Job Opportunities at Telkom Kenya

The System Analyst – CRM & Service Delivery is responsible for administering and operating the mediation and BI applications.

Responsibilities for the System Analyst Job

• System administration of Mediation and BI applications
  Coordinate with business departments and application vendors implement product & services
• Monitor Mediation and BI, applications ensuring that all downstream applications receive inputs. Perform data catch-up and other corrective actions in the event of faults.
• Perform data quality and consistency checks on data in the BI, DWH applications.
• Generate and circulate daily, weekly and monthly application QOS reports.
• Perform root cause analysis of all reported bugs and recommend actions for permanent resolution.
• Raise change requests with the vendors for any application configuration changes.
• Raise tickets with vendors and ensure follow up & closure.
• Generate on-demand Business Intelligence reports for the Business Users. Liaise with vendor to design queries and KPIs.
• Document Mediation and BI processes and develop data flow diagrams.
• Update the document repository with any application design changes.
• Research and development – Recommend possible improvements to architecture. Contribute to development of Mediation & BI systems.

Qualifications for the System Analyst Job

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.
• At least 2-6 years’ experience in a similar position.
• Programming (C#, Vb.Net, PHP)
• Unix & Microsoft OS
• SQL & Scripting in Oracle/MySQL/MS SQL data base

Key Competencies

• Customer focus.
• Ability to work as part of a team.
• Leadership and team building.

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The System Analyst – OSS Administrator is responsible for ensuring high availability, efficiency and effectiveness of operations and support systems (OSS).

Responsibilities for the Operations Support System Administrator Job

• Installation of OSS client applications and upgrades in the users stations
• Monitoring and optimizing performance of network tools.
• Manage a complex environment at large scale, using configuration management to enforce policy and push changes in a controlled manner.
• Ensuring high availability of servers and clients for network supervision
• Backing up and restoring the databases
• Integration of new network elements into the OSS
• Carry out testing and faulting of NMS/EMS related issues.
• Report and follow up on vendor problem resolution to ensure compliance to Service Level Agreements (SLA) and contracts.

Qualifications for the Operations Support System Administrator Job

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.
• At least 3 years’ experience in a similar position.
• OSS Administration
• Backup and storage

Key Competencies

• Customer focus.
• Ability to work as part of a team.
• Self-motivated.
• Ability to work under pressure