Vacancies at Jubilee Insurance

Job Ref. No. JLIL222

Role Purpose 

The role holder shall spearhead and oversee the Group's forensic investigation efforts, ensuring meticulous, efficient, and strategic approaches to uncovering fraud and misconduct. This role involves leading comprehensive investigations into suspected fraudulent activities, collecting and analyzing evidence, and coordinating with various internal and external stakeholders to mitigate risks and protect the organization's assets.

Main Responsibilities
Strategy:

• Manage and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency, and other Industry & non-industry players.
• Design and implement effective fraud investigations and security policies, procedures, and structures.
• Oversee the overall structure, staffing, administration, and running of Security, Fraud & Forensic Investigations Functions across the region.
• Identify ways to integrate new security and forensic investigation technologies into the workforce.

Operational:

• Lead/undertake fraud investigations.
• Manage a robust and risk-based intelligence-gathering network.
• Oversight of sourcing development of security technologies & systems and ensure proper contracts exist with various partners and third parties.
• Allocate tasks to direct reports, supervise them on a day-to-day basis, and appraise their performance.
• Ensure leave, attendance, disciplinary and Performance Agreements, interim, and main reviews are undertaken within set timelines.
• Constantly researching the latest in security and forensic investigation advancements.
• Propose, discuss, and agree recommendations to improve control weaknesses identified during investigations.
• Design a step-by-step procedure for all investigations within the Group on how to obtain required information, assessing credibility of the information, and report presentation.
• Responsible for educating, creating awareness campaigns, and training staff on anti-fraud & security policies.
• Represent the Company in courts on prosecution of suspects and assist in funds tracing, asset identification, and recovery of lost revenue.
• Provide vision and direction to inspire teams.
• Develop a walkthrough and ensure implementation of effective measures and strategies for fraud risks mitigation across the Region.
• Ensure timely response to correspondence, queries relating to ongoing investigations.
• Provide regular feedback on key concern areas and what is required to be done to mitigate against certain risks.
• Liaise with Heads of Departments and other stakeholders to assess the business value proposition to the various lines of business.
• Resolve complaints/disagreements within the agreed Service Level Agreement and make necessary adjustments.

Corporate Governance (Regulatory and Compliance):

• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture:

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Qualifications

• Bachelors’ degree in Business or Computing related discipline.
• Certified Fraud Examiner (CFE) or any other equivalent certification
• Member of a relevant professional body.

Relevant Experience

• Minimum of ten (10) years in Forensic Investigations experience with at least five (5) years at senior leadership level in a similar size organization.

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Job Ref. No. JLIL221

Role Purpose The role holder shall act as a strategic asset responsible for decomposing strategy into valuable change initiatives and ensuring that there is sufficient due diligence conducted to enable value-based decision making. He/She shall work with the Enterprise Architecture Team to identify or exploit improvement opportunities across all business units and touchpoints by defining business problems through an in-depth investigation and gathering of technical and non-technical information, detailing requirements for a solution and ensuring the delivered solution not only meets business requirements but also results in the realization of projected benefits.

Main Responsibilities
Strategy:

• Participate in the formulation of ICT, Digital Transformation, and Innovation strategies for the company.
• Understand and creatively apply design principles to architect business transformation & innovation initiatives.
• Maintain a holistic view of the business, the ecosystem surrounding the business, the technology supporting the business, current technology infrastructure, and emerging trends.
• Influence and collaborate with project managers, key change agents, and other stakeholders to build and sustain highperforming teams as well as leverage the collective intelligence of the organizational network to cultivate organizational creativity in an age of complexity.
• Supporting business transition and helping to establish change in line with the ICT, Digital Transformation, and Innovation strategies.
• Defining and implementing performance metrics to ensure tracking and continuous improvement of service delivery & business operations.

Operational:

• Gain a full understanding of business needs; from vision and strategy to execution of operations, sufficiently enough to act as a business relationship manager and internal consultant.
• Gathering, validating, and documenting business requirements, creating functional specifications, implementing and testing solutions.
• Analyzing commercial data such as budgets, sales results, and forecasts.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts.
• Estimating costs and identifying business savings for proposed solutions.
• Collating and actioning feedback from internal and external customers, deriving insights, designing specific processes, policies, and procedures, aligning front office and back-office processes, leading the integration of people, processes,
• and technology to ensure operational excellence as well as seamless and memorable experiences for customers.

Corporate Governance (Regulatory and Compliance):

• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture:

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Create personalized development plans that align with your career aspirations and the organization's objectives.

Qualifications

• Bachelors’ degree in Business or IT related field.
• Relevant professional qualification.

Relevant Experience

• 5 years’ experience in Business Analysis.
• Must be experienced in process optimization.
• Have thorough understanding of how to interpret customer needs and translate them into application and operational requirements.

