feedback and market trends to increase utilization of Trade Finance products by current and prospective customers.
• Restructuring products when necessary and Managing the restructuring process
• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions
• Contribute to the formulation of the sales budget/pricing process including concessions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption  of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Trade finance department, and trade finance product audits 
• Ensure the implementation and regular review of product programme guides for all Trade Finance product sets.
• Represent the Bank at sales forums and industry events.

Academic:

• A Bachelors’ Degree in Business Management with a bias in Commerce, Accounting, Economics or Finance
• Possession of MBA/ MSc. in a relevant field will be an added advantage 

Professional:

• Certified Documentary Credit Specialist (CDCS) or ACIB/AKIB Banking qualifications will be an added advantage.  

Desired work experience:

• At least 10 years’ experience in business management/trade finance product development & management
• At least 4 years banking operations experience
• Experience in leading teams
• Critical –operational knowledge of Trade Finance products
• Previous management experience in a sales or operational role
• Experience in customer service and Value Chain Finance products
• General Branch Banking Operations
• Experience in relationship management and service delivery.
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Excel

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KEY RESPONSIBILITIES

• Develop and maintain the technology strategy and roadmaps for the channels and payments domain in alignment with business goals and industry best practices. This will involve With an understanding of the bank's channels and payments technology landscape, identify gaps, and develop / maintain the technology strategy and roadmaps for the channels and payments domain in alignment with business strategy, goals and industry best practices.
• Collaborate with business stakeholders, product owners and other architects,  design and document the target state architecture for channels and payments, considering scalability, reliability, security, and performance requirements. This includes defining the architectural components, interfaces, and data flows within the domain.
• Define and enforce architectural principles, standards, and guidelines to ensure consistency and compliance across systems and applications. You will apply governance processes to review and approve architectural designs, ensuring they align with the overall enterprise architecture.
• Collaborate with project teams to translate business requirements into technical solutions, ensuring they align with the overall channels & payments domain architecture and meet quality standards. You will provide guidance and support during the development, integration, and implementation of channel and payment systems.
• Support the Bank to evaluate and recommend platforms, third-party solutions, and technologies that can enhance the capabilities and performance of the channels and payments domain. You will assess vendor offerings, conduct proof-of-concepts, and provide recommendations based on your expertise.
• Build strong relationships with business stakeholders, product owners, and technology teams to understand their needs and priorities, enabling the provision of architectural guidance and ensuring technology alignment with business requirements on the capabilities needed to support their needs.
• Collaborate with Technology operations and business continuity teams to support in the development and maintenance of robust disaster recovery and business continuity plans and the efficiency of the processes in the Channels & payments domain area.
• Stay up-to-date with industry trends, emerging technologies, and regulatory changes related to channels and payments. You will monitor advancements in areas such as digital banking, mobile payments, open banking, and regulatory compliance and appropriately influence the evolution / compliance of technology solutions.
• Develop and maintain detailed solutions & processes documentation on this domain area
• Communicate architectural decisions, strategies, and roadmaps to executive leadership and other relevant stakeholders.

For the above position, the successful applicant should have the following: 

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study. 
• Professional qualifications: Networking Certifications.
• 10+ years progressive experience in Information Technology technologies.
• 7 years’ experience in at least two Technology disciplines such as (Channels & Payments, Integrations, Cloud).
• 7 years’ deep understanding of the end-to-end channels and payments landscape, including core banking systems, payment processing, digital channels, card systems, and associated technologies.
• 7 years’ excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps.

Minimum of 5 years’ experience Required in:

• Exposure to multiple, diverse technologies, cloud, and processing environments.
• Strong understanding of security principles, regulatory compliance, data privacy, and best practices in channels & payments.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Familiarity with graphical modeling approaches, tools and model repositories

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JOB DESCRIPTION
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10 

•  Monitor user and system activity to identify suspicious activities leveraging on security systems. 
•  Monitor network activity and investigate anomalous events and traffic trends 
•  Check security monitoring status of systems on monitoring tools and initiate remediation of noted gaps. 
•  Monitor alerts and alarms from security monitoring tools and initiate corrective actions 
•  Configure and finetune security monitoring systems to make sure the Bank is sufficiently protected 
•  Administer security tools ensuring optimal uptime and resource utilization 
•  Investigate suspicious user and system events and identify breaches and root cause. 
•  Mitigate intrusion attempts through proactive response to incidents. 
•  Prepare manual and scheduled reports for various stakeholders 
•  Research and stay up-to-date on technology and cybersecurity trends 

