Vacancies at Danish Refugee Council

Overall purpose of the role: 
The MEAL Assistant will be responsible for conducting Monitoring & Evaluation activities as per the work plan. This role has program 
focus and ensures compliance with DRC MEAL procedures and guidelines within the program locations. The role contributes to program quality assurance and data management, which are translated into action plans and day-to-day tasks. The role provides MEAL technical support and/or guidance to field operations. The role will be responsible for ensuring effective MEAL systems and tools are in place, and are adopted by field teams, partners and other implementing agencies. The incumbent will work closely with MEAL Officer, all the DRC program staff, & staff from partner agencies..

Duties & Responsibilities:
Designing, planning & implementation of strategies for data collection & storage, analysis & sharing:

• Responsible for all projects database. She/he will work closely with the MEAL officer to support in designing databases on 
• project activities/beneficiaries and assist in updating regularly the database according to the project requirements.
• In collaboration with the MEAL Officer make recommendations about the methods the projects should use to collect, analyze and manage data to improve data quality and the efficiency of data systems.
• Support DRC local partners in all MEAL requirements including capacity building, assessments, and reporting
• Manage the Gender Based Violence Information Management System (GBVIMS) by ensuring accurate data entry into the incident recorder, clean up, storage and system maintenance including troubleshooting.
• Ensure accurate data entry of new information into the beneficiary database and regularly update, maintain existing database
• system records
• Strengthen and maintain networks with other Protection partners in Dadaab by attending GBV and GBVIMS working group meetings to help analyze GBV trends, findings and best practices.
• Ensure timely sharing of GBVIMS line data on a monthly basis to the Protection TL and UNHCR focal point for consolidation.
• Ensure all program data (GBV survivors’ data, NFI distribution data, persons reached in various activities) is AGD (Age, Gender and Diversity) disaggregated, is entered into the GBVIMS/beneficiary database and safely stored.
• Support in conducting assessments and community visits as needed, facilitate focus groups and other qualitative data collection exercises.
• Conduct all field data collection through mobile data collection for quantitative data and paper forms for qualitative data. - ensure tablets and phones to be used for assessments are charged before commencement of assessment exercises.
• Assist the MEAL officer in conducting data analysis and providing inputs, information and statistics for monthly, quarterly, annual and other reports for all projects to the supervisor.

Design and Implementation of Monitoring, Evaluation, Accountability & Learning Plans:

• Participate in the baseline, mid-term and end of term evaluations of program activities in accordance with the LEAP framework
• In close liaison with the MEAL Officer, support in short-term M&E evaluators, consultants and experts as required.
• Under the direction of the MEAL Officer, support research and study activities on M&E related issues.
• Conduct community visits, focus group discussions with beneficiaries and non-beneficiaries to receive feedback on project activities
• Maintain the Complains and feedback received and ensure a timely and appropriate follow-up or referral if needed 

Report Writing & Documentation: 

• Assist in ensuring the Indicator performance tracking tool is updated monthly for all projects by the project team. 
• Assist in compiling and submitting monthly program reports to the MEAL officer 
• Assist in the preparation of the sector’s operation plans/work plans & reviews
• Assist in preparing relevant reports as needed 
• Assist to maintaining a clear and transparent filing system 
• Undertake any other duties and responsibilities as assigned by the supervisor

Experience and Technical Competence 

• Minimum of 2 years of work experience within the field of monitoring and evaluation;
• Working knowledge in Garissa County (Dadaab & Fafi Sub-Counties) or ASAL areas
• Working in the field of Livelihoods/Self- reliance, Protection, SGBV, Social Work, Child Protection preferred
• Experience in working with protection information management systems such as GBVIMS, CPIMS
• Experience in participatory assessments and community-based monitoring approaches;
• Clear understanding of Core Humanitarian Standards (CHS);
• Experience with capacity building of staff, and in convening and facilitating trainings and workshops
• Excellent knowledge of MS Office Word, Excel Power Point, and other Statistical software
• Excellent analytical and report writing skills (English)
• Time management and organizational skills.
• Previous work experience in hardship areas or emergency setting.

Education

• A Bachelor’s Degree in Statistics/Information management Sciences and a background in Protection/GBV M & E.
• Fluency in written and spoken English is essential.

Key stakeholders: 
Internal & External:

• Programme teams and MEAL unit members
• External Stakeholders:
• INGOs/NGOs
• National and Local government authorities

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Overall purpose of the role: 
The position is to support the DRC Urban Area Program to ensure the implementation of a comprehensive MEAL system to improve the quality and enhance the program ability to demonstrate the impact of its operations. The role is expected to also support the effective implementation of the day to day MEAL work in the urban area office and ensure organizational and donor standards/or compliance and support the mainstreaming of MEAL deliverables throughout the program cycle management while reinforcing quality programming conversations.