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Job Ref. No: JLIL 225

Role Purpose

The role holder is responsible for managing, leading and driving business growth initiatives, identifying new opportunities, and fostering client relationships within the Pension Business. The role aims to increase market share in the Corporate Pensions, Personal Pension Plans, Annuities and Income Draw Downs. The role holder will drive productivity through a team of Business Development Managers, Assistant Managers and Officers.

Main Responsibilities
Strategy

•  Drive the organization’s business development strategy, grow the current portfolio, and explores new business opportunities in the Retail and Corporate pension business, Annuities and Income Draw Downs.
•  Drive the continuous evaluation of short and long-term strategic financial objectives with supporting financial analysis and evaluation.
•  Conduct market analysis and stay updated on industry trends, competitor activities, and regulatory changes to identify strategic opportunities and potential risks.
•  Coordinate the budgeting process and ensure the budgets are financially reasonable and reflect the strategic initiatives of the Company.
•  Monitor portfolio performance, asset allocation, and risk exposure on an ongoing basis.
•  Participate product development, pricing strategies and market positioning of the pension business. Collaborate with internal teams to conceptualize, design, and launch innovative solutions that meet client demands.
•  Create and maintain relationships with key stakeholders, industry associations, and influential networks to enhance the company's visibility and reputation.

Operational

•  Operational Excellence: Drive operational excellence within the business by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
•  Technology and Systems: Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions for the business. Leverage digital tools, policy administration systems, and workflow automation to optimize processes and enhance productivity.
•  Data Analysis and Reporting: Analyze sales data to identify trends, patterns, and opportunities for process improvements or cost savings. Generate regular reports and provide insights to management regarding key performance indicators, operational metrics, and potential areas for improvement.
•  Oversee the implementation of risk management and control measures to mitigate operational risks.
•  Champion a customer-centric approach, ensuring the delivery of superior services and client satisfaction.
•  Establish and maintain strong relationships with key clients, addressing their needs, and proactively identifying opportunities to enhance their experience.
•  Monitor client feedback, analyze trends, and implement measures to improve service quality and exceed client expectations.

Business Growth & Development

•  Identify potential partnerships to enhance the organization's capabilities and market positioning.
•  Lead efforts to acquire new clients and retaining existing clients by building and maintaining a strong pipeline of prospects.
•  Collaborate with the marketing team to implement sales and marketing initiatives to attract new clients and increase market share.
•  Conduct market research and analysis to identify target markets, customer segments, and competitive landscape.
•  Conduct client presentations, negotiations, and contract discussions to secure new business.
•  Develop and maintain relationships with key decision-makers and influencers in target organizations.

Corporate Governance

•  Compliance: Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
•  Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
•  Participate in closure of external or internal audits issues.

Leadership & Culture

•  Lead and manage a team, providing guidance, coaching, and performance feedback.
•  Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.
•  Monitor team performance, track progress against targets, and provide regular reports to senior management.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
•  Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
•  Building the team capabilities and ensuring adequate succession planning within the department.

Key Competencies

• Strategic thinking and business acumen for identifying growth opportunities.
• Excellent communication and negotiation abilities.
• Sales-driven and target-oriented mindset.
• Financial acumen and understanding of life insurance products.
• Excellent data skills, Report writing and Presentational skills.
• Excellent leadership and team management skills to lead the business development team.
• Strong relationship-building abilities for managing external partnerships.
• Analytical mindset for data-driven decision-making and performance evaluation.
• Customer-centric approach, focusing on enhancing customer experiences.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance qualification
• LOMA/CII/IIK Qualification
• Minimum 8-10 years’ experience in a similar role.
• Proven track record in sales and relationship management in the Insurance sector.
• Proven track record of successfully implementing strategic initiatives and driving process improvements.
• Experience in both Corporate and Retail Pension Sales.

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Job Ref. No: JLIL 226

Role Purpose

The role holder is responsible for driving business growth initiatives, identifying new opportunities, and fostering client relationships within the Pension business. The role aims to increase market share in the Corporate Pensions, Personal Pension Plans, Annuities, and Income Draw Downs. This role focuses on expanding the organization's market presence, increasing revenue, and achieving business development targets in full compliance with the laid down procedures and guidelines

Main Responsibilities
Operational

•  Marketing & Branding: Conduct market research to identify potential clients, market trends, and competitive landscape. Promote the Jubilee Life brand to ensure it is top of mind to intermediaries.
•  Client Acquisition and Relationship Management: Identify and engage potential clients within the pensions sector.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
•  Business Growth and Revenue Generation: Develop and implement strategies to achieve business development targets and revenue growth. Identify cross-selling and upselling opportunities within existing client portfolios.
•  Relationship Management with Intermediaries and Partners: Develop and maintain relationships with intermediaries and strategic partners.
•  Proposal Development and Contract Negotiation: Prepare and present compelling proposals and business cases to potential clients. Negotiate terms and conditions, pricing, and contractual agreements to secure new business.