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL 

•  Monitor event logs from various systems (firewalls, email, web and DNS, databases, etc) to identify suspicious activities for attacks, intrusions, and unusual, unauthorized, or illegal activity. 
•  Perform incident drilldowns and investigations and escalate validated incident to designated incident response teams. 
•  Follow up on security incidents with relevant support teams and ensure timely resolution. 
•  Administer the performance, resource utilisation and overall health of the Bank’s security monitoring tools. 
•  Prepare and circulate SOC management reports and dashboards

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Key Responsibilities:

• Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital payment products / enhancement and payment innovations.
• Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital payment product innovations / enhancements. 
• Design and deploy innovative customer and merchant penetration & retention tactics in coordination with CVM & Marketing teams to drive up customer acquisition, life cycle management and loyalty.
• Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital payments customer numbers and usage growth numbers in line with business expectations.
• Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital payment products / enhancements.
• In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new payment products in line with the banks innovation procedures and policies 
• Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team. 
• Resolving any escalated customer issues to ensure customer satisfaction.

The successful candidate should have the following:

• A bachelor’s degree preferably in commerce, business, Computer Science; Technology or related field.
• Certification in a relevant professional body is an added advantage. 
• At least (5) five years in managerial experience in leading digital commercialization of payments products and services 
• At least five years relevant work experience with specific experience in:
  • Business development
  • Sales management 
  • Experience in delivery of commercialization of mobile financial payments products and services in a high growth environment.
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management. 
  •  Experience of commercialization of  digital payments products and services on a Mobile Money or Payments 

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KEY RESPONSIBILITIES

• Credit Risk Management Framework and ensure that the Bank maintains a sound loan portfolio with respect to compliance with state laws and regulations, Bank lending policies and procedures, risk appetite and best practices.
• Provide adequate oversight  over credit risk management for all risks including the regular review of credit processes for all existing and new lending products and provide via deep dive and thematic reviews, independent verification of the risk asset quality of the credit exposures within all segments of the lending portfolio in order to maintain satisfactory credit quality.
• Provide via sampling and testing and oversight, both a point in time and forward view of individual and portfolio early vintage performance of assets,  migration and NPL trends and remediation’s to either preserve or enhance asset quality, risk management and risk appetite.
• Ensure adherence to credit risk management in identifying, controlling, monitoring and reporting of all risks. Work with respective unit heads to drive the development and execution of the Business Continuity Plans (BCP), identify and review the various operational risks affecting the Credit departments in close liaison with the respective departmental Recovery Support teams and Risk champions.
• Develop a working relationship with business unit team leaders to highlight the key credit issues facing their areas or product(s) under review and helping to provide executive solutions to improve asset quality, risk management and problem debt identification. 
• Ensure that Business teams and holders of Credit Approval Authorities adhere to their delegated credit authority discretions in compliance with credit policy and processes and prompt corrective action taken in the event of identified lapses. 
• Ensure full implementation of the Environmental and Social Management System (ESMS) policy and procedures in the credit process and review adequacy of the Environmental and Social Due Diligence undertaken for investment projects as per agreed performance standards and international best practices.
• Co-ordinate and implement the Division’s agreed action plans on identified internal and external credit audit findings and conduct regular Key Control Self-Assessments, tracking and ensuring timely closure  of all credit audit and operational risk issues. 
• Identify gaps, plan, design and co-ordinate the implementation of comprehensive credit training programs in the credit chain, operational risk, and compliance programs in consultation with the respective Divisions/departments such as HR Learning and development department and Risk Division.
• Keep abreast of financial industry laws and regulations, emerging global banking trends and best practices relating to credit and provide regulatory expertise.

