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Dell Inc. was an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that developed, sold, repaired, and supported computers and related products and services.
Provides focus and drives consistency in the execution of all CPSD Customer Care related matters to a customer. Acts as CPSD ambassador to the customer and as the customer's representative within the parent companies (EMC, Cisco and VMware). Leverages the support of local and corporate resources in managing and attaining high levels of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive repurchase loyalty toward CPSD equipment and software. The individual strives toward delivering consistent service levels by exceeding customer expectations. The Individual will be responsible for providing detail reporting and trending analysis using all CPSD service tools.
Responsibilities:
Qualifications:
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