Corporate Governance

•  Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
•  Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
•  Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
•  Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
•  Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

Culture

•  Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Strong networking and relationship-building skills.
• Market research and analysis.
• Client acquisition and account management.
• Excellent communication and presentation skills.
• Results-oriented with a focus on achieving targets.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, Marketing or any other related course
• Diploma in Insurance
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 2-3 years’ experience in a similar role
   

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Job Ref. No: JLIL 223

Role Purpose

The role holder will be responsible for overseeing and integrating the risk management and compliance functions to ensure adherence to regulatory requirements, internal policies, and industry best practices. The role holder will aim to develop and implement strategies to mitigate risks, enhance compliance, and uphold the highest ethical standards within the business

Main Responsibilities
Strategy

•  Strategic Direction. Collaborate with senior management to define and implement the strategic direction for risk management and compliance functions within Jubilee Life Insurance Limited. Align strategies with the Jubilee Life Insurance Limited overall objectives and risk appetite.
•  Market Analysis. Conduct regular analysis of market trends, regulatory developments, and industry best practices to identify emerging risks and compliance requirements.
•  Risk Assessment. Develop and implement methodologies for assessing and prioritizing risks within Jubilee Life Insurance Limited. Coordinate risk assessments across business units and functional areas to identify key areas of concern and potential mitigation strategies.
•  Compliance Strategy. Establish and implement a comprehensive compliance strategy that aligns with regulatory requirements and industry standards.
•  Risk Mitigation. Develop risk mitigation strategies and action plans to address identified risks effectively. Work closely with relevant stakeholders to implement controls and monitor the effectiveness of risk mitigation efforts.
•  Technology and Innovation. Identify opportunities to leverage technology and innovation to enhance risk management and compliance processes.
•  Stakeholder Engagement: Engage with key stakeholders, including senior management, board members, regulators, and industry associations, to communicate risk and compliance strategies, obtain buy-in, and address any concerns or feedback.

Operational

•  Oversee the development and implementation of risk management and compliance strategies, policies, and procedures within Jubilee Life Insurance Limited.
•  Conduct comprehensive risk assessments across business and functional areas, identifying and evaluating risks to inform risk mitigation efforts.
•  Monitor the effectiveness of risk controls and compliance measures, ensuring timely remediation of issues and deficiencies.
•  Continuous Improvement. Continuously review and refine risk management and compliance strategies based on feedback, emerging risks, and changes in regulatory requirements.
•  Develop and maintain risk registers, tracking progress on risk mitigation action plans and compliance initiatives.
•  Coordinate risk governance activities, including the establishment and maintenance of risk governance frameworks and policies.
•  Conduct stress testing and scenario analysis to assess the businesses' resilience to adverse economic conditions and market shocks.
•  Training and Awareness. Develop and deliver training programs to increase awareness of risk management and compliance requirements among employees within Jubilee Life Insurance Limited.
•  Compliance Monitoring: Design and implement processes for monitoring compliance with internal policies, regulatory requirements, and industry standards.
•  Business Continuity Management: In conjunction with the entity BCP committee, review and test the Business Continuity Strategies plans on an annual basis.
•  Ensuring all required regulatory reports are filed promptly and respond to policy/compliance violations by reporting to duly authorized regulatory agencies.
•  Review and implement all mandates from the Board and ensure all Board members and management are advised on the company’s compliance risk through detailed ad hoc, monthly, quarterly, and annual status reports.

Corporate Governance

•  Ensure compliance with regulatory requirements, internal policies, and industry standards in all risk management and compliance activities.
•  Establish and maintain robust internal controls and risk management processes to mitigate operational and compliance risks.
•  Provide timely and accurate reporting to senior management and regulatory authorities on risk management and compliance performance, issues, and trends.
•  Serve as the primary point of contact for regulatory agencies and external auditors.

Leadership & Culture

•  Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
•  Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
•  Conduct regular team meetings and training sessions to enhance skills and knowledge.

Key Competencies

• Risk Management Expertise.
• Strategic Thinking.
• Risk Management.
• Compliance Management.
• Leadership
• Analytical Skills.
• Communication Skills.
• Problem-Solving Skills.
• Relationship Management.

Academic Background & Relevant Qualifications

• Master’s degree in finance, Business Administration, or a related field.
• Bachelor's degree in business, finance, law, or a related field.
• Professional certifications in risk management, compliance, and AML
• Member of a relevant professional qualification; CISA/CISM/CRM/CPA.
• Minimum of 8 years proven experience in risk management, compliance, or a related field, with at least 4 years in a managerial role.
• Strong understanding of regulatory requirements and industry best practices in risk and compliance management.
• Experience in leading and managing cross-functional teams in a dynamic business environment.