POSITION QUALIFICATION  & REQUIREMENTS

Academic & Professional

Education  

• Bachelor’s degree    Any relevant bachelors degree    RQ

Professional Qualifications 

• Chartered Financial Analyst, KIB, CISI, Commercial Banking & Credit Analyst, business related etc    AA
• Master’s degree    MBA    AA

Experience

Total Minimum No of Years Experience Required

6 Years 

Detail    Minimum No of Years    Need Type[2]

• Credit Analysis and Credit Management    6    ES
• Credit Risk, Policies, Processes and CBK Prudential guidelines    6    ES
• Credit  Administration and Debt Recovery    5    ES
• Stakeholder Management    5    ES
• People management    4    ES
• Data analytics and analysis tools    3    DE
• Banking operations    3    DE
   

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Key Responsibilities:

• Analyzing enterprise specifics - Facilitate the identification and analysis of the Bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements.
• Solution Design – End-to-end solution & architecture design for assigned projects and initiatives and ensuring solution design alignment between stakeholders before implementation.
• Analyzing and documenting requirements - Elicit business requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. 
• Setting the collaboration framework- Liaise with the business subject matter experts in the development of clear roadmaps of business solutions.
• Analyzing the technology environment - Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
• Controlling solution development - Participate in solution developments to ensure technical (as documented in solution designs) and business requirements are adhered to. Any valid deviations should be documented exceptions for tracking and remediation of technical debt. 
• Supporting project management- Provide architectural oversight of projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework.
• Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts
• Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Build and maintain repository for deliverables, methodologies, and business development documents
• Ability to independently facilitate discussions with groups of diverse stakeholders and manage the flow of conversation while driving to meet business objectives.
• Ability to independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
• Develop and guide adoption of design patterns with a view of standardizing solution components built for the enterprise
• Participate, guide and support quality assurance team in planning and execution of performance testing and other non-functional tests
• Lead in all round capacity management for current and future solutions

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field of study
• Professional Qualifications’, TOGAF, ITIL Foundation, Design Thinking, and Innovation (One or more certification).
• Project Management/ Scrum Certifications; PRINCE II/PMP/MSP/SMC/CSM/PMI-ACP
• 7+ years of progressive experience in Information Technology
• Experience in at least two IT disciplines such as (business architecture, application architecture, application development, middleware, microservices and Service Oriented Architecture) 
• Experience in Database management systems.
• Prior working experience with a formal enterprise architecture framework 
• Exposure to multiple, diverse technologies, cloud computing and containerization.
• Excellent understanding of software delivery processes, (DevOps) and methodologies (i.e. waterfall, agile, hybrid)
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Knowledge of all components of holistic enterprise architecture
• Familiarity with graphical modeling approaches, tools, and model repositories
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects.
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of solution Architecture.
• Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.

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KEY RESPONSIBILITIES: 

• Transaction Structuring: Work with the Senior Manager and Executive Head to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region.
• Financial Modelling: Lead in financial modelling by applying best practices within financial modelling.
• Transaction Documentation: Develop and lead execution of Information Memorandum, Teaser Reports, Prospectus, Pitch books, valuation reports, Term Sheets amongst other transaction documentation.
• New business: Onboarding new business to ensure growth & sustainability.
• Customer experience: Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Stakeholder management: Develop and maintain productive strategic relationships with key stakeholders and partners.
• Valuation and Due-diligence: Lead the team in valuation and due-diligence assignments.
• Relationship management: Maintaining of clients and investors relationships.
• People Management: Grow a high functioning analysts and Associates teams with deep capacity to execute capital markets, Mergers &Acquisition transactions.
• Compliance: Monitor workflow activities to ensure compliance with regulations, policies, and procedures. Ensure procedures, TATs, SLAs, and audit items are maintained/ closed within deadlines.
• Industry awareness: Maintain a detailed and current understanding of the industry; (at a macro, sector specific, current market structures; regulatory requirements and issues) to ensure opportunities maximization and risk mitigation

REQUIREMENTS

• A bachelor’s degree from any recognized University.
• Master’s degree, CPA, CFA, ICIFA will be an added advantage. 
• 5 or more years’ experience in investment banking, corporate banking, Private Equity and or structured corporate finance 
• 3 or more years’ experience in Financial Modelling and Credit Analysis 
• 3 or more years’ experience in Debt/Equity transaction structuring and execution 
• Strong sales and relationship management professional with primary strength in investment banking solutions, deal origination and pipeline management. 
• Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business Risk/ Reward Thinking

