Business Development and Customer Experience Manager – 2 positions (Shalom Hospital Ltd and St. Jairus Hospital - Kisumu) at Shalom Community Hospital

2 Positions at Shalom Hospital Ltd and St. Jairus Hospital 

Job Summary

Responsible for business development and customer experience activities and overall business growth at the corporate level.

JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGER

• Responsible for business development and marketing activities and 360 customer service across the Single Business Units.
• Formulate and implement business development strategy and marketing plans for Shalom Hospital Limited.
• Intelligence gathering and research on customers, competitors.
• Handling business inquiries and generating leads for business closure
• Innovation and developing new revenue streams while optimizing exiting lines through innovative partnerships to satisfy customer needs and trends.
• Growing the company’s market share by identifying new markets and creating unique customer product /service intimacy experience.
• Developing, training, motivating, and evaluating departmental staff to achieve highest level of    performance.
• Monitoring the existing business portfolio and new accounts performance.
• Key accounts management; ensuring invoices delivery, resolution of disputes, collaborating with credit control and finance on collections.
• Foster partnership and maintain business relationship with key industry players – insurances/HMO’s, NHIF and other direct accounts.
• Any other duties as assigned in line with the portfolio

Minimum Requirements and Competencies:

• Bachelor’s Degree in business, marketing, or any other related field.
• 5 years’ experience in Business development, marketing, customer service in a healthcare setting
• Hospital/Insurance background is an added advantage.
• Proficient in Word, Excel, Outlook, and PowerPoint with good presentation skills