IT Systems Administrator at Andela

About the role:

Andela is seeking an IT Systems Administrator on permanent contract. Reporting to the IT Manager, this individual Must possess core competencies in Systems management and IT infrastructure support and is a “world class” technologist.

IT Systems Administrator Job Responsibilities

• You will be responsible for all IT centric systems, managing, monitoring, tracking, reporting and resolving any issues that might come up during the day to day operation of each system.
• You will manage the helpdesk system, keeping to strict SLAs as defined.
• You will serve as a first point of contact for all IT related issues and escalate to the appropriate levels.
• You would on occasion provide remote support to users across different timezones.
• You will liaise with and support other departments to provide all technology solutions that they might need to fulfill daily tasks.
• You will serve as liaison to third parties to resolve IT issues within the company.
• You will provide subject matter expertise, advice and consultancy for infrastructure and IT systems.
• You will monitor and effect all IT policies and strategies defined by the organisation.
• Be proactive in communicating within and without the department ensuring information transparency.
• You will on occasion work outside regular work hours.

Qualifications for the IT Systems Administrator Job

• The ability to troubleshoot IT networks and provide solutions in a timely manner.
• Experience in managing a large user base.
• Deep understanding and demonstrated knowledge of core IT concepts including routing, firewalls, operating systems’ maintenance, computer hardware repairs.
• Working technical knowledge of the Linux operating system and similar environments.
• At least 3 years in IT Administration and managed a large user base.