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KEY RESPONSIBILITIES: 

• Deal Execution: Work with Executive Director, Advisory to execute debt capital markets, syndicated loans, and structured products transactions in Kenya and across the wider East African region.
• Placements: Take a lead on placements of the transactions with various classes of investors including DFIs, Banks, Fund Managers, Insurance Companies, Private Equity amongst others.
• Partnership Management: In conjunction with the corporate banking team leverage off the bank’s customer base in order to originate debt capital markets mandates.
• Product Development: Develop innovative debt financing structures that are responsive to customers’ needs.
• New business: Onboarding new business to ensure growth & sustainability. 
• Customer experience: Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• People Management: Develop and grow a high functioning advisory team with deep capacity to execute debt capital markets, structured products, syndicated facilities as well as financial modelling skills. 
• Stakeholder Management: Develop and manage the relationships with clients as well as the investing community.
• Documentation and Compliance: Ensure that the transaction documentation meets all regulatory and compliance requirements.

REQUIREMENTS

• A bachelor’s degree from any recognized University.
• Master’s Degree, CPA, CFA, ICIFA will be an added advantage. 
• 7 or more years’ experience in investment banking, corporate banking, Private Equity and or structured corporate finance 
• 5 or more years’ experience in Financial Modelling and Credit Analysis 
• 5 or more years’ experience in Debt/Equity transaction structuring and execution 
• 2 or more years’ experience in managing a team. 
• Strong sales and relationship management professional with primary strength in investment, wealth, and portfolio planning. 
• Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business Risk/ Reward Thinking

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KEY RESPONSIBILITIES

• Understand Bank’s technical infrastructure and ecosystem and manage complex technical projects from concept to closure
• Ensures that project-critical resources are available and used efficiently to support the project goals
• Direct technical teams through all phases and activities of the project, including analysis, design, development, testing and implementation
• Communicates with project team to ensure understanding of project goals, milestones, deliverables, and individual roles and responsibilities
• Provide regular updates to business customers and stakeholders, project sponsor on the status of the projects
• Ensure project and technical solution aligns with scope and is delivered within budget and timelines
• Own the technical delivery of technical projects, manage technical tasks at a granular level, follow up with key stakeholders.
• Collaborate with partner teams and stakeholders to define deliverables, determine pre-requisites and identify documentation needs
• Proactively identify, plan, and communicate project risks and roadblocks in delivery and manage them appropriately.
• Responsible for maintaining the functional integrity of all the systems and integrated components throughout continual solutions delivery.
• Ensure that technology solutions are fit-for-purpose and aligned with architectural principles, standards, roadmaps and that they minimize technical debt.
• Use agile methodologies to maintain a strong focus on delivery priorities, holding delivery teams to account for timely delivery, and swiftly responding to changing requirements, dependencies and risks.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Aggressively manage dependencies and impact, coordinate with other stakeholders, and remove obstacles that stand between delivery team and business & customer success.
• Focus 80% of time on managing the delivery process and 20% on documentation / administration
• Ensure delivery issues are analyzed and resolved in a timely fashion.
• Oversee delivery team activities and provide direction and guidance as needed to ensure timely and accurate customer deliveries
• Ensure project and technical solution aligns with scope and is delivered within budget and timelines

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

• Removing project delivery impediments, improving productivity of project team, consistent and sustainable execution while staying within the organization governance frameworks.

AUTHORITIES[1]: MANDATES, SIGNING AND/OR APPROVAL LIMITS

• Authority Type    Impact Key[2]    Currency    Limit Value    Authority Level[3]
• Recommend for approval    RP    N/A    N/A    RC

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study    RQ
• Project Management    PRINCE II (Practitioner)/PMP /PMI-PMP/ AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    RQ     
• Professional Qualifications    ITIL Foundation    AA     

Experience

Minimum Work Experience

5 years

Detail    Minimum No of Years    Need Type[5]

• Progressive Experience in IT    5 Years     
• Technology Projects Management / Delivery    4 Years     

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KEY RESPONSIBILITIES:  

Policy Development and Implementation: 

• Champion safeguarding policies and procedures, including strong advocacy for safeguarding across all levels of KCBF operations to enhance mainstreaming of safeguarding across all KCBF and programs. 
• Support the development, review, updating and communication of KCBF safeguarding policies, procedures and other guidelines. 
• Ensure overall compliance to these guidelines by staff, volunteers, grantees, stakeholders and contractors. 

