ICT Officer at Centre for Health Solutions - Kenya (CHS)

Job Responsibilities

• Ensure applications support including hardware/Software Installations and require monitoring of the organization Web Site by analyzing web site usage data from server logs or other sources.
• Receive and logs requests for support from ICT users and respond to the requests in a logical and prioritized manner.
• Within a broad area of competence, investigates problems and other requests for support and in consultation with the supervisor, determine appropriate actions to take. Helps to resolve problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software
• Within own area of competence, provides correct responses to requests for support by means of for example: making system modifications, developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff and producing additional documentation.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
• Liaising with Finance, Admin and Program departments to ensure integrated internal controls and full, auditable support documentation.
• Provide guidance and advice to staff on policy issues related to ICT equipment safety and maintain confidentiality and observe data protection guidelines of the organization.
• Monitors progress of requests for support and ensure users and other interested parties are kept informed.
• Takes corrective action to avoid or minimize delays.
• Monitors progress of requests for support and ensure users and other interested parties are kept informed.
• Takes corrective action to avoid or minimize delay.

Qualifications

• A minimum of a degree in Information Technology with practical skills in Information Management and ICTs.
• Proficiency in the use of ICT particularly in development of web‐based solutions, maintenance of websites and working with databases.
• At least three years experience in communication and ICTs.
• Excellent use of MS Office packages and office automation solutions
• Good organization, interpersonal, negotiation and high level of computer skills, including excellent knowledge of Microsoft Office applications and ERP systems.
• Enthusiastic individual who has a good understanding of all aspects of ICT,
• General knowledge of Microsoft applications who will assist in maintaining and supporting ICT systems, solutions and services across all the departments