Vacancies at Accor

Job Description

• Assist the IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures for Mercure.
• Coordinate with external clients to meet Information System objectives.
• Assist the IT Manager to analyze user needs and establish policies and procedures for the information systems.
• Assist the IT Manager to plan, direct and control all day-to-day information systems functions

Qualifications

• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.

Additional Information

• 1-2 Years experience working in a similar role 
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

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Job Description

• To undertake full responsibility of the security officers for supervising and to enforce security policies and procedures in accordance with Novotel guidelines and ensure compliance to all local regulations.
• To develop and train hotel talents in firefighting, fire evacuation as per local civil defence.
• To investigate, review and follow up of all incidents, loss and accidents reports.
• Ensures for the availability, continuity and security of data and information pertaining to the organization.
• Respects confidentiality in discussing talents and organizational matters; also maintains confidentiality of organization and personnel related information.

Qualifications

• Strong interpersonal and problem solving abilities.
• With minimum of 2 years’ experience preferably with a hotel security.
• A good command of English in both written and spoken.
• Understanding Hotel Operations.
• Customer Focus.
• The ability to multitask.

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Bartender

• Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
• To focus on guest satisfaction and engage and interact with guests.  
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
• Responsible for the upkeep of standards of service at all times including all items used during service.  
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
• Approach all encounters with guests and employees in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
• Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
• Provide attentive service, focusing on guests needs. 
• Receive payment for food and beverage provided and provide change and receipt to guests. 
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
• Make coffee, espresso and tea. 

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 
• An operational knowledge and proficiency in Point of Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Good wine knowledge helpful as well as liquors. 
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service.

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Job Description

• Install, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in within the hotel
• Respond, diagnose, and resolve plumbing issues.
• To inspect, clean, maintain, and repair all installations pertaining to fire fighting and fire water pressurization systems
• To maintain and service sewage systems, pumps, aerator installations and related equipment.
• Unclogging drains.
• Cut holes in walls for new pipes
• Perform routine inspections of plumbing and drainage systems.
• Inspects and performs maintenance tasks which can be preventive and corrective to ensure all the plumbing system are well functional and to ensure required guest satisfaction.
• Maintains detailed records for Plumbing equipment’s which is defect, maintenance, spares etc and supplies needed to perform job function
• Test, troubleshoot, and perform basic repairs on all types of equipment.

Qualifications

• A minimum of a Grade Test 1 in Plumbing from a recognized institution
• Previous work experience in a similar position, preferably in the Hospitality Industry
• Excellent problem solving skills
• Attention to detail and ability to perform multiple tasks simultaneously

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Job Description

ESSENTIAL FUNCTIONS

• Conduct regular walk-about, visually assessing the safe and efficient maintenance and operation of the physical structure(s) of the hotel; all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel.
• Assist in hiring, training and development, supervision, and disciplining of all staff in the Engineering Department, such as duty engineers, plumber, painter, joiner and apprentice(s).
• Adhere to all corporate purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules. Adhere to all Health & Safety policies and all other Company policies as required. Follow prescribed safety procedures for personnel, contractors and equipment at all times.
• Maintain effective Energy Management and Preventive Maintenance programs, and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
• Inform the General Manager and senior managers on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost-effective proposals for maintaining these systems. Access and input information via the computer and generate required reports.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position requires the performance of a combination of the following supportive functions within the hotel:

Key Tasks:

• Manage the day-to-day activities of the Engineering team in conjunction with the Assistant C/E.
• Prepare annual R&M Budget, Utilities Budget and Capital Budget, and monitor to ensure costs are within budgeted limits.
• Prepare all Capital Project Releases and co-ordinate all related work.
• Prepare technical data, bidding, project work, alterations for the property, having knowledge of building regulations and codes.
• Prepare, update and implement the Training matrix within the department.
• Prepare, update and implement Standard Operating Procedures within the department.
• Prepare department manpower schedules in accordance with the business demands of the hotel. Oversee daily and weekly rosters.
• Design, maintain and ensure the planned preventative maintenance program for the building, plant and equipment’s are operational to maintain a high level of GSI and ASI comfort and safety.
• Ensure work schedules are prioritized in accordance with guest needs.
• Ensure that Maximo is fully utilized by the team and hotel departments.
• Ensure supervision and control of line staff and contractors are effective to ensure optimum performance, efficient and safe working procedures, meeting all legislative standards.
• Responsible for reviewing, revising, updating and implementing Security and Safety procedures - both Authority legal requirements and Accor Corporate Hotel Policy.
• Conduct regular Fire Safety inspections within the buildings, liaising with the Fire Department as necessary; ensuring fire doors / corridors are effective and safe.
• Supervise and maintain the Key systems within the hotel and spa in conjunction with the Information Systems Manager, maintaining and issuing keys; implementing authority levels; and ensuring all electronic lock systems are fully functional.
• Implement and actively supervise the hotel’s energy management programs.
• Oversee water treatment programs.

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

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Job Description

Sales Manager

• Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
• Establish parameters, quotes and negotiate prices and seal contracts
• Participate in tradeshows, conventions and promotional events
• Maintain accounts, contact, activity and business details

Qualifications

Your experience and skills include:

• Relevant sales experience is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities

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Job Description

• Lead, mentor and train the Banquets team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.
• Prepare daily assignment sheets for all banquet colleagues and conduct pre-function meetings.
• Confers with the host of the function on any last-minute arrangements, coordinate with kitchen in providing for extra or decreased number of covers when necessary, and accommodates guest needs efficiently to ensure satisfaction.

Qualifications

• Minimum 2 years of experience in a busy banquet/event operation Hotel
• Diploma in Food & Beverage or related field
• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.