OCC Desk Controller at Rift Valley Railways

Main Purpose of the Job

Based in Nairobi the individual will work from a control center using computerized network control systems to coordinate trains, ensuring they are on the correct path and running on time.

OCC Desk Controller Job Key Duties / Responsibilities

• Ensure compliance with all railroad rules, procedures, and regulations for safety and operations
• Direct and coordinate railroad traffic, issue permits and authorities, monitor all rail movements and maintain computerized records of all activities
• Know assigned territory and keep informed of changes in the physical characteristics
• Maintain familiarity with scheduled trains, destinations, times of arrivals and departures
• Communicate with personnel on weather or any environmental conditions affecting train movement
• Coordinate movement of trains according to operating plan and customer needs
• Monitor train movements
• Report alleged violations of operating rules and any irregularity relating to the movement of trains.
• Plan in advance for smooth and effective movement of priority trains, trains containing hazardous material or restricted shipments, and crossings to avoid unnecessary delays.
• Coordinate track usage with Engineering Department personnel.

Skills for OCC Desk Controller Job

• High-level communication skills,
• Critical thinking,
• Strong problem-solving skills
• The ability to work under extreme pressure and in emergency situations.

Competencies / Behaviors

• Must have a good memory for learning safety procedures and regulations and be able to concentrate for long periods on detailed information.
• They should have a high degree of personal and decision-making autonomy.

OCC Desk Controller Job Desired Qualifications

• At least a degree Business administration
• Diploma in I.T will be added advantage
• Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook) skills
• Good command of written and spoken English and Kiswahili (Minimum B Minus at secondary school level)
• Preferred that the applicants/entrants be between the age of 24 and 35