Vacancies at AAA Growers

Your tasks and responsibilities

• Ensure efficient and accurate processing of cargo to meet delivery schedules and customer requirements.
• Develop and implement operational procedures and best practices to optimize workflow and productivity.
• Establish processes for tracking, goal monitoring, and forecasting regarding inbound and outbound shipments.
• Establish SLA and goals for fulfilment: speed, accuracy, processing time and compliance.
• Proactively communicate operational changes and limitations to leadership.
• Implement systems and automation to find efficiency in operational tasks.
• Identify, secure and develop new business opportunities.
• Customer relations management.
• Advise clients on import, export and other formalities.
• Liaise with service providers via quarterly meetings to understand issues and barriers to meeting performance targets and driving future improvements.
• Establish professional relationships with vendors and suppliers to develop new business opportunities.
• Maintain high levels of customer satisfaction by ensuring timely and accurate delivery of goods.
• Collaborate with the customer service team to understand and meet customer requirements.
• Communicating with key internal departments and external customers regarding shipment details and delivery schedules.
• Lead and supervise a team of professionals, including warehouse and logistic staff.
• Coach and mentor the team on operational management.
• Provide training and development opportunities to enhance team performance.
• Foster a positive and collaborative work environment that promotes teamwork and continuous improvement.
• Ensure sufficient resource planning in collaboration with Assistant Operations Managers.

Your profile

• Bachelor’s degree in supply chain, Finance, Economics, Commerce or equivalent qualification
• Minimum of 10 years working experience in business development, logistics, transport or supply chain management, three of which should be in leading strong operations teams.
• Demonstrate experience in people management, budgets and strategic planning.
• Good knowledge and experience in customs guidelines and processes
• Knowledge of Cargo wise ERP System is an added advantage.
• Knowledge of iCMS, KENTRADE amongst other government agencies systems.
• Knowledge of customs bonds processes.

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Your tasks and responsibilities

• Make periodic online carrier bookings in line with customers’ short- and long-term requirements.
• Prepare and share weekly Booking sheet with all AWBs indicated to all customers with this requirement 2-3 days before shipping date.
• Processing, coordination, and confirmation of daily/weekly bookings put across by customers.
• Communicate with carriers, secure booked space and ensure timely communication of any changes with the customer and all other parties involved.
• Preparation and distribution of the daily final booking sheet, with all the changes highlighted to the operations team. Daily coordination with the operations teams on the ground on any changes with the day’s plan.
• Coordinate with the documentation teams to ensure right documents are processed for the different shipments and pre-alerts are sent on time.
• Ensure requested rates by customers are prepared and sent for approval by department head.
• Manage shipment movement from origin to destination, giving regular updates on any changes to ensure customers’ satisfaction.
• Carry out waybill stock management and reconciliation.
• Coordinate with other teams to ensure all customer operational needs are met when needed.
• Inform airlines on any claims received from shippers in a timely manner and send relevant documents. Follow up claims in line with standard operating procedures.
• Submit all periodic reports as and when required.
• Cargo wise related tasks:
• Create bookings from the CONSOL module.
• Import flights from the Global Flight Schedules.
• Create specified CW1 shipments as AGT (on consol details) and ASM (on shipment type).
• Create the necessary sub-shipments for each consol shipment and ensure that the Sending and Receiving agents are correctly updated.
• Manually update ATAs (Actual Time Arrivals) for flight systems not synchronized with Cw1.
• Timely invoicing/ auto-rating for all shipments on Cargo wise.

Your profile

• Diploma in a Business-related field or equivalent
• CW1 Certificate -Certified Cargo wise Operator
• Certificate in customer service, IATA air cargo or similar qualification
• Minimum of 2 years working experience with good understanding of airline systems

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Job objective
The primary purpose of this role is to drive revenue growth by identifying and securing new business opportunities, as well as expanding existing client relationships. The role involves understanding the market trends, developing strategic plans, and fostering partnerships that enhance the organization’s market presence and competitive edge.
Your tasks and responsibilities

• Conduct thorough market research to identify potential business opportunities and assess market trends and seasons, competitors, and customer needs.
• Develop and maintain strong relationships with existing and prospective clients to understand their logistics needs and provide customized solutions.
• Create and implement effective sales strategies and plans to achieve the targets and expand the organization's market share.
• Gather and analyse customer feedback to improve service offering and address any issues promptly.
• Identify new sectors that are not yet ventured by the existing customers to diversify the company’s portfolio and revenue streams.
• Adhere to the Company’s Know Your Customer (KYC) Standard Operating Procedures, during the account opening and credit approval process.
• Track and report on sales performance metrics, providing regular updates and insights to senior management.
• Work closely with internal teams, including operations, finance, and customer service to ensure seamless service delivery and client satisfaction.
• Maintain active knowledge of industry-related changes/initiatives and share the Knowledge with the team as well as clients.
• Make sales calls and prepare sales reports after each visit

Your profile

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field
• At least 5 years of relevant working experience in a similar environment
• Proven experience in business development, sales, or a similar role
• Good understanding of logistics and supply chain management principles
• Demonstrate ability to analyse market trends and develop strategic business plans.
• Proficiency in Microsoft Office suite
• IATA Air Cargo Certification
• Certification in Cargo wise system an added advantage
• Strong interpersonal skills
• Excellent communication and negotiation skills
• Excellent organizational and time management abilities
• Good customer service management skills
• Ability to work as part of a team in a fast-paced and pressured environment.