Duties & Responsibilities:
Design and implementation of MEAL Plans

• Participate in the design and implementation of the MEAL plan for urban program projects.
• Under the technical supervision of the MEAL Officer, develop or adapt relevant tools and procedures to monitor and report results of project activities.
• Support review and update MEAL plans as required and necessary.

Data and information management

• Assist in design/adapt a data management plan for projects in line with the MEAL plan data requirements.
• Ensure data management procedures implemented adhere to the DRC data protection policy.
• Maintain a secure and up-to-date beneficiary database with appropriate age, gender and diversity data.
• Ensure systematic data collection, clean up, storage and system maintenance as per the DRC data protection policy.
• Perform periodic monitoring including field visits with project teams and verification exercises to ensure data quality.
• Conduct regular data analysis and provide information and statistics in agreed formats including dashboards for weekly,
• monthly and final reports required for internal and external progress updates.
• Offer technical support to protection and livelihoods staff in using relevant data management and reporting tools (training,
• coaching etc.)

Accountability to affected populations

• Support the implementation and monitoring of the urban programme’s feedback and complaints response mechanism (F-CRM) including gathering individuals’ feedback on DRC services
• Collaborate with the registrar of the F-CRM on follow-up and response to operational complaints regarding DRC interventions
• Support to monitor and report on the urban programme’s adherence to the CHS commitments in the response

Report Writing & Documentation

• Guide project staff in generating activity reports using standard formats.
• Generate and share weekly/bi-weekly updates on MEAL findings to inform learning and adjustment of activities as needed.
• Assist in compiling and submitting weekly, monthly and final reports to the MEAL officer and Urban Area Manager.
• Document case studies & lessons learned for internal and external sharing through DRC social media channels, review meetings and reports in coordination with relevant internal units.

Experience and Technical Competence 

• Minimum of 2 years of work experience within the field of MEAL work and protection and livelihoods programming comprehension is an added advantage.
• Experience working in urban displacement responses and in multi-sectoral interventions 
• Experience in working with information management systems / databases and mobile data collection platforms 
• Demonstrated experience in conducting quantitative and qualitative data analysis 
• Good report writing and communication skills
• Clear understanding of Core Humanitarian Standard (CHS) commitments and operation of community feedback and response mechanisms 
• Understanding of and ability to work with data collection software, preferably Kobo Toolbox and other as relevant 
• Good skill in MS Word, Excel, and PowerPoint and Office365.
• Experience in the use of GBVIMS or CPIMS will be an added advantage 
• Good planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment. 
• Ability to think critically and apply critical thinking at work 
• A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other stakeholders.

Education

• A Bachelor’s degree in sociology, social work, development studies, or other related Social Sciences and training in Monitoring and Evaluation; or Bachelor’s Degree in Statistics / Information management Sciences

Key stakeholders - Internal & External:

• All Urban program staff and relevant country office units
• Other NGOs working on urban refugee and host community interventions - technical M&E working group(s), 
• Project participants - refugees and host communities, 
• National and local government authorities
• DRC partners and donors as appropriate

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Overall purpose of the role:

• Act as substitute senior supply chain staff in the Regional Office (RO) and in the Country operations (CO), generally as a Suppy Chain Specialist/Coordinator/Manager, on short and long term missions – up to 75% of time. Role is in a RO, and will primarily serve COs in the  EAGL region.
• Under the minimal supervision of the Regional Supply Chain Manager provide day-to-day technical support (capacity building, expert advice, compliance monitoring and substitution) to Country Operations in Region on supply chain matters to ensure high quality supply chain performance as a complimentary capacity to core capacity at Regional Office
• Support the Regional Supply Chain Manager in daily operation of the Regional Supply chain management setup
• Ability to deploy with short notice.

The position can be based in Nairobi (Kenya), Nairobi (Kenya) or any other DRC Country office in the EAGL region and opened to national applicants across the EAGL Region.

Responsibilities:

General

Leadership

• Keep abreast of leadership best practice in DRC, continuously hone management skills;
• Develop, review, and implement short/long term plans for implementation in country operations when on mission;
• Actively support development of Terms of Reference with regional and country leadership in preparation for missions.

Learning and development

• Continuously keep abreast of best practice for supply chain matters in DRC, including DRC Dynamics and other tools;
• In collaboration with regional office core supply chain staff, review, adapt and prepare material to be used on mission to enhance capabilities of staff in country offices – both stakeholders and supply chain staff.

Collaboration

• Under the auspices of the relevant Regional Supply Chain manager, participate in a Regional and global collaboration with other Supply Chain staff;

• In collaboration with regional office core supply chain staff, review, adapt and prepare material to be used on mission to enhance capabilities of staff in country offices – both stakeholders and supply chain staff.