Training and Capacity Building: 

• Provide quality and accessible advice, support and guidance to managers and staff through supporting the effort for adequate safeguarding measures are integrated into office operations, processes and KCBF projects as outlined by KCB Group and KCBF safeguarding guidelines.
• Partner with KCBF projects teams and all KCBF projects implementing partners to enhance safeguarding awareness-raising within the KCB Group as well as in communities where KCBF operates.
• Serve as technical lead on safeguarding matters during all KCBF projects design, proposal formulation, donor compliance, etc, as well as during KCBF strategy development. 

Incident Management and Reporting: 

• Serve as the central reporting avenue for safeguarding related issues, concerns or experiences and foster an environment where all potential safeguarding incidents are reported as per KCB Group and KCBF safeguarding policies.
• Create, support, and nurture a network of safeguarding focal points across KCBF projects touch points as well as develop reporting mechanisms in collaboration with KCBF monitoring and evaluation function.
• In event of safeguarding investigations, provide advice on case assessment and recommendations, and support fact-gathering under in consultation with the relevant investigation teams within KCB Group, KCBF and any other external investigators as may be necessary.

Monitoring and Evaluation: 

• Develop, review and manage appropriate mechanisms and tools to support reporting of safeguarding cases, progress/performance reporting, risk analysis as well as managing relationship with safeguarding service providers contracted by KCBF.
• Establish annual safeguarding implementation plan for the Foundation and monitors progress against plan.

MINIMUM POSITION REQUIREMENTS.

Education     

• Bachelor’s Degree    
• Professional Qualifications    Safeguarding-specific trainings    RQ     
• Master’s Degree    A Master’s Degree in any related field is an added advantage.     AA     
• Experience & Proficiencies

Total Minimum No of Years’ Experience Required

• 5 years 

Detail  Minimum[5] No of Years Need Type

• Safeguarding case management    3    ES
• Humanitarian/social work    5    ES
• Training/facilitation    3    ES

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KEY RESPONSIBILITIES

• Develop annual monitoring and evaluation plans for all KCBF programs.
• Provide input The M&E Manager will ensure active collaboration with program/technical managers to develop M&E tools and integrate M&E across all Program components, identify and develop the tools needed to measure program impact on youth and resilience, and manage all M&E staff and contribute to Program’s reports to the development of guidelines, policy and framework for MEAL.
• Support the design of the MEAL strategy and framework.
• Provide expertise to support field programs with execution of M&E frameworks, plans and tools and the designing and execution of research studies.
• Oversee regular field monitoring and evaluation to support implementation of systems.
• Support the development and implementation of learning programs for continuous quality improvement and impact evaluation. 
• Provide regular reports on the performance and impact of the Programmes.
• Support the development and maintenance of the program management information system.
• Ensure implementation of Knowledge Management strategies in the program which includes use of project data with partners, staff, and other stakeholders to inform decision-making and to identify lessons learned and promising practices.
• Collaborate with Project team and partners to identify their M&E related needs and allocate resources accordingly.
• Ensure quality assurance is maintained at all levels of programmatic work and particularly at results level by offering technical support. 
• Oversee special studies that inform project performance and management including documentation. 

MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional

Education 

• Bachelor’s degree     RQ
• Professional Qualifications    Monitoring & Evaluation/Project Management    RQ     
• Master’s degree    Project Management/Development Economics/Related Field    AA     

Experience
Total Minimum No of Years Experience Required

• 5 years

Detail    Minimum No of Years    Need Type [5]

• Programme Monitoring, Evaluation & Learning    5    ES
• Program/project design    3    ES
• Grant management    5    ES
• Benefits realization framework management    1    DE
• Donor management & reporting    5    ES
• M&E Management Information Systems    2    ES
• Data management & analysis    4    ES
• Stakeholder & relationship management    4    ES
• People Management    3    ES
• Social research    3    ES