The Salesforce Administrator/Developer will work with a team of internal stakeholders to support and improve the company’s Salesforce platform, serve as a subject matter expert, and manage the application’s lifecycle and change control going forward.
Key Responsibilities:
Specific Responsibilities include:
- Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
- Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
- Develop and create customized reports and dashboards
- Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
- Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
- Train new and existing users on how to use database applications.
- Keep application users informed about system functionality and enhancements.
- Provide application users with technical support.
- Logging and tracking identified system problems through resolution.
- Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
- Degree in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication or related discipline.
- Must be a Sales Force certified administrator.
- 3 years’ experience as a sales force administrator.
- Strong customer support and client relation skills.
- Effective communication skills (verbal and written).
- Willingness to learn new things and share them with others.
- Team player.
- Strong Problem solving/analytical skills.​
- Ability to handle multiple tasks.