When on substitution mission (up to 75% of time)

Act as senior supply chain capacity in Country Operation

• Provide independent technical leadership and support to Country operations commensurate with the position that is being substituted – generally as Country Office Supply Chain Manager, Supply Chain Team Lead or similar. If deployed into a non-management role, then provide technical support to CO Supply Chain Management on all relevant supply chain matters.
• Perform tasks in accordance with Terms of Reference for the specific mission, such as:
  • Procurement – ensure adherence to global governance framework, review procurement cases by other supply chain staff, undertake independent procurement using the relevant tools in country office, support other procurement staff in exercising their duties, ensure timely documentation and archiving of all relevant procurement files;
  • Asset management – ensure adherence to global governance framework, oversee the asset management process, ensure timely processing of assets, including registration, lending and write off;
  • Inventory management – ensure adherence to global governance framework, monitor and oversee warehouse and inventory functions, perform relevant warehouse and inventory functions as appropriate, ensure correct recording of transactions;
  • Fleet management – ensure adherence to global governance framework, monitor, and oversee fleet management functions.

Reporting

• Keep Regional Supply Chain manager informed of issues, cases and gap filling needs in country operation to ensure that ongoing country support can be streamlined.
• Upon completion of mission, complete mission reports and discuss with regional and country leadership to ensure knowledge transfer to relevant staff.
• Develop lessons learned and support RSCM in sharing with stakeholders at HQ, RO and CO level.
• Support (remotely) new staff filling role that was substituted for a period of up to 4 weeks if possible.

When working in regional office, support Regional Supply Chain Manager in executing his/her responsibilities within designated supply chain areas as follows (up to 25% of time)

Regional Supply Chain Specialist cover

• Act as the first line support to COs in Supply Chain Operations
• Interpret global policies with relation to the technical advisor area defined for this position
• Read and understand DRC OHs as per the Supply Chain governance framework in English. Give input and support to other Supply Chain related Operations Handbooks as requested.
• Give input and support to other Supply Chain related Operations Handbooks as requested.
• Complete all SC related eLearning courses
• Consult the Regional Supply chain Manager on High Value procurements and exceptions to policy matters.
• Develop standardized monthly reporting templates and ensure timely Monthly Reporting of CO SC Operations
• Support the COs as needed in the recruitment of Supply Chain staff.
• Support in development of CO context specific SOPs and bring these to the attention of the RSCM
• Continuously keep abreast of best practice regarding Supply Chain management in remote and harsh environments. Drive professionalization of staff involved in this area at all levels of the organization.
• Act as a liaison for supply chain matters for the countries assigned, including review of approvals and derogations. Day-to-day working contact with countries as assigned, giving professional advice on supply chain matters.
• Work with CO staff in Supply Chain, Programme Support and others as necessary, to find optimal solutions within DRC’s governance framework to support country and regional operations.
• Assist countries in the implementation and utilization of DRC Dynamics and be a Superuser for the Supply Chain track.
• Review of CO KPIs and BI dashboards and follow up on areas needing improvement
• Assist COs in the review and implementation of resolutions from SC audit findings
• Provide introduction to DRC SC processes for all new SC Managers and SC Coordinators in the countries.
• Ensure country office is filing on SharePoint as per the DRC archiving SOP by carrying out regular spot checks
• Any other tasks as will be assigned from time to time.

Technical support to Regional  and Country Operations

• Provide independent technical support to Country operations in region on supply chain matters (procurement, assets, warehousing, and other logistics) in accordance with global supply chain policies and processes
• Support capacity building of staff based on training material developed by HQ and refined to meet local context
• Provide independent expert advice on complex queries from stakeholders in regional and country offices.

Compliance control and tools

• Collect data on supply chain performance at regional and country level in line with RO/CO KPIs
• Perform regional compliance verification in region and country offices through high-level data controls and spot checks
• Monitor proper archiving of supply chain documentation in region and country offices accordance with global standards
• Review supply chain cases from country offices and recommend for approval in accordance with global standards for authorization and/or derogation
• Support CO in donor audits, including reviewing documentation.

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Experience and Technical comptencies

• 5 years’ experience within one or more of the technical supply chain areas,
• 3-5  years’ experience in a field setting
• 1-3 years’ experience with ERP systems
• Work experience in relevant field INGO or other agencies experience in Supply Chain management.
• Degree in Supply Chain Management, Business Administration or Purchasing and Supplies
• This position will require a demonstrated ability to achieve results in a demanding and fast paced environment.
• Knowledge of international humanitarian and development systems, institutions and donor’s programs (including ECHO, DFID, DANIDA and OFDA), and of procedures, accountability frameworks and best practices
• High integrity, pro-active, stable, robust character and a good team-player
• Excellent communication skills
• Excellent analytical and negotiation skills.
• Proven commitment to accountable practices.
• Knowledge of working in challenging environments.
• Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
• Excellent interpersonal skills & demonstrated ability to establish effective working relations between CO and RO
• Ability to travel regularly within the region and beyond for up to 4 weeks at a short time notice and sometimes in conflict areas and physically difficult conditions.
• Excellent Communication skills in English required and the communication skills in French is an added advantage.