Housekeeping Supervisor Job at Monarch Kenya

Job purpose

Manage the operations of the housekeeping department in a manner that ensures consistent customer satisfaction and efficient services

Indicators of Good Performance on the job

• Housekeeping Standards achieved
• Hygiene and safety standards achieved
• Breakages/losses kept within budget
• Staff effectively supervised, trained and developed
• Guest complaints kept within set limits

Duties of the Housekeeping Supervisor:

• Develop and implement SOPs for the housekeeping section aimed at ensuring consistent and quality service
• Obtain on a daily basis a list from front office on the day’s check- ins, priorities, and check outs in preparation of work assignments.
• Prepare work assignment for housekeeping, ensuring adequate supply of labour, and inspect completed work for compliance with standard operating procedures.
• Ensure adequate supply of clean linen, cleaning material and supplies at all times.
• Ensure all rooms and public areas are serviced and cleaned daily.
• Ensure guest laundry is laundered and billed accordingly.
• Recommend to the Front Office Supervisor areas which need attention, with respect to room décor.
• Undertake regular stock takes and ensure adequate availability of housekeeping inventory.
• Order replacement of faded linen/ non-functional room equipment and appliances
• Ensure housekeeping staff are adequately trained in customer service to enable them to anticipate client needs and facilitate appropriate level of interaction with guests.
• Establish standards for personnel performance and customer service for housekeeping staff in line with Chester House overall goal and monitor to ensure compliance
• Continuously review work procedures and operational problems in order to determine ways to improve on work performance, service delivery and hygiene aspects.
• Prepare periodic management reports as required for efficiency and performance monitoring.

Qualifications for the Housekeeping Supervisor Jobs:

• Minimum of 5 years experience in a senior position.
• Training in customer serviceExperience in implementing housekeeping policies and procedures.
• Competencies
• Expertise in housekeeping
• Customer Service Skills
• Work planning and organization skills
• Excellent communication skills.
• People and performance management skills.
• Report writing skills.
• Training and coaching skills