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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
Purpose:
The role holder is responsible for reporting complaints directed to them, resolving at first contact where possible and ensuring Customers are updated on the status of their complaints and communicating the resolution of all complaints to customers in line with the CBK prudential guidelines and the I&M Bank Complaints Handling procedures.
Key Responsibilities:
Qualifications, Competencies, and experience:
Purpose:
The job holder will facilitate the Product development of digital financial services to increase functionality, usage & transaction migration across the Online, Mobile and new to the world banking channels.
The job holder will also be responsible for the day-to-day processes efficiency checks on the technology solutions deployed combined with continual process improvement to enhance both the customer experience and financial results.
Primary responsibilities:
Minimum requirements:
Job Summary:
The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.
Key responsibilities:
The Incumbent will report to the Workplace Banking Lead and will be responsible for:
Qualifications and Competencies
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