Vacancies at Terre des hommes (TDH)

General description of the job:

• He/she carries out some of the following activities related to Information Systems (IS) within the delegation in accordance with Tdh standards, policies, protocols, and procedures: He/she assists in providing technical, administrative, and analytical support for the Information Systems (IS) in the delegation. He/she participates in the deployments, maintenance and support for the different environments and users in the delegation. He/she will assist to monitor (control, deployment, etc.) the equipment in the delegation and guarantee the availability of IT systems to users.

Main responsibilities:

• Assist the Logistics Officer in the implementation of good technical and procedural practices in the preparation, installation, maintenance, and repair of equipment.
• Assist the Logistics Officer to control, maintain, monitor, and consolidate the reporting of all IT equipment, tools and services of the Information Systems (IS) and telecommunications of the delegations in its area, in accordance with TDH standards, policies, protocols and procedures.
• Assist the Logistics Officer in the improvement of services by reporting the main problems and issues raised by the various sites in the delegation.
• Monitors the tickets raised on the IT service portal for the delegation and follow with the Logistics officer for solution(s) to close the tickets in the shortest time possible.
• Assist the Logistics Officer to update, publish and archive all user and IS documentation due to changes in IS infrastructure, equipment, and services.

Competencies: This function requires mastery of the core competencies Personal and Social (PS), Technical and Methodological (TM) of which, in particular :

• Know how to work in a team and show solidarity.
• Follows the values defined in the strategic plan: Courage, Ambition, Respect, Commitment
• Cooperates and contributes to the achievement of objectives
• Ease of contact with users
• Good resistance to stress
• Is comfortable with intercultural communication
• Able to step back from complex situations.
• Provides support and advice to colleagues

As well as the following specific business skills:

• A degree in computer science or equivalent training in information systems.
• Knowledge of Information Technology Infrastructure Library
• Networking knowledge
• Knowledge of Windows 10 and 11 in the enterprise
• Knowledge of Microsoft Office tools (Office 365 environment would be a plus)
• Configuring and installing individual computer systems (hardware and software)
• Demonstrates integrity and honesty in his/her activities
• Able to meet deadlines
• Demonstrates determination and proactivity in his professional commitment

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General job description:

• Reporting to his/her immediate superior, the Monitoring and Evaluation (M&E) Officer provides technical and methodological support to operations teams. He/she develops monitoring plans and adapt and roll out monitoring tools in compliance with Tdh’s approaches and methods.
• The M&E Officer is responsible for collecting, processing, and analysing data, and ensures that monitoring information is effectively communicated. He/she takes part in internal and external evaluation processes in addition to monitoring of project activities.

Main responsibilities:
Monitoring plans

• Develop project monitoring plans and adapt and roll out monitoring tools to meet project and programme requirements.
• Helps design databases in coordination with the Monitoring and Evaluation Manager and Project Manager
• Checks that collection tools are consistent with M&E plans, working in coordination with the M&E Manager while reporting any technical or methodological issues.

Monitoring activities

• Assists the Project Manager and MEAL Manager to collect data identified in the M&E plan..
• Enter monitoring data provided by project teams using the appropriate tools.
• Informs the Project Manager and project team of any unmet targets, contextual changes (risks and opportunities) and negative effects on beneficiaries.
• Manage and organise M&E information while ensuring ethical considerations in data management are observed in coordination with the information management (IM) team if necessary.
• Recruit, train and supervise any team members involved in occasional data collection activities (investigators, data clerks, data interns, research assistants).
• Provides Key information to specific program department to support Program activities
• Ensures Data quality checking of forms and data
• Implement project MEAL plans, document findings and provide timely feedback to program teams.
• Populate indicator tracking templates on a monthly basis, provide feedback to project teams and take lead, scheduled project reviews in liaison with the Project Manager.
• Provide coordinated training to Tdh Program staff and persons acting on Tdh`s accord I.e., community mentors, research assistants on MEAL tools and processes.
• In liaison with the field safeguarding focal point, monitor and document feedback from project stakeholders on Tdh approved tools.
• Communication and reporting
• Support the Project Manager develop presentations adapted to different target audiences.
• Coordinate the collection and management of M&E information required to write reports for internal and external use.

Evaluation

• Supports the internal and external evaluation process (by providing monitoring data, logistical support and provide input in review of data collection instruments where necessary. Participate in meta- evaluations and validation of findings following evaluations and Tdh commissioned studies.

Security and child safety

• Understands and applies security policies, the Child Safeguarding Policy and fraud prevention policies.
• Competencies: This position requires personal, social and leadership competencies (PSLC) and technical and methodological competencies (TMC)

In particular:

• Ability to communicate clearly and constructively on negative and positive points
• Team spirit: ability to work closely with project teams and consultants
• Analytical skills
• Discipline, precision, transparency and intellectual honesty
• Results-oriented focus and problem-solving abilities
• Ability to learn from positive and negative experiences and capitalize on errors.
• Staff employed to work in Tdh will be expected to have:
• Professional conduct that reflects proper behaviour in accordance with local culture and tradition.
• Ensure the moral protection of the name of Terre des hommes and defend in all circumstance
• Commits to observe discretion on any information related to the organization functioning and beneficiary related issues.
• He/she will conduct his or her duties in respect of the Charter of Terre des hommes and the Tdh Child Protection Policy.